Highland Bikes Reviews 195

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Needed a Shimano battery charger for an E-bike as the old one packed in. Highland Bikes had one in stock and is fairly local so I ordered it from them (the alternative was getting one from Germany!)... See more

Rated 5 out of 5 stars

Fantastic service. Found product online, confirmed on the phone. Shipped same day. Received within 24 hours despite ordering two days before Christmas. Overall couldn’t be happier. Product its... See more

Rated 4 out of 5 stars

Delivery would have been great but parcelforce worldwide had to make three attempts!At the moment the bike is still in its opened box but it looks great My experience with Highland Bikes overall has... See more

Rated 5 out of 5 stars

Recently purchased two e-bikes (Moustache and Scott) from Highland Bikes and was really impressed with the quality of the bikes and level of customer service we experienced. Great advice and guidance... See more

Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store

About Highland Bikes

Written by the company

At Highland Bikes we’re all about the bike rider. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. Whatever your reason for riding bikes, we’re here for you.

Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.

Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Convenient payment options including PayPal and Klarna are available as well as our our ‘Ride It Away’ Finance options offering flexible payments on selected purchases. We also accept voucher from most of the leading Cycle to Work providers including but not limited to Cyclescheme, Halfords Cycle2Work, Green Commute Initiative, Cycle Solutions, MyBenefits and Vivup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 4 out of 5 stars

Still waiting not yet received item to…

Helpful staff postage took a while but was resolved would use again

December 7, 2022
Highland Bikes logo

Reply from Highland Bikes

Whilst we appreciate you taking the time to leave us a review, it seems that you are reviewing us based solely on the delayed delivery which as we have subsequently discussed, was due the recent Royal Mail strikes. As we are sure you understand, this is not within our control and whilst we appreciate your frustration with the delay, we can assure you that it is equally frustrating for us as we work hard to offer customers a quick and efficient mail order experience, only to be let down by the delivery company.

The item you ordered, which you received on the day of your review, was in stock as advertised. You chose from one of a large selection of payment options offered on our secure website including PayPal, ApplePay and Klarna, and your item was dispatched within 24 hours of ordering therefore, I would invite you to reflect and amend your 1 star review and take these factors into account.

Reviews are meant to a helpful insight for people considering using the services of a business, and this review is not really helpful to anyone.

Rated 5 out of 5 stars

I just got my Highland Bicycle today!

I just got my Highland Bicycle today! I assembled it (It was partly assembled) and then took it for a test ride! I haven't really gone through all the gears and I need to make some adjustments on the disc brakes, but it seems to be a pretty sound bike! I like it! It rides smooth and looks nice too! I originally ordered the Large Size Bicycle and realized it was too tall so I returned it and ordered the Medium size! I am 5'10" so I am about average height! I would suggest Highland Bicycles to anyone! I live in Seattle so this Bicycle is going to be a lot of fun riding on the street! I did get a street bike not a mountain bike so the tires are thin and road worthy! I am a bit overweight so I needed something to give me good exercise! I literally road only a couple of blocks testing it out and I was really winded (out of breath) and my heart was pounding! I have been wanting to exercise more and I figured a Bicycle is the way to go! I grew up riding Bicycles and Building them and Re-Building them and doing general maintenance on them! Mostly I spent a lot of time destroying Bicycles on jumps and skidding and even some crashing!

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great bike shop

The boys are great and very knowledgeable when I'm stuck for bike parts, been going there for years now and are always friendly and helpful when I stop in.

October 4, 2022
Rated 5 out of 5 stars

Brilliant service

After a problem snapping my front disc brake cable I phoned the Inverness store and spoke to Owen. He said the repair could be done on Wednesday as we were passing through. This was done, as promised, in 50 minutes. ABSOLUTELY BRILLIANT and saved our cycling holiday. Many, many thanks.
Chris Parker

September 7, 2022
Unprompted review

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