HiQ Tyres & Autocare - Horley Reviews 

215
TrustScore 5 out of 5

4.8

70 Brighton Road, RH6 7JQ Horley, Surrey, GB


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Rated 5 out of 5 stars

First time at HiQ, and an excellent service, very quick and good price on 4 new quality tyres, 2 fitted Friday and 2 fitted following Monday, thanks to friendly staff, Lee, Brian and other young man... See more

Company replied

Rated 4 out of 5 stars

Efficient online booking for next day fitting and wheel alignment of all 4 tyres. Rang and checked tyres had arrived and all ok to go ahead next morning. Was even told I could drop vehicle off earl... See more

Company replied

Rated 5 out of 5 stars

Top service. I unexpectedly received a courtesy phone call early in the morning to advise me that the delivery of the ordered tyres was going to be delayed, and that they would call me immediately whe... See more

Company replied

Rated 5 out of 5 stars

Always use these guys for tyres now, easy to book in, great communication, friendly staff. Used HiQ for a repair on my exhaust a while back too, Under short notice, but they were happy to get me in an... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Horley

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 70 Brighton Road, RH6 7JQ, Horley, Surrey, United Kingdom

  • 01293 772382

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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4.8

All reviews

(215)

2,522 reviews in the last 12 months

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Rated 5 out of 5 stars

#IstandwithLewisHamilton

Booked online, next day time slot.
Turned it around when I arrived, fantastic.
They would give Red Bull a run for their money #F1xed

February 11, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Ian, Thank you for taking the time to leave us a brilliant review! We really appreciate it :) Our team will always be extremely glad to help!
Kind regards, HiQ Team

Rated 5 out of 5 stars

Very helpful service

Very helpful service. I always use HIQ Horley when I can.

February 10, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for your fab review!

Rated 5 out of 5 stars

Very HiQ

An outstanding experience. The website is so simple to use and provides all the necessary information from just the car's registration number. I chose the tyres I needed, booked a time and that was that.
The staff were seasoned fitters and very polite. A quick and professional turn around and I was on my way. They're also cheaper than Black Circles (at least for my tyres) and I like supporting a local business.
Thoroughly recommended.

February 10, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Neil,
Thank you for taking the time to leave us a fantastic review! We really appreciate it :)
Kind regards, HiQ Team

Rated 5 out of 5 stars

Great service

Great service from the guys, very friendly, helpful and professional, my car was ready in 20 minutes, couldn’t fault them in any way and it was nice to see happy workers, I will be using them again.

February 8, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Emma,
Thank you for taking the time to leave us a fantastic review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Helpful and great service

From telephone enquiry to popping along for quick consultation; friendly, helpful and great service. Eventually, after checking out a few other local places and prices, I decided on using HiQ Horley and booked tyres/appointment on line. I received a call and we confirmed time of required appointment. Turned up at appointed time, tyres fitted and couldn't fault their helpfulness or service. Would definitely use again.

February 1, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Gert,
Thank you for taking the time to leave us a wonderful review! We really appreciate it :)
Kind regards, HiQ Team

Rated 5 out of 5 stars

Excellent service

Ordered tyres online. Booked fitting appointment. HiQ called to confirm. Fitted next day
Great service.

January 15, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Sally,
Thank you for taking the time to leave us a fantastic review! We really appreciate it and we will always be extremely glad to help.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Very helpful and polite and friendly…

Very helpful and polite and friendly staff. Careful with their work, easy to communicate with. They listened to my concerns and were very considerate. I will be using them again.

January 14, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Tony,
Thank you for taking the time to leave us a fantastic review! We really appreciate it and we will always be extremely glad to help.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Speedy turnaround when arrived and…

Speedy turnaround when arrived and managed to get in earlier than my online appointment stated.

January 7, 2022
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Simon,
Thank you for taking the time to leave us a fab review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Friendly service

Friendly service and quick tyre replacement

December 5, 2021
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for your kind review Annie!

Rated 5 out of 5 stars

Always a helpful team

Always a helpful team, knowledgeable trustworthy and competitive

November 30, 2021
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for your excellent review Mr Boxall!

Rated 1 out of 5 stars

Absolute rubbish service

Absolute rubbish service
They lost my locking nut .
They didn’t tell me , then
Said it was worn out then put another nut the boot .

November 25, 2021
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Frank,
Customer service is extremely important to us here at HiQ. Please provide us with your contact number, registration number and the time of day you visited us and we will investigate this matter further. Please email us at hiqcustomerservice@gmail.com
Kind regards, HiQ Team

Rated 5 out of 5 stars

Excellent service

Excellent service , will use again
Liam was very polite and helpful

November 24, 2021
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Thank you for leaving us an excellent review Karen! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Great service

Tyre was not delivered yet, the two guys had a tyre in stock and had me on my way in under 15 mins for the same price as the online order. Great service.

November 14, 2021
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Stuart,
Thank you for taking the time to leave us a great review! We really appreciate it.
Kind regards, HiQ Team

Rated 5 out of 5 stars

Excellent service

Excellent service, from booking to having fitted, top guys i will be using again

October 19, 2021
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi Daniel,
Thank you for taking the time to leave us a great review!
Kind regards, HiQ Team

Rated 1 out of 5 stars

Don't trust the "confirmed" fitting date.

I placed an online order for tyres which were to be fitted at my local depot.
I chose a date for fitment (Thursday 14th Oct between 12pm and 5pm) but when I turned up at the branch, I was informed that the tyres were not there and the earliest they would be would be the following morning.

If this was the case, why was I able to choose a fitment date before this? and why wasn't I informed that the tyres had not arrived on the due date so that I wouldn't have needed to take time off work to make a wasted journey?

October 14, 2021
Unprompted review
HiQ Tyres & Autocare - Horley logo

Reply from HiQ Tyres & Autocare - Horley

Hi David,
Customer service is extremely important to us and we highly value your feedback. If you would like to share details surrounding your visit ( Name, Date, Location, Vehicle Reg and preferred method of contact) we will be happy to investigate this matter further. Please email us at hiqcustomerservice@gmail.com
Kind regards,
HiQ Team

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