HiQ Tyres & Autocare - Horley Reviews 

215
TrustScore 5 out of 5

4.8

70 Brighton Road, RH6 7JQ Horley, Surrey, GB


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Rated 5 out of 5 stars

First time at HiQ, and an excellent service, very quick and good price on 4 new quality tyres, 2 fitted Friday and 2 fitted following Monday, thanks to friendly staff, Lee, Brian and other young man... See more

Company replied

Rated 4 out of 5 stars

Efficient online booking for next day fitting and wheel alignment of all 4 tyres. Rang and checked tyres had arrived and all ok to go ahead next morning. Was even told I could drop vehicle off earl... See more

Company replied

Rated 5 out of 5 stars

Top service. I unexpectedly received a courtesy phone call early in the morning to advise me that the delivery of the ordered tyres was going to be delayed, and that they would call me immediately whe... See more

Company replied

Rated 5 out of 5 stars

Always use these guys for tyres now, easy to book in, great communication, friendly staff. Used HiQ for a repair on my exhaust a while back too, Under short notice, but they were happy to get me in an... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Horley

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 70 Brighton Road, RH6 7JQ, Horley, Surrey, United Kingdom

  • 01293 772382

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

2,499 reviews in the last 12 months

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Rated 5 out of 5 stars

It was the first time i visited HIQ and…

It was the first time i visited HIQ and the service was second to none. Would highly recommend!!
Dan was very helpful and made the whole experience
stress free !!

October 5, 2023
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for your brilliant review Paul! We really appreciate it.

Rated 5 out of 5 stars

New Toyo's

I booked online and when I turned up at the depot, I was dealt with right away, two tyres fitted and at a good price. I always try to shop locally as small traders need support and the price I paid was very competitive.

September 26, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave our team a great review Tony! We really appreciate it and will always be glad to help.

Rated 5 out of 5 stars

Absolutely amazing service from HiQ in…

Absolutely amazing service from HiQ in Horley this morning. Got in the car to start my commute and discovered a problem with my tyre that needed resolving to be able to drive down the motorway. I showed up to the garage and explained the issue and upon finding out I needed to get to work in Burgess Hill, they kindly fitted my car in immediately. I even managed to make it to work in time and it was a great price. Thank you guys so much!

September 12, 2023
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you very much Alice for the lovely review, extremely happy we were able to help you on your way!

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Very professional service with puncture repaired by the mechanic Brian. I will happily recommend to everyone.

July 25, 2023
Unprompted review
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Reply from HiQ Tyres & Autocare - Horley

Thank you Stephen, means a lot to the team!

Rated 5 out of 5 stars

Great workmanship

Great workmanship! tyres live up to my expectations.

July 18, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for the fab review!

Rated 5 out of 5 stars

Friendly

Friendly, efficient and professional. I thought I had a slow puncture, but they checked and corrected the tire pressure for free. I was so worried I was going to have to buy new tires, but their explanation of what the problem was and their honesty was greatly appreciated. Thank you 😊

July 18, 2023
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for leaving such a lovely review for the team Claudia, happy we were able to help!

Rated 5 out of 5 stars

Excellent service.

Ordered online for tyre to be delivered to my local store. Arrived as promised, booked appointment, turned up and the tyre was fitted immediately. Excellent service, very friendly and helpful staff.

June 30, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you very much Diane for the brilliant review!

Rated 5 out of 5 stars

Ordered tyres online

Ordered tyres online, turned up as appointed and they were fitted within half an hour.

All good

June 9, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for the great review Michael!

Rated 5 out of 5 stars

Very good customer service- packed the…

Very good customer service- packed the space saver wheel away including working out the precise height of the Jack for it to go back in its housing! Well done!

June 8, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for the great review Howard!

Rated 5 out of 5 stars

Excellent service of Luke

I have used this garage for years and every time I go, they are polite, very helpful and very professional
I popped in to get tyre pressure and tyre tread checked
Luke served me, he ordered me tyres they they don’t normally stock, he managed to find some and put a fast track on for delivery yay
So highly recommended them

June 1, 2023
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you so much Adele for leaving such a lovely review, always happy to help!

Rated 5 out of 5 stars

My wife took her car in for a new tyre…

My wife took her car in for a new tyre and said the Horley team provided a very friendly and professional tyre fitting service. Too many tyre outlets are intimidating and patronising to customers who have little knowledge about tyres. not so with this team. Excellent. (I have used HiQ Horley several times and they always deliver consistently great service).

May 21, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you so much for taking the time to leave such a great review Simon! We'll always be happy to help, glad to hear both you and your wife were happy with the service!

Rated 5 out of 5 stars

Efficiency

The day before the fitting I received an email informing me that the tyres had arrived. The booking was for 08:00 to 12:00. As advised, I telephoned early to see what would be the best time. I was told 11:30. Got there by 11:30 and the job was done by 11:50.

April 26, 2023
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Happy to have you back on the road swiftly Roger, thank you for leaving a great review!

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