Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I gave them a five star rating because…
I gave them a five star rating because of the quick and friendly service. Matthew was great. In a few hours he had my account up and running. Ordered the parts I needed. A few days later, the parts showed up. The speed of delivery caught me by surprise. I hope to be continuing my business with Heritage.
March 13, 2020
Unprompted review
The service was very satisfactory
The service was very satisfactory; the part came expediently and matched our need accurately at a reasonable price.
March 13, 2020
Unprompted review
great deal and was happy to find thoses…
great deal and was happy to find thoses parts altough the description was a bit vague i had to ask before purshasing.
March 13, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Hello,
Thank you for taking the time to provide this feedback. I forwarded your review to a Customer Service Manager who may be reaching out to you for more information. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Quick fast delivery
Quick fast delivery, good prices and good customer service
March 12, 2020
Unprompted review
very good service from experienced…
very good service from experienced staff. JH
March 11, 2020
Unprompted review
All good
Fair prices, expedient shipping, and excellent customer service, overall a good place to deal with.
March 10, 2020
Unprompted review
Great knowledge and experience
March 10, 2020
Unprompted review
Fast and reliable.
March 9, 2020
Unprompted review
Received our order very quickly and it…
Received our order very quickly and it was exactly what we had ordered. Will do business with you again.
March 9, 2020
Unprompted review
Excellent site look up and fast delivery
March 6, 2020
Unprompted review
Great customer service
Great customer service. My apologies for who I dealt with I forget her name. Very accommodating
March 6, 2020
Unprompted review
Great find
Ordered my part on a Friday...it was shipped that same day and arrived the following Tuesday. Awesome service! Will definitely recommend.
March 6, 2020
Unprompted review
Needed parts ASAP for a pizza oven…
Needed parts ASAP for a pizza oven repair. Parts arrived in a remote part of Canada within 3 days.
Prices were good and order was correct
March 6, 2020
Unprompted review
Quick service, Great pricing
Quick service, and very competitive pricing. Component for a Viking range was $70 cheaper than another local supplier.
First time customer but will be a future one!
March 4, 2020
Unprompted review
Easy site to maneuver around
Easy site to maneuver around, quick shipping
March 4, 2020
Unprompted review
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