HiQ Tyres & Autocare - Horley Reviews 

215
TrustScore 5 out of 5

4.8

70 Brighton Road, RH6 7JQ Horley, Surrey, GB


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Rated 5 out of 5 stars

First time at HiQ, and an excellent service, very quick and good price on 4 new quality tyres, 2 fitted Friday and 2 fitted following Monday, thanks to friendly staff, Lee, Brian and other young man... See more

Company replied

Rated 4 out of 5 stars

Efficient online booking for next day fitting and wheel alignment of all 4 tyres. Rang and checked tyres had arrived and all ok to go ahead next morning. Was even told I could drop vehicle off earl... See more

Company replied

Rated 5 out of 5 stars

Top service. I unexpectedly received a courtesy phone call early in the morning to advise me that the delivery of the ordered tyres was going to be delayed, and that they would call me immediately whe... See more

Company replied

Rated 5 out of 5 stars

Always use these guys for tyres now, easy to book in, great communication, friendly staff. Used HiQ for a repair on my exhaust a while back too, Under short notice, but they were happy to get me in an... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Horley

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 70 Brighton Road, RH6 7JQ, Horley, Surrey, United Kingdom

  • 01293 772382

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

2,522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Staff are polite & very professional & tyres replaced at a very competitive price.
Would highly recommend

October 11, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thanks for taking the time to leave a review!

Rated 5 out of 5 stars

Great price excellent service

Great price excellent service, tuck my car for new tyres and wheel alignment, didn't wate long at all for the job to be done very happy, would highly recommend.

October 3, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thanks Kevin! Glad we were able to help!

Rated 5 out of 5 stars

Great service as always - Thanks

As much as I like visiting HiQ in Horley, I hope for the sake of my pocket I don’t need to see you again any time soon! In the last few months I have needed 3 tyres on one car, 2 on another, and yesterday put 4 on my son’s car. Great service as always and competitive prices on each occasion. Online ordering system has made tyre selection easy and the tyres have always arrived next day for fitting. Thanks guys, you’re doing a good job.

September 2, 2022
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Reply from HiQ Tyres & Autocare - Horley

We appreciate this kind and lovely review Ray, we love to hear feedback from our customers!

Rated 5 out of 5 stars

Friendly service

Friendly service. Quick turnaround. Great company!

August 4, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

We appreciate your kind review Clare!

Rated 5 out of 5 stars

Efficient service

Efficient service, great value!

July 17, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thank you for your review Mark!

Rated 5 out of 5 stars

Excellent service

Excellent service. Very efficient and polite

July 8, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thank you for your lovely review :)

Rated 5 out of 5 stars

Very friendly and polite good…

Very friendly and polite good competative prices kept to the time arranged for fitting easy to order on line thank you

June 16, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us a fab review Colin! We really appreciate it.

Rated 5 out of 5 stars

Booked appointment on-line for my…

Booked appointment on-line for my chosen tyre. Telephoned to confirm time to suit. Tyre was fitted and spare returned to car storage in less time that it took me to visit the shop over the road. Payment Invoice prepared speedily.

Excellent service . Well done HiQ.

June 16, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us a fantastic review Chris! We really appreciate it.

Rated 5 out of 5 stars

Great all round

Great all round. Easy to book and really quick service.

June 12, 2022
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Reply from HiQ Tyres & Autocare - Horley

Thank you for your review Stephen!

Rated 5 out of 5 stars

Excellent service

Excellent service, as soon as I walked in the door they sprang into action! Two new tyres all fitted and tracking checked in less than half an hour - great price too! Highly recommended.

June 1, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Barry,
Thank you for taking the time to leave us a brilliant review! We really appreciate it and we will always be extremely glad to help.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Just perfect!

Friendly and helpful staff.
Fast efficient service.
Fantastic prices, cheaper than 2 other shops I called for quotes.
Spotlessly clean waiting room with free tea and coffee.
I’ve used this place twice and will definitely use them again.,
Highly recommended.

May 16, 2022
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Gary,
Thank you for taking the time to leave us an excellent review! We really appreciate it and our team will always be extremely glad to help :)
Kind regards, HiQ Team

Rated 4 out of 5 stars

Great service once tyres eventually arrived in branch

4 brand new tyres fitted at HiQ tyres in Horley, the service I received was excellent in person and in the numerous phone calls. I have dropped one star as the tyres were late into the garage so it delayed a weekend away (booked for after 12pm, weren’t available until after 3pm) but the guys kept me up to speed by phone and the service was impeccable once the tyres arrived and they fitted them.

April 19, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Dawn,
Thank you for taking the time to leave us a review. We really appreciate your feedback and apologise for any inconvenience caused.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Very good service - highly recommended

Very good service, as always - Brian was exceptionally helpful and personable as ever!

February 22, 2022
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for taking the time to leave us a fab review!

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