HiQ Tyres & Autocare - Whiteley Reviews 

137
TrustScore 4.5 out of 5

4.5

Unit 4 Fulcrum 1, Solent Way, Whiteley, PO15 7FE Fareham, GB


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Rated 5 out of 5 stars

Easy booking process online, great contact for when tyre has arrived and booking in. Lovely staff. Slight hiccup on 2 tyres ordered for the front against what fitted (load rating but otherwise exact... See more

Company replied

Rated 5 out of 5 stars

HiQ Tyres & autocare whiteley were nothing but fantastic today. Customer service was brilliant from the front desk to the engineer who found a problem that was really hard to find. Replacement... See more

Company replied

Rated 5 out of 5 stars

Due to a slow puncture and MOT advisory, I needed to replace two front tyres. I used the online booking service which was easy to navigate and to use, and a slot was provided for the following... See more

Company replied

Rated 5 out of 5 stars

Nothing too much trouble for HIQ tyres In Whiteley. Lovely helpful lady on the front desk. Unable to repair my cracked wheel, however, recommended Mercury welding and between HIQ and Steve from mercu... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Whiteley

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Unit 4 Fulcrum 1, Solent Way, Whiteley, PO15 7FE, Fareham, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

137 reviews

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4.5

All reviews

(137)

2,494 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were helpful and friendly and…

The staff were helpful and friendly and the whole process was straight forward although it took a little longer than I expected. Just used the time to visit the shops in Whiteley!

November 18, 2024
HiQ Tyres & Autocare - Whiteley logo

Reply from HiQ Tyres & Autocare - Whiteley

Thank you for taking the time to leave us a lovely review, Andrew. We really appreciate it :)

Rated 5 out of 5 stars

Having newly moved to the area and…

Having newly moved to the area and looking to find a local garage, these guys have been nothing but exceptional, timings, service, polite…can not find a single fault. Very impressed

October 29, 2024
HiQ Tyres & Autocare - Whiteley logo

Reply from HiQ Tyres & Autocare - Whiteley

Welcome to the area, Nathan! We are so delighted to hear we are now your go to local garage!

Rated 1 out of 5 stars

My partner was charged £200 to have her…

My partner was charged £200 to have her car serviced by this abysmal company, the service light came on in her car a week later. Shes taken the car to Halfords today a member of staff called Adam gave the car a once over saying the coolant is low and hasn't been filled up the oil cap is loose and her car is leaking oil and her tyres are abit flat. My partner uses the car on a daily basis for school runs and this company is aware of that. Absolute joke of a company and will never use again. Adam at Halfords what a legend.

September 1, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Hi Christian,

We have spoken to our Whiteley Centre, and they cannot find any record of a booking. This maybe a result of the booking being made in your partners name. Would you please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your partner's full name, contact information, registration details and any other details about their visit.
We will then be able to investigate this matter further, immediately.

Kind regards,
HiQ Team

Rated 5 out of 5 stars

Great price

Great price, easy to book, efficiently fitted, friendly staff.

October 16, 2024
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Reply from HiQ Tyres & Autocare - Whiteley

Thank you for leaving this great review of the service you had with us!

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff! Always have a smile on their faces! Nice environment.

September 16, 2024
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Reply from HiQ Tyres & Autocare - Whiteley

Thank you for leaving our team such a great review, Paul!

Rated 5 out of 5 stars

Highly Recommend Whiteley Branch

Visited Whiteley what a great company so helpful, friendly and efficient from the telephone call with Mark to the visit. They helped me out of a spot when I got let down by another company. They are not pushy and don't try and sell you tyres that aren't required. We will certainly be using them in future for tyres and will look at their servicing & MOT side too. I cannot recommend them enough.

September 14, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Hi Kathy,
Customer service is extremely important to us here at HiQ. Thank you for taking the time to leave our team such a lovely review. We will be delighted to help with anything your vehicle may need in the future.
Kind regards, HiQ Team

Rated 5 out of 5 stars

HiQ Tyres & autocare whiteley were…

HiQ Tyres & autocare whiteley were nothing but fantastic today. Customer service was brilliant from the front desk to the engineer who found a problem that was really hard to find. Replacement tyres ordered and fitted all in the same day.

Refreshing to visit a place that offered such a great customer Experience.

Thank you all.

James

September 13, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Wow! Thank you for taking the time to leave us such an amazing review, James. Customer service is extremely important to us here at HiQ. We will be delighted to help with anything your vehicle may need in the future!

Rated 5 out of 5 stars

New tyres

No fuss, no trouble. Ordered online, dropped off car, paid bill and collected.

September 9, 2024
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Reply from HiQ Tyres & Autocare - Whiteley

Thank you for leaving us a great review!

Rated 5 out of 5 stars

HiQ Tyres and Autocare were excellent!

Mark and his experienced team at HiQ Tyres and Autocare Whiteley were extremely helpful when I had a problem with my Kia Sorento.
They kept me informed during all the stages in diagnosing what was wrong with my car.
I would recommend them very highly indeed.

August 15, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

We really appreciate your kind review and words of recommendation, Mark! We were glad to help you out!

