The Nanga x HS Jacket I ordered was wrongly advertised as 760FP down but on the Jacket itself was a print on the arm that said 650FP... Also they advertised the Jacket as waterproof, which I'm quite c... See more
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The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... See more
Company replied
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... See more
Company replied
I think it's one of the best purchases I've ever made. Only they had the sneakers I was desperately looking for my wife, the New Balance u9060mac, which being released in 2022 were unobtainable in it... See more
Company replied
Company details
Written by the company
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Contact info
Genthiner Str. 32-34, 10785, Berlin, Germany
- shop@highsnobiety.com
- www.highsnobiety.com
4.0
Great
234 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a good experience
Not a good experience. Woke up at 4am here in the US to buy a limited Levi release when they launched. Transacton went fine, placed a couple of orders, all marked as shipped. Then immediatly after indicated that they had not counted stock right and they were cancelling the orders. How do you get to the point of shipping, make a label then cancel an order? And how to you not have stock correct for a limited item. Do better Crap company avoid.
February 16, 2023
Unprompted review
Reply from Highsnobiety
Hi Chris!
Thank you for your feedback!
Certain drops and releases are extremely popular worldwide. A frequent occurrence can be: a few people placing the item in their basket at the same time and proceeding with the payment; in some instances, people are able to check out faster than others leaving the stock allocated to them, and the others left with the impression of a successful checkout but in the end, the stock levels aren’t there to fulfill the other orders.
These are certainly edge cases and we’re actively working on ways to limit this discrepancy in the future!
We are very sorry that you did not get your desired Levis!
Avoid it like plague
First of all the size guide for the J.M. Weston loafer was confusing. Size guide saying EU40=US7=UK6. I order this size and when they arrived, the sizing on the shoe box was EU40 but it's UK7 (actually it's J.M. Weston 7D, which is two size larger than EU40). The return process was nothing but challenging, Fedex do not accept online/drop off from anyone without a Fedex account, have to contact Highsnobiety to arrange a pick up remotely. It took me nearly 20 emails and a few days just to sort the return process correctly. The return shipment was received by Highsnobiety 9AM Jan 22, 2023. Till this day, nothing was heard from Highsnobiety whether they have received the item or not. Under my account there was not a single word mentioned the return at all.
December 29, 2022
Unprompted review
Reply from Highsnobiety
Hi Chiu Chi Yuen!
Thank you for your feedback!
We are very sorry to hear that you have received an incorrect size of your shoes. Our customer service will be more than happy to look into the issue for you. Please contact shop@highsnobiety.com We reply to all Customer Service Queries within 24-48h.
In terms of returns - currently, we are receiving a higher-than-usual volume, therefore it might take 7-10 working days for your return to be registered and refunded. Once your return will be registered, you will receive an automated email.
If it has been longer than that, please let our Customer Service Team know!
We appreciate your trust and understanding.
Don’t purchase here especially if you…
Don’t purchase here especially if you are unsure of your size. £36.17 was deducted from my returned shirt as tax? Returns shipping for a shirt isnt £36.17 and returned goods don’t have import tax so their returns system is an actual scam.
They are the only online store who does this, better shop at Mr Porter, Matches etc and not a store that pretends to be friendly but couldn’t care less about their customers over their profit - rubbish I’m never coming back
January 25, 2023
Unprompted review
Reply from Highsnobiety
Hi Joe!
Thank you for your feedback!
We honor 14 days of free returns and the tax paid when placing the order is also refunded upon returning the item.
We are very sorry for any potential confusion!
If that was not the case for you, please contact shop@highsnobiety.com to investigate this issue.
Terrible Advertisement
Terrible Advertisement! Would not buy there ever.
December 11, 2022
Unprompted review
Reply from Highsnobiety
Hi Moritz!
Thank you for your feedback!
We are very sorry to hear that you are not satisfied with our shop. We would love to hear more about it so do not hesitate to reach out to shop@highsnobiety.com
We are actively looking for ways to improve to provide the best experience for our customers.
Package was delayed and I was not able…
Package was delayed but I got it!
December 7, 2022
Unprompted review
Reply from Highsnobiety
Hi Christian!
Thank you for your feedback!
Oftentimes, especially before Christmas, there are a lot of delays by our courier partners, caused by increased demand.
Nevertheless, we are really happy that you received your parcel and that you were happy with your purchase!
Reply from Highsnobiety
Hi Harry!
Thank you for your message!
We are really sorry to hear that you were not able to reach us! Please note, that all Customer messages are being replied to within 24-48 hours of receiving them. If you have not heard from us, this means that we did not receive your message!
Please note, that if you reply to one of our automated messages, your message will not reach us.
Please try to email shop@highsnobiety.com and the team will investigate this matter for you. Should you not hear us, if you are comfortable, please leave your e-mail address so we can reach out to you!
Bought shoes there
Bought shoes there. Shipping was free. Due to their choice of shipping through Fedex I had to pay a few Euro tax and on top of the a service fee of 22 Euro AND another service fee of 15,55 Euro. So I ended up with a 15% increase of price. Asked Highsnobiety to reimburse these costs. They only replied after the 3rd reminder. Their reply was simply that I have to pay that. And they added a smiley behind the sentence. Seems they couldn't care less. Won't buy there again.
August 11, 2022
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for your feedback!
Please note, that certain countries are marked as DDU - Delivered Duties Unpaid. This means, that all the custom fees have to be paid by the recipient.
You can find more information about this on our website. Should you have any doubts or questions, you can always reach out to shop@highsnobiety.com and the team will be more than happy to explain the process.
Really bad customer experience
Really bad customer experience, the company is not able to fulfil orders on time and does not follow up with customers unless prompted. i am still waiting for my product more than 15 days after i paid and placed the order, and even paid for shipping.
October 16, 2020
Unprompted review
Reply from Highsnobiety
Hi,
Thank you for the time to write a review.
I've checked our system and can confirm that your problem has reached a successful resolution.
It's clear that your experience did not meet the high standards we aim to uphold, and for that, we sincerely apologize. Your feedback is important to us, and we are committed to learning from this experience to improve our services.
If you have any further concerns or feedback, please don't hesitate to reach out. We're here to assist you in any way we can.
Your HS Team
The two bad reviews here do not make…
The two bad reviews here do not make any sense and I would recommend ignoring them...
December 23, 2019
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any feedback to share, please don't hesitate to reach out.
Your HS Team
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