Hern and Crabtree Estate Agents Reviews 

220
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We brought a property from the heath Cardiff branch and found everyone to be friendly and helpful. However our main praise must go to Gina who dealt with our purchase. She went above and beyond to hel... See more

Rated 5 out of 5 stars

For my area of north Cardiff, H&C have provided the best service in my view, renting out and managing my property via them for some years. I am now selling the property and have been please with the s... See more

Rated 5 out of 5 stars

Friendly professional & efficient office The evaluation was spot on from Rhodri Humphreys Anna, O'Mahoney, Mitchell James & Natalya Hayward have been supportive all the way with great liason w... See more

Rated 5 out of 5 stars

We've had a fantastic experience with Hern and Crabtree and I especially want to highlight how amazing Gina has been throughout the entire process. Gina has been absolutely incredible - proacti... See more

Company details

  1. Real Estate Agency

Written by the company

Hern & Crabtree are Cardiff’s longest-established independent estate agents. Our highly experienced team specialise in residential sales, lettings, probate services, estate management, land and new homes, and property management services. We are dedicated and passionate about what we do and our highly experienced teams add immense value to each unique customer journey. Our focus is helping to sell your home in the best way possible, using our experience to make it a smooth journey for you. A stylish, understated and trusted brand since 1849, marketing your property with Hern & Crabtree lends value to any transaction. The care we take with our advertising is second to none, and we respect and treat every client’s property with the same consideration as we would our own. We also understand that behind every property there is a person, and that person will have a unique set of circumstances that must be considered and catered for. Always focused on transparency and communication, everything we do is built around our clients and their needs, giving them not just want they want, but also the peace of mind that the very best result has been achieved on their behalf. We understand that moving home can be a stressful time, and our approachable and caring team are here to make sure that your experience is handled properly. We treat our clients as though they are our friends and family, perhaps that is why we have successfully helped people move for over 170 years.


Contact info

4.9

Excellent

TrustScore 5 out of 5

220 reviews

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4.9

All reviews

(220)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal service- Above and beyond!!

We were selling our property in Pencoed with a local Bridgend agent and been on the market for some time and we had a buyer very quickly but with Covid the progression of the sale was taking forever, as Covid ended we decided to Instruct Hern and Crabtree as opposed to a local agent.
Gavin Sheppard came to value and was a breath of fresh air, full of confidence and we explained our position and concerns as we needed to sell before Brexit as we were moving to Spain.
Within a few days he introduced a buyer and instigated a race to contract, he spoke to us daily throughout this process and within 10 days of viewing the buyers he introduced had exchanged contracts!!!!!
We were blown away with his service and would highly recommend anyone to use Gavin regardless of where your living as rightmove remove the need for your agent to be local. The service this guy gave was beyond expectations - Thank you Hern & Crabtree BUT especially to Gavin Sheppard, your personal service was above and beyond- Thank you

July 15, 2020
Unprompted review
Rated 5 out of 5 stars

The best estate agent I've ever dealt with!

I would like say a massive thank you to Lance and the letting team for all they have done. It has been the best experience from an estate agents I've ever had. Moving as a tenant can be stressful but they were polite, understanding of my needs and made my whole process with them painless. They were quick to respond even though the covid pandemic. If more estate agents and landlords were like Hern and Crabtree the world would be a better place.

July 9, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Hern & Crabtree

Hern and Crabtree have been absolutely brilliant! They came to value my property within a day of me getting in touch and within 24hrs it was loaded up on Rightmove. I needed a quick sale and the team were great. I had viewings booked in within days and my property sold within 2 weeks. They kept in touch regularly and were all so friendly and helpful. Very professional service. I can’t recommend them highly enough! Special Thanks to Rhodri, Jan and Annie for all their help.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Recently purchased a property through…

Recently purchased a property through Hern&Crabtree, and can honestly say it’s been a pleasure to deal with them. Michael and the team have been very helpful and easy to deal with. Thanks a lot.

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

Heath Office - Hern and Crabtree

After putting offers in with other estate agents in Cardiff we felt that we couldn't trust them and they were just looking to make money off you as quick as possible.

The help and honesty we received from the Heath office was refreshing and made the process of buying a lot less stressful and genuine.

Would recommend buying a house with this agent over the others we dealt with in Cardiff.

H & L

March 12, 2020
Unprompted review
Rated 4 out of 5 stars

Impressive experience all round

Great experience with Hern & Crabtree. Marketed my property with a very attractive brochure and photography. Very helpful staff and when things fell through with the original buyer, they were able to rescue the sale on the same day with another buyer which ultimately worked out for the best. Recommended!

March 9, 2020
Unprompted review
Rated 5 out of 5 stars

Hern & Crabtree provide an excelllent service

Hern & Crabtree recently sold my mother-in-law's house in Cardiff. Anna & Annemarie where very friendly, couldn't do enough for you and kept you updated throughout the sale process. An excellent service provided very professionally.

December 19, 2019
Unprompted review
Rated 5 out of 5 stars

Hern & Crabtree - Llandaff office

Just sold my house through H&C Llandaff office and whilst I’m not planning on moving again for some time I will definitely be using H&C when I do. From the first valuation with Owen H&C came across as professional, trustworthy with really good knowledge of the local area. This proved to be the case when our house sold within 48 hours of first viewing for the top end of the guide price. The rest of the team we’re just as friendly and helpful as Owen and kept us updated throughout the sale. They also gave honest and open advice about our onward purchase even though we weren’t buying through them. I won’t say the move was completely stress free but any problems that came up were definitely minimised by the team. Would highly recommend to anyone selling in the Llandaff area.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Thank you Whitchurch!

I could not recommend Hern and Crabtree enough. I was really looked after by Anna and Anne-Marie. The team could not do enough to help me through my house sale and I would strongly recommend them to all of my friends and family. Excellent service, excellent ethics and excellent staff. Keep up the great work!

November 25, 2019
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Great service, excellent communication and organisation. Kept informed of developments at all stages of the process.
Highly Recommended

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Hern and Crabtree - Whitchurch

Hern and Crabtree in Whitchurch have been very helpful, and provided us with so much information and advice. With a big thank you to Anna who went through the whole buying experience and put our minds at ease.
After doing viewings with other agents, Hern and Crabtree stand out from the rest and really look after their clients.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

I have recently sold and purchased a…

I have recently sold and purchased a property via Hern & Crabtree Llandaff Office and could not speak highly enough of the staff who were all professional, reliable and informed. A particular mention to Mike, Owen and Denise who guided us seamlessly through the early stages. An enormous thank you to Jan who dealt so efficiently with the Sales Progression. Jan personally stayed in touch with me daily during this process and could not have been more supportive. Superb customer service skills. Well done everyone at Hern & Crabtree - we are now happily in our new home. Thank you. Neil & Family.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

We could not be happier with the…

We could not be happier with the service provided by Anna (Whitchurch Branch). It has been a long journey finding the perfect house and Anna has been with us every step of the way. She is professional, courteous and very efficient and we can't recommend her highly enough.

November 20, 2019
Unprompted review
Rated 5 out of 5 stars

Beryl Jones

Hern and Crabtree recently acted for me in the sale of my property in Llandaff.
With so many options these days, choosing the right company to deal with can be quite stressful. But I can highly recommend Hern and Crabtree and assure you the staff at the Llandaff branch were very helpful. They all tried hard to take the stress out of the process and liaised extremely well with all parties involved.
All in all the service has been very professional and dealings with the team has been an absolute pleasure.

November 20, 2019
Unprompted review

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