Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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fast and accomodating
i really appreciated being able to add on to my online order after i sent it after realizing i missed a product, very helpful and received products the net day :)
March 3, 2020
Unprompted review
ALWAYS A PLEASURE TO DEAL WITH MAE
March 3, 2020
Unprompted review
The communication was professional and…
The communication was professional and the correspondence was quick. Great experience
March 3, 2020
Unprompted review
Smoker Parts
Needed new parts for my Bradley smoker, shipping was fast. Would definitely order again from them.
March 3, 2020
Unprompted review
Customer support is not helpful at all!
Customer support is not helpful at all!
If you know what you need its very easy and smooth process. Good interface , on time delivery.
February 28, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning Roman,
Thank you for taking the time to provide this feedback. I forwarded your review to a Customer Service Manager who may be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
I ordered Resturant Rational oven door…
I ordered Resturant Rational oven door gasket, market price was C$135, Haritege Parts Canada price C$106.
Very Fast, I received with in 24hours
February 28, 2020
Unprompted review
good and very helpful service
February 27, 2020
Unprompted review
was back ordered so a couple days late
was back ordered so a couple days late, not an issue but not 5 stars
February 27, 2020
Unprompted review
Helpful and knowledgeable people to…
Helpful and knowledgeable people to deal with
February 27, 2020
Unprompted review
Exceptional Service!
Fast Delivery--literally the next day. Even Amazon can't beat that. Overall, a great experience. Would recommend these guys anytime.
February 26, 2020
Unprompted review
I ordered the wrong item and they…
I ordered the wrong item and they replaced it quickly and returning the old item was easy
February 26, 2020
Unprompted review
Fast and reliable service
February 26, 2020
Unprompted review
Helpful and prompt finding my part ..
Helpful and prompt finding my part ..
Very quick delivery
February 26, 2020
Unprompted review
When you have an emergency situation…
When you have an emergency situation and the replacement part arrives ahead of the schedule... then you know that you deal with the pros.
February 26, 2020
Unprompted review
Always great customer service !
February 26, 2020
Unprompted review
Parts assistant was courteous
Parts assistant was courteous and found the part I needed by accessing my previous order, and the package arrived within one week.
February 26, 2020
Unprompted review
It’s very good experience but I got it…
It’s very good experience but I got it delivery little late.
Overall very good.
Thank you for helping us.
Vinit
February 26, 2020
Unprompted review
fast delivery
February 26, 2020
Unprompted review
You's did very well with my parcel it…
was the delivery that was bad it took 4 days more to get my parts. But over all would order from Heritage again.
February 25, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Hello Dennis,
Thank you for taking the time to review Heritage Parts Canada. I forwarded your review to a Customer Service Manager who may be reaching out for more information. We value your business and look forward to working with you again.
Christy Stuller
eCommerce Content Analyst
Item came in on time and exactly as…
Item came in on time and exactly as described. Great communication.
Recommend this seller.
February 25, 2020
Unprompted review
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