Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. T... See more
I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, an... See more
Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great ex... See more
Company details
Written by the company
Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.
Contact info
20-22 wenlock road, N1 7gu, London, United Kingdom
- 020 3858 7989
- Info@hiubreakdownandrepairs.com
- www.hiubreakdownandrepairs.com
4.8
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ll book again my HIU service with this company
From booking my HIU service to the service itself, the staff was very professional, helpful and answer all my questions. The service was done by Steve in the timeframe provided. He was approchable and took the time to explain everything I needed to know.
November 3, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you, Monica. We’re pleased you found both our engineer and office team professional, efficient, and helpful. We’ll be here for any future HIU servicing or repairs you need.
Great quality service and shout out to…
Great quality service and shout out to Steve 👊
October 31, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks so much, James. It’s great to hear our service stand out for you. We’ll be sure to pass your feedback on to Steve. Your recommendation is greatly appreciated.
HIU breakdown and repairs is great with…
HIU breakdown and repairs is great with their speedy response. I needed someone to check on my HIU and replace the pump urgently. They managed to send someone over very quickly. Steve was very patient, helpful and answered my questions. Very grateful for the help from Steve and HIU breakdown and repairs!
October 30, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you, Ken. We’re pleased you found both our engineer and office team friendly, efficient, and helpful. Clear explanations and quick solutions are part of our promise to customers. We’ll be here for any future HIU servicing or repairs you need.
Very profesional
Very profesional A very professional engineer resolved the issue promptly.
October 29, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you, Rafal - greatly appreciated!
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you, Douglas. We really appreciate your high recommendation.
Great service
Great service - very courteous, efficient, and knowledgable
October 27, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you Leslie, we really appreciate your kind words. We’re pleased to hear you found the service efficient. We’re always here if you need us again.
Absolutely fantastic service from…
Absolutely fantastic service from Steve! Very knowlegeable and helpful. Cannot thank him enough
October 24, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks Rumana, we’re glad Steve provided knowledgeable and helpful advice. We really appreciate your high recommendation.
Excellent HIU service by Mo
Excellent HIU service from start to finish. The engineer arrived on time, quickly identified the issue, and carried out the service efficiently. My heating and hot water are working perfectly again. Highly recommend for anyone needing reliable HIU maintenance.
October 20, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for sharing your experience. Great to hear Mo resolved the issue so quickly and efficiently. We appreciate your recommendation and look forward to supporting you again whenever needed.
Mo was really lovely and so great
Mo was really lovely and so great, very efficient and skilled!
October 10, 2025
Unprompted review
Great engineer!
Had an amazing engineer called Mo! So thorough and lovely to deal with. Wish there were more like him.
September 19, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you Eduardo, we really appreciate your kind words. We’re pleased to hear you found the service fast and affordable. We’re always here if you need us again.
Excellent service from Mo
Mo was on time, and really helpful, did a thorough service of my HIU and also helped advise me on smart devices that can will work with the HIU (which I’ll definitely be following up with him on). Great service! Thank you Mo
September 30, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you Amy for sharing your experience. We’re delighted Mo was able to provide such a thorough service and helpful advice. We’ll be sure to pass your feedback on to him.
Mo was so helpful on his visit
Mo was so helpful on his visit! There was a small issue with my heatings wires which he fixed quickly. Appreciate the help in time for winter really friendly as well. Thank you!
September 19, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks Casey, we’re glad Mo could get your heating sorted just in time for winter. Your feedback means a lot to us and we’ll make sure Mo sees your lovely comments.
SUPERB SERVICE
Steve visited the property to help investigate an issue with hot water not dispensing and he was very professional.
The issue was satisfactorily resolved and I am incredibly pleased with the service that was provided.
September 5, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you Olu, we’re so pleased Steve could resolve your hot water issue quickly and professionally. We appreciate your recommendation.
Quick fix of my HIU
Steve came in and fixed the HIU problem in just a few mins. These guys are the true experts in HIU like said in they trading name. They know what they are doing. Strongly recommended.
September 2, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks so much for your kind words, J Z. We’re glad Steve could get everything working again so swiftly. It’s always rewarding to hear our expertise makes a difference.
A team with very quick response and…
A team with very quick response and action.
August 29, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks Marco, we’re pleased to hear our team’s quick response made the difference for you. We’re always ready to help when needed.
Very helpful 10/10
Very helpful, sorted out the issue quickly and explained everything clearly. Very thorough and couldn't be more impressed.
August 27, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you Mick, we’re glad we could resolve the issue for you clearly and thoroughly. Your 10/10 feedback is greatly appreciated!
Aaron was very professional and…
Aaron was very professional and communicated well when necessary. Highly recommend him for getting your HIU serviced. He knows what he is doing.
August 27, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you, Claudia. We’re delighted to hear Aaron provided such a professional HIU service and kept you updated throughout. Communication and expertise are key to ensuring your system is running smoothly. We appreciate your recommendation and look forward to supporting you again whenever needed.
Aaron was really knowledgeable and…
Aaron was really knowledgeable and obviously has great experience He was the utmost professional and delivered on everything that needed to be sorted out, highly recommend him for any works that match his skill set
August 22, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thank you for the fantastic feedback, Stuart. We’re proud to have Aaron on our team – his knowledge and professionalism help ensure that HIU repairs and servicing are completed to the highest standard. Your recommendation means a lot to us.
Aaron was extremely lovely and very…
Aaron was extremely lovely and very helpful with explaining how everything works
August 19, 2025
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
Thanks, Lily. We’re so pleased Aaron took the time to explain your HIU system clearly – we always want customers to feel confident and informed. We’ll be here if you need us again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.