Herdy Reviews 

52
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

I think the whole herdy sheep theme is lovely and love the use of the herdy sheep wool in pillows, mattresses etc. However I feel all the products are overpriced. The wool pillows don't last long at a... See more

Rated 1 out of 5 stars

Bought ‘seconds’ from Great Yorkshire show. First time used Sunday morning once driven back to Scotland and it’s split top to base scalding husbands fingers. Seconds should be glazing issues or blips... See more

Rated 5 out of 5 stars

I really like the Herdy items. Always good quality and lovely designs. Having said that, there were errors in my recent order, but I had a very quick response from customer service and it should hope... See more

Rated 5 out of 5 stars

I love the Herdy soft toys- good quality and a great cause. We need to support our heritage animals to prevent them being lost. I've bought them for niece's babies as they have animal and farming lin... See more

Company details

  1. Gift Shop

Written by the company

We are herdy. Born in the English Lake District, inspired by our lovable Herdwick sheep. We design and create gift, homeware and accessories that are made to make you smile. We support sustainable rural community projects through the herdy fund.


Contact info

3.7

Average

TrustScore 3.5 out of 5

52 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.7

All reviews

(52)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

I just love the whole Herdy business!

I spotted the Herdy shop while in Keswick but it was closed, and was then thrilled to discover I could shop online. So far I only have a Little Herdy (adorable) and a pair of socks (colourful) but have a pair of pyjamas and the Herdy travel pillow on my wishlist! I really hope to visit Keswick again soon (or any other shop) to stock up on much more stuff. Great products, great service, great cause.

December 22, 2018
Unprompted review
Herdy logo

Reply from Herdy

Hello Rita! Thank you so much for the 5-star review and the lovely words, it really means a lot to us. Hopefully we'll see you again soon in our Keswick (or perhaps one of the others) Herdy shop!

Rated 5 out of 5 stars

We love all things Herdy

I usually shop in the Grasmere store and have always gone in there with the six other family members I am on holiday with. We are always treated with courtesy and respect - including the children - and the goods are just lovely. It is a shame that materials have to be sourced outside the UK sometimes, but this is unavoidable. Everything we have purchased over the years has been of good quality and we love the fact that we are contributing to the Herdy fund. We are lovers of herdwick sheep, the Lake District and all things Herdy. A trip to the Herdy shop is a must for our grandchildren every year!

November 5, 2018
Unprompted review
Herdy logo

Reply from Herdy

Thank ewe so much for the 5-star review and wonderful words! It's a pleasure to see you come back every year, and we look forward to seeing you again.

Rated 1 out of 5 stars

Used to use uk sources materials now…

Used to use uk sources materials now increasingly using other sourced materials....So sad as would always happily pay extra for UK products....Just lost yourselves a customer Herdy..So sad ...

In response to Herdy reply...

SO there was NO other yarns ion the UK worthy " we work only with those who meet our high working, ethical standards"??

October 23, 2018
Unprompted review
Herdy logo

Reply from Herdy

Hello Hudson Bear!

Nearly half of our products are made in the UK with UK materials. Whenever we're designing a new product we always look to source in the UK first and foremost; if that's not possible, only then do we start expanding our search. Unfortunately, it's just not possible to get everything made in the UK these days.

For manufacturers we work with overseas, we work only with those who meet our high working, ethical standards. Not only that, but a percentage of our profits from all products goes back into the Herdyfund, which is used to provide grants and assistance to rural communities and Lake District fell farmers across Cumbria.

Rated 5 out of 5 stars

Just visited my favourite store in…

Just visited my favourite store in Keswick. I've bought most of my Herdy range from this shop and I can't commend the staff here high enough. Leslieanne has always been most helpful and courteous. I usually call each Saturday and she always welcomes me. I love the new hats and scarves. I'll probably have to treat myself again. I just love all the colours and how the shop is set out.

October 13, 2018
Unprompted review
Rated 2 out of 5 stars

Rude staff in some stores.

Rude staff in some stores.
Herdy should be a fun brand - multi colour sheep says fun to me - but someone should tell their staff that!
The Keswick store in particular employs quite honestly the most awful member of staff I've ever encountered in any store ever.
I've been in that store many times and witnessed such rude behaviour to the public it takes my breath away - dog owners screamed at for lingering outside, children literally terrified by her glare, customers ignored and god forbid anyone interrupts her chatting with an elderly friend. Not a good representation for a fun product store - I do shop for some Herdy products sometimes but never at the Keswick store.
One more comment on the products - beware of the mugs - they are very attractive but I poured boiling water into one and it basically exploded on the base sending boiling water cascading everywhere, very dangerous.

October 7, 2018
Unprompted review
Herdy logo

Reply from Herdy

Thank you for your review Catrin.

I’m sorry to hear you have had a less than perfect experience whilst visiting one of our stores, this certainly does not meet our high level of customer service that we expect from our Herdy team members, please be assured that we will look into your comments and strive to rectify any issues we may have, and improve our service where possible.

I’ve searched our records and can’t find any correspondence from you in regards to a damaged mug - perhaps you could email us on - mailus@herdy.co.uk - and we can take a look into the problem and hopefully provide a suitable resolution.

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