HIU BREAKDOWNANDREPAIRS LTD Reviews 246

Aaron was prompt and super helpful and gave us the right solutions

We had a problem with our HIU which the company hired by the landlord that hadn't been solved, in almost two months, by the company hired by the landlord to maintain them. We hired HIU Breakdown and Repairs, which sent an engineer on the same day. The engineer was professional, checked everything, and found the fault. Unfortunately, he could not fix it on the same day, as he needed to order some parts. He came back two days later with the missing parts and finished the job to a high professional standard. He also suggested a temporary fix to have the hot water running while waiting for the repair. Finally, they guarantee the work and the parts for one year. I highly recommend them.

PJ called to let me know that he was on his way which shows that he is customer focus ,very good communicator,Friendly and extremely polite respectful of property. Very clean worker and work focused Took time to answer questions. Im very happy with his visit. I believe that his name is PJ.

Very rude in office team. Engineer mis assessed the broken parts (which were working fine and we have evidence of it) and they over charged.

They were professional and efficient and Levi the technician is fantastic!

Super efficient. Arrived on time, very polite and efficient. V happy, will use again next year

We appointed HBR in October 2025 to manage the HIU maintenance and repairs for Riverdale House, a development of 154 flats. Their service over the first four months has been nothing short of excellent.

They successfully completed full annual maintenance across the entire block, providing clear reports for all residents and efficiently carrying out all necessary remedial works.

The clear "winner" for us has been their turnaround time; they frequently resolve issues on the same day, which has been highly praised by our residents for ensuring minimum disruption. As a manager dealing with them daily, I find their engineers and office team professional and incredibly reliable. I would highly recommend them to any building manager or residents' committee.

We went we HIU after completing RTM on our apartments.

It has the best experience and beyond expectations.

HIU had 154 units to Service.

The identified faults with many repaired the same day.

They interacted with Owners/Tenants/Concierge very well and received positive feedback.

So glad about this partnership and feel positive for the future

I had 2 separate appointments (investigation and repair).
Both engineers were very knowledgeable and kindly answered all the questions I had.
The first engineer was right on time, the second was slightly late but I was made aware of it after having a quick phone call with the company.
I appreciated they made an effort to respect my property and clean as much as possible after the job was done.
Between appointment, I also appreciated the constant communication between appointments to keep me in the loop.
HIU Breakdown Repairs is not the cheapest company but they did a great job!

The customer service was great and the team was able to diagnose and fix the issue right away! Aaron and Joel were very friendly and helpful! Would definitely recommend.

- Prompt arrival within appointment window
- Answered questions clearly and provided reassurance when I needed further information
- Respectful of living space
- Fantastic technical knowledge
- Left with a clear plan moving forward and what the next steps would be

Very helpful and knowledgeable person

I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, and nobody could fix it. HBR sent a couple of engineers who spent 45 minutes and left all the radiators working. They even followed up to check on the service a couple of hours later.
It feels almost impossible to find this kind of professionalism in London anymore.

Great service from PJ. Really friendly and clearly explained what the issue was. Very glad he managed to fix the issue same day

Steve was extremely knowledgable and very pleasant. Nothing was too much trouble. He did a fantastic job and got the heating and hot water working again. I have no hesitation in recommending him.

A really great company, fast efficient and timely even over the Christmas holiday period.

Special thanks to Bertie for his outstanding service!

PJ fixed it! Very grateful to have my heating back. 5* service and I was not overcharged

PJ was fantastic!! Extremely professional and efficient with the work he carried out. Throughly checked my boiler for faults and was able to fix my heating in less than half an hour. Would definitely recommend

Thorough job by knowledgeable member of the team. Thanks so much for a great job!

Punctual, polite, friendly, professional