House and Holiday Home Mortgages Ltd Reviews 120

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Absolutely superb! This is the 5th mortgage I have completed with this company and I could not be happier or more impressed with the service! Communication is swift, detailed and clear; needs ar... See more

Rated 5 out of 5 stars

They are so on the ball! Always monitor our mortgages & notify when there could be a benefit to change, or renewal is imminent. They do all the work & make it so slick we hardly need to do anything... See more

Company replied

Rated 5 out of 5 stars

Since 2016, Mark has supported us in finding two affordable mortgages and (importantly) ones that have been just right for our needs. He has always listened to our requirements and helped us to explor... See more

Company replied

Rated 5 out of 5 stars

Sally was great from start to finish. Really helpful at talking through what mortgages offers were available to us. She improved our life insurance policy and took 7 years off our mortgage by moving u... See more

Company replied

Company details

  1. Mortgage Broker
  2. Insurance Agency

Written by the company

House and Holiday Home Mortgages are experienced residential and specialist mortgage brokers. Valuing quality customer service, they help customers with sorting finance to move home or invest in property, on both residential and commercial​ cases. Services include home mover, first time buyer, buy to let, portfolio buy to let, holiday let, equity release, briding finance and commercial lending.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Rated 5 out of 5 stars

Exceptional customer service

I have had the pleasure of being a customer of House and Holiday Home Mortgages (specifically Joe and Lauren) for a few years now. I cannot speak highly enough of the service they provide; they are professional, efficient, organised and responsive whilst being friendly, approachable and very much customer focused. They go above and beyond and feels like they care and want the best for the customer. I would not hesitate to recommend House and Holiday Home Mortgages to anyone.

November 23, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Sarah, thanks so much for your kind words (and for being our 100th review on Trustpilot!). It's always a pleasure helping you and I look forward to the next time

Rated 5 out of 5 stars

A great team of experts who…

A great team of experts who successfully guided us and arranged a complicated mortgage.
The service was excellent and Ben, who we dealt with mainly, was super efficient and kept us informed throughout.
HHH Mortgages offer solutions when the majority of others say "it can't be done". HHH Mortgages just get on and do it!
Thanks guys!

August 29, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks very much for the kind words, Julian! Delighted we were able to help and we're looking forward to the next time already!

Rated 5 out of 5 stars

First class mortgage services

Mark and Ben at House and Holiday Home Mortgages have recently helped me complete the refinancing of a leasehold holiday let. Not the simplest of tasks. They sourced the best product and patiently pushed the process along in tandem with the required lease extension negotiations. Throughout, they kept all parties in the loop resulting in a successful completion. I would highly recommend their services for any mortgage needs.

July 31, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks very much for your kind words, Paul. It was a pleasure helping and I'm glad we got a great outcome for you

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience with Joe and the team - not the easiest mortgage to organise, but felt thoroughly supported throughout and we were able to secure a great rate (in the current climate!) very quickly. Highly recommended

July 3, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks James, was great helping you!

Rated 5 out of 5 stars

Andy Cutting is your man who can

Andy Cutting dealt with a tricky remortgage for me with various aspects and hoops to jump through, it was done very efficiently.

June 1, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks very much for the kind words! Was a pleasure helping you

Rated 5 out of 5 stars

Top notch service

Mark, Caroline and Ben are a fantastic team that helped me secure a great deal at short notice. Without them I would certainly be much worse off and I cannot say how valued as service the team provides.
Look no further for mortgage assistance

February 24, 2023
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks George, a pleasure helping you!

Rated 5 out of 5 stars

Thank you to Mark and Caroline

Thank you to Mark and Caroline we were able to get our holiday let. They gave us excellent advise that was always valuable. Mark has taken his time to explain everything in detail and nothing was ever too much trouble. We feel we would not have been successful without their input and their professional advice. I would highly recommend this company for the efficiency, friendliness and professionalism. Thank you Mark and Caroline!

November 14, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Hi Petra, thanks for your kind words. It was a pleasure helping you and I look forward to the next time already!

Rated 5 out of 5 stars

Sally is a superstar!

I'm a portfolio landlady and have used HHH Mortgages for quite a few years. I'm really happy about their services! My broker Sally is the most efficient broker I've met! She is super responsive, totally understands my needs and always finds the product which suits me on the same day. I would highly recommend this mortgage company, especially Sally!

November 11, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks so much leaving this fantastic review! Delighted we (and mainly Sally!) can provide such a good service for you :)

Rated 5 out of 5 stars

Thank you

Thank you, Sally at House and Holiday Home Mortgages, for your excellent service and complete professionalism. You supported us with our Re-mortgage and your attention to detail/transparency and kindness was hugely appreciated. Our Re-Mortgage Journey was a slightly more complicated process, but you were always on hand to talk things through and turned around a mortgage offer within a week of application! Impressive!! Thank you again. Newitt Family

April 1, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

An absolute pleasure! Loved helping you

Rated 5 out of 5 stars

Highly recommend!

