Local supplier minimum price 50% more and needed two days to confirm plus not in stock. One call to Heritage and it's on my porch in a day. THAT'S SERVICE 101
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Service is generally good, but the new on-line site ain't so great. Can't find certain standard parts for refrigeration equipment, so I have to email Robin or someone else just the same. Shame too,... See more
Company replied
I thought the telephone service was excellent. Impressively prompt delivery of my parts. Only suggestion would be to use smaller packaging. (My parts were very small but packaged in a very over-sized... See more
Wonderful Experience... specially Matt , super helpful..went above and beyond to provide supreme customer service and more so, this guy knows his stuff like a walking computer... greatly impressed..
Company details
Written by the company
Heritage Parts Canada is now Parts Town Canada! Parts Town Canada & Heritage Parts Canada have come together to provide all the genuine OEM parts you need and take your experience to the next level. We’re talking amped up inventory of OEM parts and super-charged, personal service from Parts Experts right here in Canada. Bigger, better and we’re just getting started. For more information, please visit https://www.partstown.ca/together.
Contact info
100 Thorncliffe Park Dr, M4H 1L9, Toronto, ON, Canada
- 1-800-239-5152
- www.heritageparts.ca
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Friendly and helpful people at Heritage…
Friendly and helpful people at Heritage - our parts order arrived the next day - this experience exceeded my expectations
January 16, 2020
Unprompted review
Happy with the service.
Philip was great in getting me a quote quickly and informing me of availability for the parts I needed. I've never had an issue with Heritage through either the Parts or Service depts.
January 15, 2020
Unprompted review
Fast service and delivery
Were very helpful in finding the required replacement parts - quickly!
January 15, 2020
Unprompted review
Product was what we needed and came…
Product was what we needed and came very fast
January 15, 2020
Unprompted review
They did exactly what they said they…
They did exactly what they said they would do, and it was done quickly.
January 14, 2020
Unprompted review
Parts shipped timely
January 13, 2020
Unprompted review
The part was instock and was delivered promptly. All good.
came quickly and was what I ordered.
January 13, 2020
Unprompted review
the parts specialist was very helpful…
the parts specialist was very helpful we got what we needed quickly and efficiently
the website is not great for contact information and ease of use
January 11, 2020
Unprompted review
Super great discounts (for franchise…
Super great discounts (for franchise owners anyway). Parts came super fast and at a great freight rate.
January 10, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good morning,
Thank you for taking the time to review Heritage Parts Canada. I'm sorry to hear that you did not have a positive experience with our company. I forwarded your review to a Customer Service Manager who will be reaching out to you. We value your business and hope that we can make this right.
Christy Stuller
eCommerce Content Analyst
Great customer service from Mike…
Great customer service from Mike Young.I received an order that had a damaged part and Mike took care of it immediately.Thank you.
January 10, 2020
Unprompted review
Came in the delivery window promised.
January 10, 2020
Unprompted review
Parts were shipped quickly and when my…
Parts were shipped quickly and when my one gas valve was messed up, they were able to exchange that valve right away.
January 10, 2020
Unprompted review
Delivered very quickly and in good…
Delivered very quickly and in good condition.
January 10, 2020
Unprompted review
It takes too long to receive the small relay.
The part is in stock. The website said it will be delivered within 1 or 2 days. But I am waiting for 10 days to get it. The shipping fee is over $18 for the small relay.
Please tell me when the order is placed? 1 or 2 days delivery is what you promised on the website and your phone system.
January 8, 2020
Unprompted review
Reply from Heritage Parts Canada, Now Parts Town Canada
Good afternoon,
Thank you for providing this feedback. I took a look at your order and see it was delivered on 1/6/2020 at 11:39AM and signed for by Maggie. I'm forwarding your review to a Customer Service Manager who will be reaching out to you for more information.
Christy Stuller
eCommerce Content Analyst
Everything was well packaged with…
Everything was well packaged with plenty of padding and arrived quickly.
January 7, 2020
Unprompted review
Great service
January 7, 2020
Unprompted review
Great service as advertised
Great service as advertised - parts came on-time
January 6, 2020
Unprompted review
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