Excellent service from the team at Helston, who went above and beyond to get my brakes and suspension coil fixed on the same day, at short notice, enabling me to safely journey home. They kept me info... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been to Lancaster HiQ a few times now, and every experience has been great. The staff are always kind, efficient, and professional. A special thanks to **Matt**, who was incredibly helpful... See more
Company replied
Brilliant customer service. Called in because the tyre pressure warning light came on and despite using our own tyre pump nothing would erase the warning. They sorted the problem and wouldn't ch... See more
Company replied
We stopped here in an emergency en route from Wales to Scotland for a holiday as our car alerted us that something was off with our car tyre pressure. One of our caps was stuck so we couldn't check o... See more
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Company details
About HiQ Tyres & Autocare
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
2920 Trident Court, Solihull Parkway, B37 7YN, Birmingham, United Kingdom
- www.hiqonline.co.uk
4.8
Excellent
13K reviews
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The customer service given from the guy…
The customer service given from the guy behind the desk was superb, very attentive, polite and engaging. The quality of work carried out was excellent too. Highly recommended.
July 31, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Jay, thank you for the review and recommendation! It's great to hear that you were pleased with the work carried out on your vehicle and that the team were polite and attentive too.
Good customer service.
July 31, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for leaving a review Jacob!
Got to say very helpful and easy to…
Got to say very helpful and easy to deal with and quick very happy will use again
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, thank you for leaving a great review! We look forward to seeing you again.
Changed my view on garages.
I honestly cannot recommend these guys enough.
I had never used them before as my mam found them and asked if they did MOTs. I dropped my car off before work because they are just around the corner from my office and thought I would have an easy day… drop the car off, go to work, pick it up on the way home. Nice and simple. The reception area had a personality and it felt welcoming from the start.
Well… my car had other ideas and failed its MOT.
Stu gave me a call to explain what had failed and give me a quote. I will be completely honest, I had absolutely no idea what he was talking about. It all sounded very car-y, and I only speak basic “petrol goes in, car goes forwards”. So I got my mam to ring him and ask him to explain it to her instead and then she translated it for me! He was more than happy to go through everything again, never made us feel awkward and never once acted like we were questioning it. He was genuinely lovely.
One thing I really appreciated was how honest they were. I think a lot of people get nervous going to garages because you hear horror stories about people being overcharged, especially if they do not know much about cars. I never felt like that for a second. Everything felt fair, straightforward and there was no pressure. Whether you know nothing about cars like me or know exactly what you are talking about, they will look after you.
To make things even better, they managed to get everything fixed the very same day, exactly as I’d hoped.
Then came my own contribution to the chaos. I got dragged into a meeting at work, completely lost track of time and turned up over two hours late to collect my car. I was convinced I would be walking up to locked doors, apologising to my car for abandoning it and booking myself a taxi home.
Instead, Donna had waited for me and honestly could not have been kinder. She was so understanding and never made me feel guilty, despite the fact I probably deserved a gentle telling off!
A huge thank you to Stu, Donna and the whole team. I know exactly where I’ll be taking my car from now on… although hopefully it gives me a few months off before we all meet again!
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Shannon, thank you so much for taking the time to leave such a lovely review of your recent experience at our centre. It's wonderful to hear that you found the team so helpful and that they were able to get your car back on the road the same day. We really appreciate the recommendation too and look forward to seeing you again!
Very helpful
Very helpful. Pleasant and cheerful staff Great service. Did some of the advisory items from MOT on the same day so that I didn't need to book in on another day and kept me updated. Always really helpful and eager to assist.
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Christine, thank you for leaving a lovely review! Customer service is really important to us, so it's great to hear that you had such a positive experience - we look forward to seeing you again.
Fantastic company
Fantastic business and great bunch of guys.
They’ve serviced & repaired my car & van for over 10 years, with excellent customer service
July 28, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi David, thank you for taking the time to leave a great review about the excellent service you've received from our team over the years! We look forward to seeing you again.
Service with care and a smile,
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for leaving a lovely review Colin!
Awesome gents at the Wellingborough…
The gents at the Wellingborough location are always welcoming, friendly, respectful, and thorough with my vehicle. The prices are fair and reasonable. A great group up there, and they don’t waste time.
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, thank you for leaving a great review about our friendly and welcoming team! We looks forward to seeing you again.
Excellent service provided
Excellent service provided, booked in and all jobs sorted, friendly and professional team, would highly recommend
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Claire, thank you for the review and recommendation! It's great to hear that you found the team friendly and professional - we hope to see you again!
Fantastic service and friendly staff
Fantastic service and friendly staff. Used this garage for years now as I can trust they do all they can to keep costs low but standards high. Highly recommend.
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for leaving a great review about the service you receive from our friendly team Ryan! We really appreciate the recommendation and look forward to seeing you again.
Always get great service from these…
Always get great service from these guys
2 tyres fitted and back on the road in 30 minutes
Prices are very competitive
July 27, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Colin, thank you for leaving a review! It's great to hear you consistently receive great service from the team.
Reception were expecting me
Reception were expecting me, no fuss with booking in. New tyres fitted and car collected within an hour. Job well done
July 29, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for leaving a great review Karen!
Fast friendly efficient service from…
Fast friendly efficient service from Colin and staff
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, thank you for taking the time to write a review about the friendly and efficient service you received!
Big thanks to the team for sorting my…
Big thanks to the team for sorting my air conditioning at short notice, they were very accommodating. Will definitely return
July 29, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi there, thank you for leaving a review! We look forward to seeing you again.
I’ve had my car serviced &MOT plus all…
I’ve had my car serviced &MOT plus all glow plug changed I think they did a good job with my Audi A6 the price was decent,good staff and polite
July 30, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Dritan, thank you for leaving a great review about the service you received from our friendly team! We look forward to seeing you again.
Reply from HiQ Tyres & Autocare
Hi Gurudeep, thank you for leaving a great review!
New to the area and spent a couple days…
New to the area and spent a couple days vetting local garages. This one has good reviews so I took my car in, they showed me the issues with the car rather than just telling me so I knew they were being honest. Friendly, polite quick service. Complimentary bottles of water with the heat was highly appreciated. Thanks guys 🤗.
July 29, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Thank you for the lovely review Christina - welcome to the area! We're pleased to hear that you found our team to be both honest and friendly, and look foward to seeing you again.
Friendly service and good advice.
July 29, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi John, thank you for leaving a review about the friendly and informative service you received!
Excellent efficient friendly and…
Excellent efficient friendly and helpful staff at the Redditch branch. Would certainly return and recommend. Thank you
July 29, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Rebecca, thank you for leaving a great review about the efficient and friendly service you received at our Redditch centre! We really appreciate the recommendation and look forward to seeing you again.
Brilliant Visit and very honest
Brilliant Visit and very honest
Went in to have new tyres and air fixed. They pointed out my tyres did not need replacing. I found this very refreshing that the dealer was very honest. Very unusual these days. Had the air con done. Booked in now for Mot and service. Thank you Chelmsford branch very impressed
July 25, 2026
Unprompted review
Reply from HiQ Tyres & Autocare
Hi Graham, thank you for taking the time to leave a great review! We're pleased to hear you were impressed by the honesty of the team and look forward to seeing you again soon for your MOT and service.
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