Joe and Ben at HHH Mortgages were great! I had a few tricky circumstances to navigate, and they were both super helpful throughout, professional, and came up with solutions to make the entire remortgaging process a joy. Would highly recommend and definitely will be working with them in the future!

September 14, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

An absolute pleasure helping you, Rachael. Thanks for taking the time to leave a review and I'm sure the property is going to do great for you :)

Rated 5 out of 5 stars

Sally helped us remortgage

Sally helped us remortgage and was brilliant, kept us up to date and informed of any information. Really knowledgeable, and a lovely lady! Couldn’t recommend her enough.

July 9, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

An absolute pleasure!! Thank you so much for writing this review :)

Rated 5 out of 5 stars

Fantastic!

Joe and Ben were outstanding throughout. My circumstances were complicated (including restricted holiday let and non-UK residency, to name but two) and they handled every challenge which arose over several months with patience and professionalism. I can’t thank them enough for making our property dream come true!

May 20, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks Nick, really appreciate the kind words and it was an absolute pleasure helping you. Can't wait to see that picture of the keys-in-hand!!

Rated 5 out of 5 stars

A really big thank you to Sally

I initially tried to do a remortgage with my own bank(twice) and was let down. In the end I was recommended to the lovely Mortgage broker Sally Hilliker, who was in charge of helping me to remortgage my home. At first I was quite apprehensive as my credit score was not great. However from start to finish Sally got the ball rolling, and kept me up to speed whether by phone, text and email.
Sally offered great advice, and even when I doubted myself, she remained optimistic throughout.
Thankfully Sally managed to source a few lenders and in a matter of weeks(also with the help of Ben), I finally got a remortgage on a good fixed rate, and other debts were cleared. I feel a sense of relief as this has come at such a good time, especially with the BoE having just raised their interest rates.
I can definitely recommend, and I have also recommended Hhh to my work colleagues.
I will be using Hhh in the near future, and I give them 5 stars *****

May 5, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

It was a pleasure to help you with a remortgage so you can enjoy your home without worrying about finances. Finding the right solution was a brilliant outcome. Thank you for taking time to write such a lovely review.

Rated 5 out of 5 stars

Efficient and informative service

Efficient and informative service. This is my second mortgage through Mark at HHH. Ensured that everything was completed quickly so I could achieve the best interest rate possible in these changing times. Would highly recommend

May 5, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thank you for your kind words Liz. Always a great pleasure to help anyone in your family. I remember you buying this home and I have no ideas where the days speed by. Great to see you doing so well. All the best with the next chapter. Thanks Mark

Rated 5 out of 5 stars

Repeat customer!

Repeat customer! We recently bought our new home and once again turned to the expertise of Mark and his highly talented team to arrange our mortgage. HHH Mortgages are simply brilliant at what they do and on both occasions they have secured amazing mortgage deals for us in tough market conditions. More than that, their client care is top notch - really friendly, incredible knowledge and always available to answer our questions. I rarely leave online reviews but now we're settling into our new home I wanted to give a quick shout out to recognise the excellent service of HHH Mortgages. Highly recommended!

April 28, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thank you for your kind words. You could have had a tough time against rising rates, lack of houses to choose from and rising prices but the team helped you negotiate a deal which included getting the property over the line in four weeks and thereby keeping a great mortgage we secured from six months back. In fairness, good service also needs great customers and you are both exactly that. Good luck with everything!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Mark was professional, efficient and diligent in helping us secure the best mortgage for us through the difficult climate of the pandemic. We are so grateful for his persistence in securing the best mortgage for us and I wouldn’t hesitate to recommend him and can’t recommend the service enough.

April 18, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thank you, Victoria. It has been a genuine pleasure helping you both. I hope you will be very happy in your new home. I know how excited you are to move in and we look forward to helping you over a long period moving forward. M

Rated 5 out of 5 stars

Great mortgage advisers

Joe was extremely helpful with sorting out our mortgage and making it a completely stress free process. Our solicitors said that they were the most helpful and informative mortgage advisors they had worked with.

April 13, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks Molly, that's amazing to hear. It was a pleasure helping you both and I hope you're very happy in your first home together

Rated 5 out of 5 stars

Excellent service from Mark and his team.

Excellent service from Mark and his team. Open and honest and set me up with the best deal for me.

April 5, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thank you Martin. I enjoyed helping you. I wish you continued success with this lovely property.

Rated 5 out of 5 stars

Excellent advice

Following a disappointing attempt to port our equity release to a new home, HHH were able to offer excellent advice on alternative solutions to our problem.

April 4, 2022
Unprompted review
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Reply from House and Holiday Home Mortgages Ltd

Thanks Pat, I remember when I was referred to you you were at your wits end with the troubles you were having. Fortunately we were able to help you with a good solution to your problem and it was pleasure to do so!

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