got charged for something that I did NOT agree to and have not been able to get anyone in customer service to even acknowledge my email person who checked me out was someone I never saw before (and... See more
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The car was filty dirty, windows looked as if they hadn't been cleaned in weeks. Used chop sticks in the passenger door. Back passenger side seat, seat belt was broken. Check oil light came o... See more
Great service and ease of pickup and returning vehicle. Love the ability to select my car from different options in the same category
Our car rental on Maui went very smoothly! It was nice to have choice of cars to select from, although there were very few cars left by the time we got there. The Chevy Blazer was a decent SUV, but n... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
101 Airport Access Road, 96732, Kahului, Hawaii, United States
- (808) 893-5200
Your Car Rental Deals, News & Offers
3.9
Great
15 reviews
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No issues checking in or out.
June 28, 2026
The personnel & procedure was great great
The personnel & procedure was great ! We were just unhappy w the car!
July 1, 2026
Our car rental on Maui went very smoothly!
Our car rental on Maui went very smoothly! It was nice to have choice of cars to select from, although there were very few cars left by the time we got there. The Chevy Blazer was a decent SUV, but not one that I would ever own. The whole process was very smooth.
June 26, 2026
Great service and ease of pickup and…
Great service and ease of pickup and returning vehicle. Love the ability to select my car from different options in the same category
June 26, 2026
mis-charged and NO customer service follow up
got charged for something that I did NOT agree to and have not been able to get anyone in customer service to even acknowledge my email
person who checked me out was someone I never saw before (and I rent from the same location almost weekly) and you could tell he had no clue what he was doing and now I am facing the consequences…
with that said, as a President Circle member (remember I rent almost weekly from the same location) I would hope someone would acknowledge my email at the very least
June 26, 2026
Easy access to quality vehicle
Easy access to quality vehicle. Skipping the counter was great.
June 25, 2026
Automated Camera Scan Scam
AI automated scan of car exterior reported a small <1" ding as a $500 dent. Customer service escalated the issue. Borderline ridiculous Hertz decided to go this route.
June 27, 2026
The car was filty dirty
The car was filty dirty, windows looked as if they hadn't been cleaned in weeks.
Used chop sticks in the passenger door.
Back passenger side seat, seat belt was broken. Check oil light came on.
On top of that we called, to say we were bringing the car back 1 full day early . She said it wouldn't be a problem. That they would credit us a full day. Instead we were charged $83 extra dollars for random charges.
Hertz is the only rental car we use, but after this it's making us feel there are better options out there.
Thank you,
Michael Cox
June 26, 2026
Easy and fast
June 24, 2026
Car was available when checked in which…
Car was available when checked in which always makes me feel relieved!
June 23, 2026
Easy pickup and dropoff
Easy pickup. Easy drop off. Car was in top condition, and clean. Thank you!
June 9, 2026
Very simple drop off process.
Very smooth process checking in an out. No major up-sale attempts. Was able to choose my car.
June 11, 2026
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