Hertz - Kahului - Kahului Airport (OGG) Reviews 

Quick n easy checkout n check in.

Rented a mid sized SUV (Nissan Rogue) for a week in Hawaii. The vehicle was clean and drove well. Checking in and out of Hertz was a breeze. The cost was on par with competitors. The selling point for me is vehicle availability and customer service. I highly recommend.

Enjoy the easy entry and return. Hassel free.

Everything was great with the exception of the lady working your gold booth. I ask one simple question and she couldn’t have been more rude. The person working the check out gate went out of his way to take care of a mistake I made. The process itself was great.

When I arrived the vehicle class I had booked was not available and they quickly upgraded me at no cost. I appreciated the staff member being able to very quickly decide how to solve the problem without having to check with anyone else.

Quick, friendly, easy in and out experience. Highly recommend.

the car was clean and ready to go

I expect when I rent a car not to have problems. Not only did I have a low tire but now I am having to fight to get an extra 242.20 returned to me because I returned the car to the airport and pick up another vehicle. The number I was instructed to call apparently was a 3rd party. What a pain. I will never book with Hertz again.

Hertz gold is the best. Can't believe how easy it is.

I am a Gold Member with Presidents Circle access. Arrived in OGG and discovered there were no cars in the Presidents Circle lot to choose from. Spoke to an on site rep who said they'd bring a car within 30 mins. There is no lobby at OGG so my elderly mother was made to sit outside in sweltering heat while we waited for over 45 minutes. Meanwhile we watched at least seven non-status members drive off in cars in the same class as what we reserved. After 45 mins we were offered a larger car than what we asked for, and when gas is nearly $6/gal getting an "upgrade" to a gas guzzling beast of a car is NOT my idea of a bonus. Finally after an hour of sweating and waiting we were given a car that matched our reservation. After this experience I am wondering why I bother keeping status at Hertz if I'm going to be treated worse than non-status members. What's the point?

The process was stressful. My name was on the board twice. Once as C. DAVIS and the other as CR. DAVIS. I still had to stand in line to see which person was me and was told it was a mistake and to just us C Davis... it was not point in being in president circle and still have to stand in a long line and the car i was given, wasnt even in the president circle nor was it want i signed up for when I did my reservation. I asked for a small suv and was told to pick for all large suvs not in president circle. There was only one car in president circle. All the options I had to choose from had a third row and it limited places were could go in such a large vehicle like Road to Hana in Maui.

Carla was very helpful upon my arrival to rent. I had to make a revision to my return time and she assisted to insure it was done.

No vehicles available in what I paid for. Was told vehicle was AWD and it was not. Asked for a refund since no AWD vehicles available and got no response from help ticket

I made reservation for 12pm pick up. I was there at 11:35am and was told either I wait till 12pm or it’ll be another charge!!
I couldn’t believe it!
So I waited a while to avoid an extra charge, then the small SUV I reserved wasn’t available so I had to take a large SUV which cost a lot more for gas!!!
I was very disappointed.

Vehicle dirty - sand, lint, dirt in car.

On arrival there were 50 people in line and only one agent. Line was just as bad at the car pick up. Total chaos. Your skip the line service does not work. I cannot understand that Hertz knew how many reservations there were but did not put on sufficient staff!

Easy pick up with no lines and friendly staff.

The pick up and return process was simple and easy to follow!