Rated 1 out of 5 stars

don't recommend - not transparent

Despite the good reviews I can see, I haven't had a good experience at all! There is no transparency with what needs to be done and prices.
I had a problem with my air conditioning system. First time I left my car with them, I was told the rad had a hole and needed replacing. I agreed to get it done and brought my car in for a second appointment.
This time, I receive a call saying that the problem wasn't solved and that I needed to get the high pressure pipe - because they broke it while chaning the rad. Because they broke it they would cover the labour and I would just need to buy the part, but they weren't able to give me a price then and would let me know.
3 to 4 weeks later I had to call them because nothing was coming from them. They gave me a price of nearly £500 for just the part, and refusing to give me an actual written quote and description for what I needed. The part I am guessing I need it's going for max £180 online - how can they charge me £500?

NOT VERY HONEST AT ALL! DON'T RECOMMEND unless you just need to change a tyre!

July 15, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Hi there,

Thank you for your feedback. The team at HiQ Whiteley claim they have tried calling you on 3 separate occasions to discuss this matter further but have been unable to reach you. The team apologise that you feel the service you received in the Whiteley branch wasn't what you were hoping for but they firmly believe they did their best to help you on this occasion. Below the team have provided a little more context to the situation below.

They state that you visited in July and explained to you that the radiator had a hole in it and the connected pipe was very badly corroded (this wasn't an accident that happened in centre). You were advised by Mark that it was highly likely the pipe would need replacing too as it was so badly corroded, and that this was a part was only able to be sourced from the 'main dealer'. You expressed to the team that finances were tight, so to just try the radiator first to see if it resolved things. This repair worked for a time but eventually the hose gave way. The team did reduce the original job price to go some way to help you out but there is a substantial amount of labour involved and the whole front end of your car needed to be removed to fit the radiator.
You returned a few weeks later as the pipe needed replacing. As mentioned this had to come from the main dealer, but was currently out of stock with no ETA. Mark told you we would call as soon as the part was available. The team then called when the part became available and gave you the price. The reason the pipe may appear expensive is that they cannot purchase just a section of the pipe, and the complete pipe had to be replaced. However, as a gesture of good will, they offered to fit the part for you with no labour cost and you would simply pay the cost price of the part supplied. The team hoped you would take this gesture in the manner intended.
You then called Mark again the following day to say you had seen the part on Ebay for £180 and he explained our mechanics are unable to fit second hand parts as our company have no idea where they're from or be able to offer any form of guarantee. This is company policy to protect our reputation and our customers safety.

As you can hopefully see, the team at HiQ Whiteley did try and help you where best they could.

Kind regards,
HiQ Team

Rated 5 out of 5 stars

Halfway to holiday - helped back on the road!

This is not a company that I had heard of 12 hours ago, however they are now one that I want to wholeheartly support. I found myself halfway to my holiday destination and my car was overheating. With the help of those more knowledge than myself, I knew the probem - I just could not access it to fix it. This company found the time, and gave the expertise to fix the problem which has allowed us to get to where we wanted to be. I am so grateful. They were so kind, and quick. They listened to what our problem was and got us back on the road. This is the kind of company I want to support, and hope to be able to figure out a service or tyre replacement that might make sense so far away from home. This really is the kind of company I wish to support. Thank you so much for your help yesterday, I really do appreciate it!

August 12, 2024
Unprompted review
HiQ Tyres & Autocare - Whiteley logo

Reply from HiQ Tyres & Autocare - Whiteley

Thank you for taking the time to leave us such a fantastic review Lisa! We would be glad to assist you with any future work your vehicle may need :)

Rated 5 out of 5 stars

Friendly, helpful, efficient!

My car broke down in Solent Hotel in whiteley, phoned this garage after googling and saw they were just up the road. Spoke with Mark who was very reassuring - was unable to get my car started myself so 2 of the mechanics came out to my car and managed to get it going. They took it back to the garage and priced it up very promptly. Managed to sort me a new starting motor the same day, mark was very helpful and friendly during all phone calls and kept me updated. Price was very reasonable and service was excellent. Will definitely use again.

July 26, 2024
Unprompted review
HiQ Tyres & Autocare - Whiteley logo

Reply from HiQ Tyres & Autocare - Whiteley

Hi there Fay, thank you for your kind words about the service you received with our team. We hope to see you again soon!

Rated 5 out of 5 stars

Great service

Great service today, I came in a spoke to a lovely gentleman called mark. I had a nail in my tire and repaired it quickly.
Thank you!!

July 23, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Thank you for leaving us such a wonderful review, Jade!

Rated 5 out of 5 stars

Fast and friendly service

I popped into HiQ today during my lunch hour on the off chance of getting my tyre looked at as the warning light had come on. They were busy but managed to fit me in and replaced the valve there and then and I was on my way in 20 minutes! I will be recommending HiQ to my colleagues.

July 12, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

We appreciate you visiting us and taking the time to leave us such a fantastic review Laura!

Rated 5 out of 5 stars

All good.

Friendly service.
Competitive price today for 2 x Volvo XC 40 tyres.
Quick service.
Very convenient.
Always use them for my Alfa tyres too.
Thank you!

June 12, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Thank you for taking the time to write us such a kind review Martin! It means a great deal to us :)

Rated 5 out of 5 stars

Always great service

Always great service. Have used HiQ a number of times, they always fit me in, do an excellent job and are reasonably priced. Visited recently with what I thought was a tyre replacement issue and which turned out to be a faulty valve. No charge- even though they'd ordered the tyre. Brilliant service.

May 24, 2024
Unprompted review
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Reply from HiQ Tyres & Autocare - Whiteley

Hi Neil,
Thank you for taking the time to leave our team here at HiQ Whiteley such a fantastic review. We'll be delighted to help with anything your vehicle may need in the future.
Kind regards,
HiQ Team

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