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Hertz - Kahului - Kahului Airport (OGG) Reviews 

164
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TrustScore 4 out of 5

4.1

101 Airport Access Road, 96732 Kahului, Hawaii, US

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See what reviewers are saying

Rated 4 out of 5 stars

Overall it was ok, but the car wasn't well prepared. We picked it up in the evening when it was already dark outside, and the parking garage was somewhat dimly lit. Plus, we were super tired after two... See more

Rated 5 out of 5 stars

Easy Peasy and smooth sailing to pick out my mid size car. The row had mostly Nissan Altimas in shades or white, grey, and black but the Burgundy one stood out so I picked that one. The only drawback... See more

Rated 5 out of 5 stars

I was very happy with Hertz this time, considering in the past and over the last 2 to 3 years I’ve been very unhappy with this customer service from Hertz at this location. I arrived at the gold count... See more

Rated 3 out of 5 stars

We received the vehicle we reserved for the cost promised (no up charges) and in a timely manner. There were plenty of cars to choose from...the first one we picked only had 3/4 of a tank of gas, so... See more


Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 101 Airport Access Road, 96732, Kahului, Hawaii, United States

  • (808) 893-5200

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4.1

Great

TrustScore 4 out of 5

164 reviews

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4.1

All reviews

(164)

23,267 reviews in the last 12 months

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Rated 3 out of 5 stars

It was fine

We received the vehicle we reserved for the cost promised (no up charges) and in a timely manner. There were plenty of cars to choose from...the first one we picked only had 3/4 of a tank of gas, so we moved on to another vehicle. The counter employee appeared to be more interested in his phone than us; however, he was able to carry a conversation at the same time.

October 9, 2026
Rated 5 out of 5 stars

Easy Peasy quick and easy

Easy Peasy and smooth sailing to pick out my mid size car. The row had mostly Nissan Altimas in shades or white, grey, and black but the Burgundy one stood out so I picked that one. The only drawback was when I was returning the car and didn't know which entrance to use, Hertz needs a better sign.

October 7, 2026
Rated 5 out of 5 stars

Seamless

Seamless, did not have to speak to anybody. Signed up logged in rented a car got to Maui and walked straight to my car.

October 9, 2026
Rated 5 out of 5 stars

Great rate

Great rate, prepay option allows you to pick up and go, no need for a counter line wait. The car was clean and fueled, happy with its performance.

October 11, 2026
Rated 1 out of 5 stars

Unjustified damage charge.

I was charged $125 for a "ding" to the driver's side quarter panel. In fact, it was NOT a dent but bird dropping. Too much trouble to contest so I paid the $125. Next time I will video the entire care at pick up and drop off.

October 6, 2026
Rated 3 out of 5 stars

Return of Vehicle.

Good selection of vehicles at time of arrival. Car I selected was dirty inside and out. First car I looked at in Gold section had too much damage so chose second car. Should be able to extend return time up to 1 hour later without up charge.

October 9, 2026
Rated 5 out of 5 stars

Excellent service and prices

I am very happy with the great, efficient and helpful service I received at this location. I recommend using Hertz at every location when you have an option.
I have used Hertz twice in the past two months and I have been treated well both times. The prices are very reasonable the cars are very clean and with low mileage.
I will always used Hertz and I always recommend to my family and friends, to go with reliable Hertz.

October 1, 2026
Rated 3 out of 5 stars

Long wait, car had issues.

There was a substantial wait in line for staff, around 15 minutes. The car itself had small issues where I couldn't set cruise control, the steering wheel loudly clicked when rotating it, and more.

October 1, 2026

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