Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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quick respond and fast shipping
February 25, 2020
Unprompted review
I thought the telephone service was…
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized box with lots of stuffing-not very earthfriendly)
February 25, 2020
Unprompted review
part fit perfectly
part fit perfectly, was up and running in a few minutes.
February 25, 2020
Unprompted review
QUICK AND ALL ITEMS AVAILABLE
February 25, 2020
Unprompted review
wrong part was shipped to me looks like…
wrong part was shipped to me looks like something with the exploded parts diagram not matching the actual appliance
February 21, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning David,
Thank you for taking the time to provide this feedback. I'm sorry to hear that you received the incorrect part! I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
guard for slicer and water filteration…
Mae Mercado is awesome she was super helpful.
February 19, 2020
Unprompted review
Great Customer service
February 19, 2020
Unprompted review
right parts on time.
February 19, 2020
Unprompted review
Fast next day delivery
February 18, 2020
Unprompted review
The correct parts were available and…
The correct parts were available and found their way to my door in two days.
February 18, 2020
Unprompted review
Great speedy shipping
February 17, 2020
Unprompted review
Excellent on line service
Excellent on line service. Fast delivery. Very good quality parts.
February 17, 2020
Unprompted review
Heritage 1. UPS 0
Excellent service. UPS morons delivered the package to the wrong address and insisted they hadn’t. heritage made good on the lost shipment. No questions asked. Excellent customer service. Thanks Heritage. UPS SUCKS.
February 17, 2020
Unprompted review
I overpaid for the wrong part!!!!
February 15, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning Mario,
Thank you for providing this feedback. I'm sorry to hear that you had a negative experience with Heritage Parts Canada. I forwarded your review to a Customer Service Manager who will be reaching out to you soon. We value your business and hope that we can work this out.
Christy Stuller
eCommerce Content Analyst
Excellent service from start to finish
February 14, 2020
Unprompted review
received excellent service from Phil
received excellent service from Phil, in the parts department! Thank you for your cooperation and help, Phil!
rick
February 13, 2020
Unprompted review
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