Hertz - Kahului - Kahului Airport (OGG) Reviews 

It was great to just walk to the lot, pick out a car in the row and go. So much easier. That gives Hertz an advantage

Easy to navigate app, instructions how to get to car from airport, contactless all around.

Easy pickup and dropoff! Car had the right cell phone connecting cord so I could run Android Auto. Will see you again!

Staff helpful. Had to wait for available vehicle in lot at OGG for about 20 min after being sent to lot to "pick one out" Drop-off and bus transports went well. Had to change reservations from 7 to 6 days due to flight delays, overall rental rate went up ?

Smooth pickup and drop-off process. Car was nice.

My car was ready 90 minutes after it was promised to be ready. It was confirmed and “ready to go” in the app as of noon but we did not get our car until after 1:30pm. Very slow staff and nobody who could help or tell me why this was the case.

We almost skipped Hertz Maui because of the many negative reviews mentioning AI inspections, strict damage checks, and unexpected charges afterward. We initially booked with National through Emerald Club, but the car selection felt like a lottery. When a premium-class Mercedes became available at Hertz for $100 less, we decided to give them a try.

We drove through the AI inspection scanner at both pickup and return, and everything was easy, smooth, and pleasant! We’re glad we chose Hertz and would definitely rent from them again.

So many extra charges despite prebooking. Desk clerk entirely unhelpful, had to call to get someone on the phone to help while standing at desk

Great experience from start to finish. The staff was friendly and efficient, and we drove off in a brand-new SUV through President's Circle. Highly recommend!

car was not properly washed. nice new car but dirty

Weather issues caused us to change our plans on our trip to Hawaii. Hertz made it simple to cancel one rental and get a new one. The two women who helped me were knowledgeable and friendly. I wish I could give you their names. It was September 8, at OGG airport.

I reserve the car at Maui, the process is easy and the president’s circle status is awesome. I just wish the staff would give clear guidance which aisle the cars are because we were told differently by different staff so everyone were walking all over the parking lot fighting for remaining cars.
I like the check out process in Maui,it’s quick and no hassle.
btw, i don’t rent car often, not even once a year this is just my personal opinion.

Great vehicle at a great price. Easy pickup and drop off.

with President's Circle it was very easy to get our car and head out. Customer service was great and given the weather conditions having a few extra hours for return was very helpful.

At the Hertz Rental lot at this very moment, at OGG Airport in Maui. I am a Gold Member and was instructed to merely look for my name on their outdoor directory, proceed to that zone, pick the car and drive to the exit. Simple and easy. EXCEPT, our name was not on the directory, there was an incredibly long line, and practically no vehicles visible on their lot. After waiting in line and finally getting to a customer service rep, I was then 'checked in' and told a car would probably be available in about an hour!! You can be certain I will not be using Hertz in the future.
FYI - SixT Car Rentals was right next to Hertz and they had PLENTY of vehicles.
If I had not already pre-paid through CapitalOne, I would have cancelled Hertz and booked with SixT immediately. That is what 2 other Hetrtz patrons did while we sat and waited. We waited for exactly 2 hours before we got a vehicle. Ridiculous and very unacceptable.

I am trying to reach an agent in customer support regarding my account. I only get pushed around by an endless phone tree. I had an issue with my last booking, and I need to speak to someone, please. Why is it so difficult?

Service was great

Always reliable. Got the car I expected and the process was very smooth.