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See what reviewers are saying

Rated 1 out of 5 stars

This is an update on my boiler experience with Here4Heat based in the Chichester aria, read my forma review for full story. This is an update it’s now around a year on since exposing this company for... See more

Rated 5 out of 5 stars

Once more impressed with the Here4Heat team! Kept informed about arrival times of the engineer by the lovely Donna for the appointment to fit the required parts as expertly diagnosed from their first... See more

Rated 5 out of 5 stars

We have now been using Here4Heat for a number of years. Why? Because our experience with this company has been first class. We have found them professional in all aspects of their business. Und... See more

Company replied

Rated 5 out of 5 stars

Our boiler broke down unexpectedly. Here 4 Heat quoted us promptly for repairs or replacement. As we had no heating or hot water they fitted us in really quickly. The fitters did an excellent job v... See more

Company replied

Company details

  1. Gas Installation Service

Written by the company

Oil, Gas & LPG. Heating, Plumbing and Renewable Energy


Contact info

3.7

Average

TrustScore 3.5 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This is an update on my boiler…

This is an update on my boiler experience with Here4Heat based in the Chichester aria, read my forma review for full story. This is an update it’s now around a year on since exposing this company for dangerous and blatant neglect practises, having brought in another boiler plumber and installer to put right all that Here 4 Heat had done I.E. leaving gas joints undone and claiming the smell was simply exhaust smell from the outlet pipe, and I need a new boiler, as it was my boiler being only a few years old was not at fault in the slightest, once it had been tested by an independent plumber and all gas connections tightened up properly I can now report my gas use has dropped considerably where as I had been using a 47kg bottle nearly once a fortnight now I have only bought 3 bottles since last year speaks for its self, my warning is be very careful who you trust and if in doubt get that second opinion.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Water tank was leaking through ceiling. Came out within hours, fixed it, repairers were courteous, hard working and tidy, good price. Really happy.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Arriving at the time they said they…

Arriving at the time they said they would is an increasingly rare thing these days. The work was completed in the time frame and to an excellent standard. The job was not straightforward but problems were dealt with and the house was left clean and tidy. Best of all, of course is that we have a new boiler and a warm house. Thank you again.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Have used Here4Heat for a number of years and always very supportive and good at getting repairs done really quickly. Thanks Morgan and the team.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. We were recommended this company by a friend. Very polite and helpful staff at quotation stage, a competitive estimate and a very professional installation of our new boiler system.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Efficient & Professional

A very efficient, professional Company. The communication with the office staff was brilliant, and the skilled engineers are polite and very knowledgeable. Would use Here 4 Heat again, and recommend the Company to family & friends.

July 31, 2024
Unprompted review
Here4Heat logo

Reply from Here4Heat

Thank you for your kind review. It's really good when the hard work of the back office is appreciated too.

Rated 5 out of 5 stars

Great staff, fab customer service

Here4Heat sorted out air conditioning for me in my home as I don’t get very good air circulation. I was conscious of the installation and running costs but after discussing my options and settling on a system I’m happy with the outcome! Running costs have been reasonable so far, ready for the warmer weather now (when it arrives)!

July 17, 2024
Unprompted review
Here4Heat logo

Reply from Here4Heat

WE finally have some sun!!!!!! I hope that your AC keeps your comfortable for the rest of the summer. Thank you for your kind words.

Rated 1 out of 5 stars

Waited around all day….they never…

Waited around all day….they never bothered to turn up to do the quote!

July 9, 2024
Unprompted review
Here4Heat logo

Reply from Here4Heat

Hi Jacob - I must admit this review came as a surprise and disappointment as it is simply untrue. Steve was booked in to attend your property at 10.30am on Tuesday 9th July. Steve arrived slightly late after a 45-minute drive from our base in Chichester to you, but only by a few minutes. He then spent almost 30 minutes, knocking on your door, calling you and I emailed you to enquire about your non-appearance for your appointment.
We had assumed you’d forgotten about the appointment and would be in touch when you saw our missed calls/emails to rebook. It is possible that we were at the incorrect address and that you were waiting for us, however, you made no attempt to call us and enquire about where we were. The address provided was given to us by you in an email, and so unlikely to be incorrect.
We pride ourselves on our customer service and make a great deal of effort to ensure everyone who interacts with us (customers, potential customers, suppliers etc…) have a positive experience.
Please do feel free to contact our office if you would like to discuss this further.
Kind regards, Morgan

Rated 5 out of 5 stars

Efficient and professional

A very efficient, professional company. The guys who put in our new boiler were very helpful, spending time to explain in detail anything that we weren't sure about.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

Good for heating, dangerous for air conditioning

I have used Here4Heat previously and had good experience for oil to gas heating by engineer Shane.

Unfortunately totally let down and verging on dangerous for air conditioning install, it seems reading another review anything they touch outside of heating ends up beyond their abilities.

