My yearly review was done professionally and with care. The friendly approach was much appreciated. First class service!
Location
Switch locationNovello House, 11 Cathedral Road, CF11 9HA CARDIFF, Glamorgan, GB
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See what reviewers are saying
I had the best hearing test i have ever had. It was very well put over on my condition and very well conducted and informative. The gentle man who did my test was very thorough and very knowledgeabl... See more
Service of my existing hearing aid was completed by Ffion ( supply audiologist from Llanelli ) carefully using new domes and microphones. Tested both my ears for wax and used sound box for my ears , S... See more
Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts appr... See more
Contact info
Novello House, 11 Cathedral Road, CF11 9HA, CARDIFF, Glamorgan, United Kingdom
- 02920 828220
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Excellent service, with empathy
I have had hearing problems for years and sadly you learn to live with it, not anymore , I saw an advert for a free hearing check, duly booked, met Martyn the Audiologist and my journey back to hearing again began, unfortunately for me my ears were in a bad way, the right one was completely blocked, Martyn informed that in order to do the test that had to be sorted, he has worked with me every step of the way. The hearing aids I now have are comfortable and discreet. One example, we had a new kitchen fitted four years ago and I didn't know my fridge had a door alarm until a couple of weeks ago, thank you Martyn for giving me back my hearing.Thank you hidden hearing, I would highly recommend this company.
Jamie was extremely helpful and made me…
Jamie was extremely helpful and made me feel at ease. He tested my hearing thoroughly and was able to show me my results and explain any changes from last year.
He gave me healpful advice as to when I should consider upgrading my hearing aids and the improvements to my hearing experience this could make.
The receptionist was also friendly, helpful and efficent.
Overall my visit was a great, helpful experience
Hidden Hearing provided an all-round superb service. Everyone was really helpful and…
We were greeted with a friendly smile and didn't have wait at all. The audiologist was patient and understanding and did a thorough examination-nothing was too much trouble. Altogether a very positive experience.
Thank you
Great service
Great service, hearing test was very thorough, and comprehensive. Appointments made at convenient locations for parking, also for public transport, so very easily accessible. The testing lasts approx. 45mins, with access to try on the same premises before you buy.
The only reason for the 4 stars being the price, at £3,200 it is very pricey, and that is not the top price by any means. The next step up being another £800. Specsavers in comparison was £1000 for a similar product, but not as good service.
Great service from Jamie at cardiff…
Great service from Jamie at cardiff today
Really listened to my needs and gave a thorough examination of my hearing. No hard sell just great advice with a lovely caring manner.
Will be going back again
Hearing taken care of
Very good staff & always a thorough check up with helpful advice
The fact that Jamie was listening to…
The fact that Jamie was listening to all my comments prior to my check up was much appreciated. It wasn't a case of
, right, let's get started, but what I felt
In general about my lovely hearing aides.
I was with Jamie for an hour, but it passed so quickly. He was very informative obviously, but explained in layman's term when needed, what was what.
Thus young man should go far
Service of my existing hearing aid was…
Service of my existing hearing aid was completed by Ffion ( supply audiologist from Llanelli ) carefully using new domes and microphones. Tested both my ears for wax and used sound box for my ears , She showed me new graphs compared with previous graphs. She took time to explain everything. Very useful session.
Very thorough examination and extremely…
Very thorough examination and extremely pleasant gentleman who oversaw the whole process.
Very good service
Very good service, cheked my hearing tested my hearing aids all working fine no problem at all
First visit was a wonderful experience
First visit was a wonderful experience, from beginning of hearing test to choosing aid. Very skilled and knowledgeable and very polite and professional examiner. Fully recommended
Very excellent review and the…
Very excellent review and the experience was very professional.
Comprehensive assessment with clear…
Comprehensive assessment with clear explanations throughout - exceptionally clear and understandable.
The assessment was professionally managed but with a friendly approach. My husband came with me proved to be beneficial as his voice was used in some of the hearing tests.
As always the staff were pleasant
As always the staff were pleasant , helpful and knowledgeable
Myself & my wife had hearing tests…
Myself & my wife had hearing tests 26/03/25 in the Cathedral Road Cardiff.
There is onsite parking which is good if you are older.
The audiologist ( James ) was so helpful and thorough. I would definitely recommend to anyone thinking they have hearing problems to use this service.
The receptionist was so polite & helpful, so altogether a well worth having experience. We are being reviewed again in 12 months and no cost for the test either. Amazing. Thank you James & Co
The Morgan’s
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