Highgrove Beds Ltd Reviews 

146
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the products, like mattresses and beds, for their comfort, support, and ability to improve sleep quality. Many highlight the superb quality of their purchases, finding them immaculate and offering excellent value. Consumers also appreciate the smooth, quick, and prompt delivery service. However, some customers were dissatisfied with the quality and durability of certain mattresses. Several reported issues like mattresses becoming insufferably soft, saggy, or developing pronounced ridges, causing discomfort. These products sometimes became unusable within a year or 18 months, failing to provide expected support and longevity.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and value, with many expressing extreme... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of mattresses and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Somerset Pocket Mattress from my local store. After my old mattress anything would be nice but in all honesty its fantastic- had some really good nights sleep.

Company replied

Rated 5 out of 5 stars

Really pleased with this mattress so far. It feels supportive but still comfortable, and the quality seems very good. I’ve been sleeping well on it and it feels much better than our previous one witho... See more

Company replied

Rated 5 out of 5 stars

I've just had delivered a bed and headboard for my spare bedroom. I had to get another Highgrove bed in my opinion, as the one I bought for my own bedroom is fantastic quality. That one I've had a f... See more

Rated 5 out of 5 stars

Finally sleeping properly again After putting off replacing our mattress for far too long, we chose a Highgrove mattress from our local bed shop. It has made such a difference. Supportive, comfortabl... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Beds Of Fine Quality - Highgrove Beds is a privately owned business founded in 2002. Currently the largest bed manufacturing plant in the UK and one of the most modern in Europe. Currently Sitting on a 450,000 sq ft facility.


Contact info

4.2

Great

TrustScore 4 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(146)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Coppersleep 2000 Mattress

Have just got a coppersleep 2000 mattress through a local retailer and have never slept better. Amazaing product, lots of info and really looks built to last. Horray for no more bad back every morning

April 27, 2024
Unprompted review
Rated 5 out of 5 stars

Just had delivery of a Astrid 2000 very…

Just had delivery of a Astrid 2000 very quick delivery and the best nights sleep I have had in a long time, bought a end opening ottoman base to go with it and head board. Loads of storage in the base very sturdy and easy to lift.
Highly recommend

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Bought 2 single adjustable beds to john…

Bought 2 single adjustable beds to john together twice both mattresses have been comprised in the at one side on each mattresses one matters has been replaced. Remote control have never worked Bought feom Archer's sleep center would recommend highgrove or Archer's

June 5, 2023
Unprompted review
Rated 1 out of 5 stars

Not fit for purpose, failure to honour warranty

I can add to the poor reviews. Within a year of puchase my mattress was 3cm lower on one side. Bradbeers arranged a replacement but with two months the same tging happened. Bradbeers sent a technician who confirmed the problem and also a depression in my wife’s mattress but Highgrove have denied liability and claimed it is because I sat on the edge! Who doesn’t? Just not fit for purpose. Credit to Bradbeers they are tr6ing to resolve the situation but struggling!
Update, Bradbeers want to send another engineer and refuse to honour my rights under the consumer protection act to get a refund as I have allowed the one attempt to correct the problem which has clearly failed. I asked for a copy of their engineers report but they refused so I have given them 7 days to agree to the refund after which it will be a small claims court. Such a shame as they used to be one of our ptrferred suppliers!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Just bought our super king size after…

Just bought our super king size after having back ache- I’ve purchased mattresses in the past for 4 times the amount and used to good quality, I was looking for a good budget mattress and be honest the best £500 I’ve spent in a while! Highly recommend.

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Awful mattress company

Awful mattress company, do not purchase! The mattress has developed a large hump inside, the memory foam topper has come loose away from the memory foam inside! Clear manufacturing default but they won’t do anything! Awful service and awful mattress. Only had it 2 years paid over £1k!

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

£1k mattress

£1k mattress

High Grove Purity 2000 pocket sprung same mattress has a different name in different shops/stores so u can never compare the prices.

Had the mattress 3 years and comes with a 10 warranty.

Warning they never pay u out be warned term and conditions cover them not u literally no warranty unless it's within 12 months

mattress fell apart internally bed is on a quality base never moved house absolute junk

High Grove Mattress be warned wish I looked at the reviews first

December 10, 2023
Unprompted review
Rated 1 out of 5 stars

in 65 years experience I have never had…

in 65 years experience I have never had such a poor quality mattress in my life the Highgrove Lux 2000 purchased from Furniture Village after less than 2 years used at weekends ONLY by 1 person this mattress went out of shape now after just over 3 years the material has started to become "thread bare" WHAT A JOKE "Beds of Fine Quality" COMPLETE WASTE OF MONEY BUY SOMETHING ELSE NOT FROM HIGHGROVE!!!!

October 29, 2023
Unprompted review
Rated 1 out of 5 stars

Faulty mattress

Faulty mattress. Would not refund, did not accept the mattress had not been 'bent' by us. I can assure you it was never bent out of shape. Be careful all, a lot of faulty complaint reviews..Quickly corrected with a flurry of 5-star 'reviews'. Shysters.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely pleased.

We have purchased four Highgrove beds over the last 6 years. Each of them have been fantastic. Very comfortable and good value for money. Two of them have ottoman bases and they have proved themselves both reliable and practical. I would definitely recommend this manufacturer.

June 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality and Price

I initially bought a front lift ottoman bed from Highgrove in 2019 and was so impressed I ordered another 2 ottoman beds, both with Gel Latex 2000 mattresses for my children and they've been very happy with them.
I recommended to 2 other family members who have both since ordered beds and mattresses from Highgrove (Zonagel 3400 Mattress 2021) & (Zonagel 2400 mattress 2023) and they've both been really pleased too. Would thoroughly recommend - price, service and quality excellent.

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent value and quality beds

Bought 2 of these beds, had delivery August 22. Excellent cake and quality. Quick delivery, from my local store Arthur Llewelyn Jenkins, would definitely recommend.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Good value

Purchased 3 beds for my grandchildren very pleased with the quality and price and the quick delivery, would recommend for adults too!!!

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Bought an ottoman bed from this company…

Bought an ottoman bed from this company last year and it has been by far the best ottoman as previous ones l had from elsewhere has not lasted more than a year without problems. Bought another ottoman for the spare room and it's just as good.

March 14, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look