Issues;
1. Condensation drain pipes not installed correctly and therefore blocked, this was corrected during a call out however left me with uneven trunking.
2. We noticed one of the indoor units was un-level, along with strange noise during operation, 2nd call out resolved the uneven unit and reassured the noise was normal
3. Gas leaked in our daughter’s bedroom at midnight, luckily we heard on the baby monitor a jet of air! 3rd call out and on inspection the flare joint was wet and a considerable leak had occurred. The engineer did not know how to take the gas away so was left in the outside unit, gas was removed by another party.
4. No pressure testing was carried out during installation
5. The external 32amp breaker was installed with top feed supply and when opened a few months later was found to be full of water
6. Two of the ac gas pipes on a corner were kinked
7. No spring clips were used on condensation lines

Steve is decent enough but given all the issues I lost trust in Here4Heat and I decided to go with another company to put right. It has cost me over £2,500 to have the system completely redone some of the above issues were only found when the previous work was removed.

Here4Heat offered £500 for the hassle, as I had already gone with another company and had needed a working system I had no choice but to accept the offer.

December 20, 2023
Unprompted review
Here4Heat logo

Reply from Here4Heat

Thank you for your detailed account of the situation. We understand your frustration but are compelled to clarify certain points to ensure a fair representation of the events. As a company committed to quality, we promptly rectified any issues brought to our attention, as evidenced by the corrections made to fixings, unlevel ducting, and pipework.

Regarding the reported leak in December 2023, our immediate response within an hour underscores our commitment to customer safety and satisfaction. While we found no evidence of a refrigerant leak upon inspection, we accommodated your request to recover the refrigerant for your peace of mind. We also agreed to return in the spring, free of charge, to re-gas the internal units and conduct additional tests to ensure complete operational safety which you were happy with.

Despite our repeated attempts to engage in constructive dialogue and offer to rectify any remaining concerns, communication remained one-sided, with refusal to engage directly. Ultimately, in an effort to find resolution and move forward, we made a goodwill offer to contribute towards addressing your concerns.

It's disheartening to receive your negative review posted weeks after a resolution was reached. We pride ourselves on transparency and accountability, and we maintain that your characterisation of our work as "dangerous" is unfounded and unjust.

Additionally, your claims that we failed to complete tightness testing are somewhat undermined when you used photos of the paperwork proving that the test were completed when offering the Fujitsu indoor units for sale on a popular auction site.

We believe in the importance of constructive feedback to improve our services, but we also advocate for fairness and transparency in all interactions. It's worth noting that our responses to other reviews demonstrate our commitment to accountability and continuous improvement, even when things don't go as planned.

We remain committed to upholding the highest standards of professionalism and customer satisfaction, and we appreciate the opportunity to address these concerns.

Rated 5 out of 5 stars

Boiler and hot water cylinder replacement

I was really pleased with the team that did the work, tidy, careful and respectful. They were a credit to the company.
The quality of their work was excellent and they worked well as a team. This gives the client confidence in the outcome.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

The best around

January is never an easy time to find someone to fix your boiler, but the team at here 4 heat are literal lifesavers, from the first call to the office to the final fix I felt in safe hands throughout and would recommend them to anyone I know.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Pleased with work

I can only add to what most reviewers think. Our new WB boiler (and replacement radiator) was installed on time, professionally, quickly and cleanly by friendly staff.

Very pleased.

November 28, 2023
Unprompted review
Here4Heat logo

Reply from Here4Heat

Thank you for your kind words.

Rated 5 out of 5 stars

Fitting smart heating controls

Here for Heat is my regular service company for boiler maintenance. This week they installed a smart heating system enabling me to control each room in the house individually. From the moment of designing the system needed to ordering and installation, it has been faultless. We are delighted with the result and equally delighted to have a reliable, local, company offering high quality service standards at a fair price.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

Here4Heat were recommended to us by our…

Here4Heat were recommended to us by our friends. Firstly we only waited a short while for the work to be done after the initial quote. The work was going to take 3 days. My husband and myself were very impressed with not only how punctual Shane, Ethan & George were but how hard they worked and how tidy they left our bungalow each day. Shane kept us up to date with how the work was going and took the time to explain everything clearly to us. The whole process was dealt with very professionally, from our initial contact with Steve and then Shane who came to see what sort of system we wanted; we were so impressed at how knowledgeable he was and when the quote came the following day, which was very competitive, it was a no-brainer to use Here4Heat. Last but not least a big thank you to Donna in accounts for being so prompt and efficient with her communication. Great job everyone!

October 13, 2023
Unprompted review
Here4Heat logo

Reply from Here4Heat

It's very pleasing to all the team to receive a review like this. Our engineers, plumbers and apprentices work hard to look after our customers and their properties and it's fantastic when this is so appreciated. Thank you for your kind words.

Rated 5 out of 5 stars

Instant repair!

A boiler breakdown on Friday out of guarantee and we had guests! Here 4 Heat managed to source a part and fit in a call out to fit it in one trip on Monday morning between other jobs. Couldn't be more helpful and flexible.

October 16, 2023
Unprompted review
Here4Heat logo

Reply from Here4Heat

Thank you for your review. I think all the stars alligned on that day. Glad we could help.

Rated 5 out of 5 stars

Excellent service

These guys serviced my old Potterton boiler for several years. They have recently installed a replacement Worcester Bosch boiler for me. I've always found them knowledgeable, pleasant to deal with, punctual and tidy. Highly recommended.

April 21, 2023
Unprompted review
Here4Heat logo

Reply from Here4Heat

Thank you for your kind review. We hope we can look after your new appliance for many more years.

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