HIU BREAKDOWNANDREPAIRS LTD Reviews 

253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their exceptional helpfulness and outstanding professionalism, noting that engineers arrive promptly and resolve complex heating and plumbing issues efficiently. People deeply appreciate the clear, patient explanations provided during repairs, ensuring that domestic systems operate smoothly and reliably. Some reviewers were not happy with the service, mentioning specific problems such as rude office personnel, unhelpful communication, and unexpected water leakages following valve replacements. Additionally, a small group of consumers noted instances where secondary follow-up visits or delayed responses were required to fully address ongoing maintenance challenges.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians arrive promptly and complete repairs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... See more

Rated 5 out of 5 stars

I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. T... See more

Rated 5 out of 5 stars

I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, an... See more

Rated 5 out of 5 stars

Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great ex... See more


Company details

  1. Heating Contractor
  2. Heating Equipment Supplier

Written by the company

Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

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4.8

All reviews

(253)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Mo from HIU Breakdown and Repairs was fantastic!

Mo was fantastic. Our heating was on full blast as the thermostat wasn't responding as well as once of the radiators. He replaced the TRV head as well as the Thermostat so swiftly. Mo ensured that the problem will definitely be resolved once he replaced it and even followed up with me a couple of hours later to check if the heating eventually cooled down, which indeed did. Would recommend him 10/10

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Engineer at it's best!

Great communication from the company & an engineer undertaking the repair. Mo has been very professional, clinical in finding the source of the issue while explaining exactly what needs repairing. 5 stars all the way!

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great emergency service.

Discovered a leak on Saturday morning. Called a few companies but HIU breakdown and repairs was the only one who responded. Within an hour they were with us. Leak sorted and system checked. Very professional and would recommend. Thank you Levi and Joe!

November 16, 2024
Unprompted review
Rated 5 out of 5 stars

Mohamed was very professional

Mohamed was very professional. He fixed the problem, explained what he had done, and gave pieces of advice. I highly appreciate and recommend Mohamed and HIU Breakdown and Repairs.

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great work

Mo was fast, courteous and helpful - he managed to identify an issue the flat’s heater had been having for some time which others had missed and was quick to fix it (and explain how it was fixed).

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional

Exceptional.
From the admin to the engineer.
Professional, efficient, polite.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Company is reliable

Company is very reliable. Came to my building I had a couple of tricky issues with my tenants hiu units and he managed to identify the issue and sort it

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great Job!

Great Job!
Mo was fantastic, he did a thorough job and the issue with our hearing has been resolved. He went over and above and also fixed another issue we had with water running through system which had caused us to have a high water bill.
100% would reccomend!

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fast response time

Fast response time, professional service and successful resolution of issue. Mo gave helpful advice for future reference too!

October 1, 2024
Unprompted review

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