Highgrove Beds Ltd Reviews 

146
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers had a great experience with this company. Customers frequently praise the products, like mattresses and beds, for their comfort, support, and ability to improve sleep quality. Many highlight the superb quality of their purchases, finding them immaculate and offering excellent value. Consumers also appreciate the smooth, quick, and prompt delivery service. However, some customers were dissatisfied with the quality and durability of certain mattresses. Several reported issues like mattresses becoming insufferably soft, saggy, or developing pronounced ridges, causing discomfort. These products sometimes became unusable within a year or 18 months, failing to provide expected support and longevity.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and value, with many expressing extreme... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality of mattresses and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Somerset Pocket Mattress from my local store. After my old mattress anything would be nice but in all honesty its fantastic- had some really good nights sleep.

Company replied

Rated 5 out of 5 stars

Really pleased with this mattress so far. It feels supportive but still comfortable, and the quality seems very good. I’ve been sleeping well on it and it feels much better than our previous one witho... See more

Company replied

Rated 5 out of 5 stars

I've just had delivered a bed and headboard for my spare bedroom. I had to get another Highgrove bed in my opinion, as the one I bought for my own bedroom is fantastic quality. That one I've had a f... See more

Rated 5 out of 5 stars

Finally sleeping properly again After putting off replacing our mattress for far too long, we chose a Highgrove mattress from our local bed shop. It has made such a difference. Supportive, comfortabl... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Beds Of Fine Quality - Highgrove Beds is a privately owned business founded in 2002. Currently the largest bed manufacturing plant in the UK and one of the most modern in Europe. Currently Sitting on a 450,000 sq ft facility.


Contact info

4.2

Great

TrustScore 4 out of 5

146 reviews

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4.2

All reviews

(146)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Best nights sleep

We recently purchased Highgrove's Zonagel mattress and bed and it’s so comfortable and one of the best nights sleep we’ve had. The quality and service was also exceptional - highly recommended

January 7, 2023
Unprompted review
Rated 5 out of 5 stars

Received great service!!

Purchased a Highgrove bed. We were really impressed with the level of service. Fantastic support from the team steering us in the right direction and explaining what the differences in materials and firmness etc. Made a real difference and made it a really pleasurable experience. Also made us a great deal on the bed mattress and topper.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Beds

Brought a Highgrove Anniversary 1500 mattress with base and headboard and couldn't be happier with it. Very comfortable, Well made, Reasonably priced and arrived quickly. Always best to try them out as they have a huge range to suit every taste.

October 16, 2022
Unprompted review
Rated 5 out of 5 stars

Storage problem solved

Storage problem solved! We have just taken delivery of our new Highgrove ottoman and mattress, Wow what a great mattress that’s got us both comfortable and sleeping well. Plus now we also have a huge amount of quality storage space, what a great idea and all delivered so quickly.

January 9, 2023
Unprompted review
Rated 5 out of 5 stars

Had been looking for a good bed for my…

Had been looking for a good bed for my wife and i for a while and finally decided to spend a Saturday buying one. We thought a firm one was best but after trying several and listening to the shop staff a medium/firm was best for us. And what a difference our Highgrove bed called the Mayfair Natural has made in only a short time, it was delivered within 2 weeks. And for a great price that we also got a new headboard as well.

December 3, 2022
Unprompted review
Rated 1 out of 5 stars

Highgrove Aston 1000 Pocket Ergosense…

Highgrove Aston 1000 Pocket Ergosense Technology. Bought this with an Ottoman bed. Not cheap! Worst mattress i’ve ever slept on! No support for my hips and back. Tossing and turning all night. Too soft. Dips in the middle. Awful.,

November 7, 2022
Unprompted review
Rated 1 out of 5 stars

Highgrove mattress four years old and slumped.

Bought my Highgrove mattress four years ago with its 10-year warrantee. After about six months it started to acquire a pronounced Dip. I have since dutifully (as advised) rotated the mattress regularly in the hope that it would recover. It hasn't. When I sent photos of the problem to Highgrove via my local retailer the response was. Not a manufacturing fault, just "natural settlement". They are not interested.
This would indicate that slumping is a "design" feature of this mattress as it's natural for these mattresses to do this. Terrible product for the price.

September 14, 2022
Unprompted review
Rated 2 out of 5 stars

Witney mattress, let's all roll together

Witney mattress, supposedly 2400 pocket springs and initially felt supportive when trying it in store but no. Only had it a few days and discovered that when two people are in bed it sinks dramatically in the centre of the bed, and has that awful roll-in problem. Very unhappy with it.

May 2, 2022
Unprompted review
Rated 2 out of 5 stars

Don’t buy a Highgrove Mattress Really smelly Mattress I have just purchased a Ortho 1000 from…

I have just purchased a Ortho 1000 from Devon Beds in Exeter, on taking off the plastic covering the smell that came from the mattress was really horrible after complaining to the retailer I was told to put either white vinegar, coffe grounds or an onion in water in the room to neutralise the smell, this smell was so bad I couldn’t use the room for 10 days as the smell was filling the room although the window was open, on speaking to Highgrove Beds they say my contract is with the retailer, on speaking with Devon Beds they say the manufacturer won’t do anything so it’s looking like I will have to go to trading standards if I want anything done which I will do if this problem doesn’t resolve itself which the manufacturer is saying can take up to a month

March 9, 2022
Unprompted review
Rated 5 out of 5 stars

Superb Ottoman and Mattresses

Purchased a double ottoman and 2 mattresses from Highgrove and all are superb. Mattresses tested in a showroom provide just the support we are after. Two years in and going strong.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Just had a high grove mattress and wow…

Just had a highgrove mattress and wow what a wonderful nights sleep , for the first time in months I had a great nights sleep so soft and comfy but still supported .Didn’t Even feel my husband getting up early for work . I am so impressed wish I bought one a long time ago

March 2, 2022
Unprompted review
Rated 2 out of 5 stars

Want to waste money? Shop Highgrove

Really expensive product for what they offer.

This if you have a five year guarantee but it is hardly a guarantee when they charge you for a replacement when inevitably the product fails after one or two years.

I really do not believe a single five star review on this website as they all seem completely fake!

I have the same problem as nearly everyone else on this with sinking at the edges and in the middle.

I spent nearly £1000 in this product and an utter waste of money

Avoid

February 12, 2022
Unprompted review

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