HiQ Tyres & Autocare - Horley Reviews 

215
TrustScore 5 out of 5

4.8

70 Brighton Road, RH6 7JQ Horley, Surrey, GB


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Rated 5 out of 5 stars

First time at HiQ, and an excellent service, very quick and good price on 4 new quality tyres, 2 fitted Friday and 2 fitted following Monday, thanks to friendly staff, Lee, Brian and other young man... See more

Company replied

Rated 4 out of 5 stars

Efficient online booking for next day fitting and wheel alignment of all 4 tyres. Rang and checked tyres had arrived and all ok to go ahead next morning. Was even told I could drop vehicle off earl... See more

Company replied

Rated 5 out of 5 stars

Top service. I unexpectedly received a courtesy phone call early in the morning to advise me that the delivery of the ordered tyres was going to be delayed, and that they would call me immediately whe... See more

Company replied

Rated 5 out of 5 stars

Always use these guys for tyres now, easy to book in, great communication, friendly staff. Used HiQ for a repair on my exhaust a while back too, Under short notice, but they were happy to get me in an... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Horley

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 70 Brighton Road, RH6 7JQ, Horley, Surrey, United Kingdom

  • 01293 772382

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

2,499 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Quick, easy, good quality looking tyre and inexpensive.
No leaks on a 22 year old alloy wheel...good job!

April 23, 2024
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for your fab review Kevin! We really appreciate it.

Rated 5 out of 5 stars

Prompt and fast service

Prompt and fast service. Sam and Bryan did a great job fitting the 4 Bridgestone tyres to my Quashqui. Competitive pricing.

April 22, 2024
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Reply from HiQ Tyres & Autocare - Horley

Thank you for your kind review Stephen! Customer service is extremely important to us.

Rated 5 out of 5 stars

Easy to book in online

Easy to book in online, great communication from start to finish. Very pleased!

April 11, 2024
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Reply from HiQ Tyres & Autocare - Horley

Thank you for leaving us a fab review Beckie!

Rated 5 out of 5 stars

Great service at a great price!!

Great service at a great price. Brian is an asset to the company. Will definitely come back again!!

March 8, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us an excellent review! We will be glad to help again :)

Rated 5 out of 5 stars

Always use HiQ, would recommend.

Always use these guys for tyres now, easy to book in, great communication, friendly staff. Used HiQ for a repair on my exhaust a while back too, Under short notice, but they were happy to get me in and sort it. Would definitely recommend

February 28, 2024
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Reply from HiQ Tyres & Autocare - Horley

Hi James,
Thank you for taking the time to leave our team such a brilliant review. We pride ourselves on providing an exceptional level of customer service and we will be delighted to help with anything your vehicle may need in the future.
Kind regards,
HiQ Team

Rated 5 out of 5 stars

Good old fashion service.

My appointment was at 11am. Turned up at 10:55 am and see straight away by Sam. Tyres fitted and done by 11:30. Good quality service as always by the team at Horley. Booking on line was very easy.

February 13, 2024
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us such an excellent review Sally! We really appreciate it :)

Rated 5 out of 5 stars

The service received was second to…

The service received was second to none, my requirements where met and the service was quick. the guys are really friendly.. definitely recommend.

February 7, 2024
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Reply from HiQ Tyres & Autocare - Horley

We are extremely grateful for your kind words of recommendation Mark, thank you!

Rated 5 out of 5 stars

Always a good experience

I made a mistake when ordering the tyres and ordered twice which they sorted out with no issues. this makes 13 tyres that I have bought from HiQ Horley in the last 2 years over 6 occasions and each time they have been very efficient with no issues all at a good price.

January 30, 2024
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Reply from HiQ Tyres & Autocare - Horley

Robert, thank you for taking the time to leave us a review! We really appreciate it.

Rated 5 out of 5 stars

Quality service

Quality service. Tyres and time slot booked on line. Price given fully fitted. On arrival staff polite courteous and professional. Very pleased with whole experience

January 18, 2024
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Reply from HiQ Tyres & Autocare - Horley

We really appreciate you taking the time to leave us such a kind review Brian - thank you!

Rated 5 out of 5 stars

The best in the business

The best in the business, my car failed it’s MOT HiQ we’re so quick and efficient they got the parts in within the same day and fixed it the next and it was back with me in 48 hours!
So pleased, can’t thank them enough.

January 16, 2024
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Lauren,
Thank you for taking the time to leave us such a great review. We will always be delighted to help with anything your vehicle may need :)

Rated 5 out of 5 stars

Excellent and speedy service

Excellent and speedy service. They were able to get the exact tyre I wanted in less than 24 hours. I was able to choose a time to suit me for the fitting, which they completed, along with the wheel alignment, in half an hour. Very pleased.

November 29, 2023
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Reply from HiQ Tyres & Autocare - Horley

We really appreciate you taking the time to leave our team such a great review Lisa. Thank you!

Rated 5 out of 5 stars

Service and price

Had to get all 4 tires replaced on my Kia got a good price, service was fast and they rang when the job was complete Thanks Dan and Aidan

October 18, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us a fantastic review! We really appreciate it.

Rated 4 out of 5 stars

Very pleased with the service

Very pleased with the service, done in 30 minutes. Nice and efficient staff.

November 14, 2023
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Reply from HiQ Tyres & Autocare - Horley

Hi Pauline,
Thank you for taking the time to leave us a review. We always aim to provide a 5* service but we noticed you only left us 4* on this occasion. Is there something we could have done better?
Please let us know by emailing us at hiqcustomerservice@gmail.com
Kind regards, HiQ Team

Rated 5 out of 5 stars

Satisfied customer

Very polite and helpful, Didn't have to wait too long even without booking a time slot.

November 10, 2023
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us a great review Pete!

Rated 5 out of 5 stars

A good all round experience.

The HIQ website was easy to use regarding selecting the best tyre for our car and the staff fitting the tyre were polite, efficient and friendly. A good experience all round.

November 2, 2023
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Reply from HiQ Tyres & Autocare - Horley

Thank you for your excellent review John! We will always be glad to help.

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