Hids Direct Reviews 

I have used HID Direct for many years on many cars, and can honestly say the level of customer service is second to none….

Always more than helpful advising on products, sent out fast, faster delivery when a bulb needs changing asap.

I get apologises if the email regarding a question is delayed as they are busy getting orders sent out….

Shout out to Sam for all the help recently on orders…

Bought 4 H7 supposedly bright bulbs. Once fitted they were worse than the normal H7 bulbs fitted in the car when new. Decided to return and asked for a refund. So this is the part every one should read! The refund processed through Hids Direct bank to PayPal was an E Cheque paid to my PayPal account. However E Cheque's take up to 30 days to process. The company blamed PayPal and my account with them. So called them when they explained that "companies do this to prolong the payment to us and therefore it can take up to 30 days to reach my account".
Absolutely disgraceful!! What a terrible thing to do to a prospective long term client. I shan't be using this company again so good luck Hids Direct as if this is happening to a lot of your customers your going to loose us all in the end!
The money is finally in my account but what a performance! 5 calls to PayPal, 2 calls to Hids Direct and many emails later. Their refund process is far too long! Avoid Folks!

One of the ballast resistors on my Rover 75 packed up - it has been subjected to a lot of rain spray and the fit around the inner wing guard isn't always the best. When I messaged HIDS they responded immediately and have offered a new resistor for free. I was already more than impressed by the quality of their products and the rapid response to customer enquiries - all round excellence

Ordered part, didn't arrive within 3 days so I emailed them.
Turns out they had no stock..
However they updated me on potential stock due date, offered either a full refund if I didn't want to wait or recommended alternative product.
Alternative product dispatched and arrived within a couple of days, price difference refunded with no fuss.
Kit appears to be of good quality, fitted and working perfectly and a reasonably happy customer here.
I would recommend emailing them prior to purchase to check stock with them in view of current delays to shipping around the world.

Ordered xenon D5S bulbs for my audi a6 2017. Tried different brands from so many other places but disappointed. But i must say what a difference and top quality of these bulbs are. Had some issue with my own headlights but wonderfull customer service. Sam dealt with so professionally. Top lad. Do not waste ur money on phillips and osram which r almost double the price. If u want proper crisp white light even brighter than ledz trust me these r the bulbs for u. Highly recommended

Update - Monday morning without having contacted the company I received an e-mail confirming that they had now received the product and that they agreed it was defective. They also advised me that I would be refunded by the end of the day.
So whilst I have been refunded because this replacement part was an Air Suspension item I still don’t have a useable vehicle. I continue to ask at every communication by email for a phone call as email messaging is inefficient especially when the other side is not providing full answers nor is it efficient when you have a complex problem with several potential courses of action.
The company have said they cannot get any answer from the manufacturer.
After more emails which could have been covered in a quick call the company encouraged me to try the manufacturer (probably to shut me up and also so they don’t have to put any effort in as they are not in a difficult place).
I managed to contact the manufacturer and hope to get some help.
Hopefully Hids Direct will play their part in a timely manner and engage with the manufacturer when they call.
More updates to follow....

I have used these guys on and off for years.
However, just recently (last 12 months) they have proven to be unreliable, not customer driven and extremely slow at deliveries. I have had some faulty bulbs and poor advice.
I wish I had checked their reviews on a regular basis.

First alert, look at their reviews on trustpilot, how can that score so low but their own website scores perfect.
The H7 kit comes with no adapter for the bulb. They do not supply it as it’s apparently your responsibility to know that it won’t fit, then they tell you they don’t sell kits for my vehicle yet none of the kits they supply state what vehicles they will fit. They even sell the required adapter but don’t even have the decency to send it despite the fact they must know it’s needed or why stock it. No apology, no offer to refund the additional money I spent to buy adapters and no reply once you point out these obvious facts to them. I have posted this review on their website but I doubt it will appear.

The worst company to use ever! A wood at all costs. After having gone through PayPal, I was promised a refund once the goods were received, still not had anything even though I know they’ve had the goods back as they have been signed for.

Several email sent, all ignored.

I’ll be going through my bank next.

Products are not that great just as service.

Order replace of D1S bulbs, quick delivery, great quality for the price, highly recommend!

Wished I seen these reviews before I ordered. Goods arrived damaged, packaging was not original and one of the two bulbs was broken. Their published phone number is dead, no reply to emails and no response to online contact form.

Website is trading and the company is live on companies house but I feel they are a total scam. Seems like I am not the only one looking at other reviews. Don't waste your time and lose money like I did, go somewhere else.

Bought what was supposedly a matched pair of "graded" Osram HID bulbs, which turned out to have different colour temps. Notified them via their website contact form.
No reply.
Some time later one of the bulbs failed. Hoped to be able to get a replacement under warranty...Notified them via their website contact form. No reply.
Why have a website contact form if you don't reply to messages?
Getting the replacement bulb elsewhere...

Top class, I was recommended them by a friend in the automotive trade a few years back and everything has been great. Great products, knowledgeable staff, and if I have had any issues they always have gone the extra mile to help me out.

Delivery Ok and quick items arrived in good condition they even delivered extra items. However i returned four of the items (including the extras) as they were the incorrect fitment. I have had no refund and all lines of communication with the company have failed. Have the company gone into liquidation?

Rubish company, no money for returns.I sent him back broken parcel, they dont give me any returns

ordered a h7 kit for an audi which on their website said would work with out errors. well guess what? it didnt.
they then claim that there is an issue with the a3 and kits wont work.
they said i should have called them to order.
well why the hell offer an online ordering service if i have to call you?
pathetic attitude. kit arrived in ripped box and looked like some one had just thrown a few bits in a rush. (missing brackets etc ) Totally avoid these guys!!!
they used to be brilliant at ONE time !! what happened???
profits before customer care comes to mind !!!

Ordered a H7R HID kit and very disappointed with it, bulb wiring colours did not match (blue connects to white and white connects to blue), brackets did not fit ballasts, no power on LED, not pads or ties in the box, box ripped, it looked like a load of odd bits chucked in an old box, sort of thing you expect from a £20 ebay china purchase not a £60 uk purchase, sent back for a refund and they docked the postage cost from the refund cheeky buggers!

Royal mail are holding back all of their deliveries so expect big delays. Disgraceful customer service where the guy had a go at me for expecting my purchase on premium delivery service to arrive within 1 week of dispatch. Hung up on me!!

Did not have the kit I wanted in stock, even though site said they were and allowed me to order.
Receive a tel call telling me the kit was out of stock, and I'd get another kit at the same price.
It wasn't the same price it was cheaper. No refund. I had to request it.
Contacted via chat. Treated with indifference and a couldn't give a f--- attitude.
Spoke to a "manager" who was the same.
AVOID !!!

First and last time I'll deal with them