Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. T... See more
I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, an... See more
Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great ex... See more
Company details
Written by the company
Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.
Contact info
20-22 wenlock road, N1 7gu, London, United Kingdom
- 020 3858 7989
- Info@hiubreakdownandrepairs.com
- www.hiubreakdownandrepairs.com
4.8
Excellent
253 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Helpful!
Helpful, friendly and fixed the issues we were having very quickly. Gave some helpful advice for a plumbing issue too. Thank you! 🙏
July 22, 2024
Unprompted review
Excellent - thank you Levi!
Levi was super thorough and really helpful. He did a fantastic job and really helped walk me through how to keep an eye on our unit once the repairs were done.
July 19, 2024
Unprompted review
Excellent workmanship from George.
July 10, 2024
Unprompted review
Job well done
June 17, 2024
Unprompted review
They will take your money
They will take your money, send an incompetent person to do the job and they will make excuses of not being able to carry out the work. Robbed me for £150, i then called another company and got it sorted straight away
April 10, 2024
Unprompted review
Reply from HIU BREAKDOWNANDREPAIRS LTD
We have recently been made aware of your negative review regarding your experience with our company, and we would like to address the concerns you raised.
Firstly, we would like to clarify that we take all customer feedback seriously and strive to ensure that our services meet the highest standards of quality and professionalism.
In response to your claims, we would like to present the following facts:
*Inability to Complete Service:* We communicated to you that we were unable to approve a refund as we did attend the site and were only prohibited from carrying out the work through no fault of our own. Our engineer encountered issues with inaccessibility, which prevented them from completing the cylinder and boiler service. We have retained photographs clearly illustrating the inaccessible areas, including the back of the cylinder, the cylinder pipe work, cylinder two ports and the positioning of the electrical consumer unit, which hindered access to the testing points on the boiler.
*Offer of solutions:* We did advise you that the consumer unit would need to be moved or the boiler installed in a new location to ensure the service could be carried out in compliance with gas safe regulations. Additionally, we offered to provide a quote to rectify the issues to pass the service and safety checks, which you declined.
*Safety Compliance:* As a reputable company, we cannot issue a pass certificate for gas safety checks if there are installation issues that pose a risk as per the regulations set by gas safe.
We also cannot issue a pass cylinder certificate if we cannot access the pipe work and controls as per regulation g3 therefore our engineer deemed the installation to be 'at risk,' which necessitates addressing the installation defects. The installation of both the cylinder and boiler would prevent any engineer, regardless of size, from carrying out necessary visual inspections, tests to the standards of the governing bodies. It is crucial to comply with regulations to ensure the safety and integrity of the installations.
We would like to reiterate that our priority is to provide safe and efficient services to our clients. While we understand your disappointment, we stand by our commitment to upholding industry standards and regulations.
Should you have any further questions or concerns, please do not hesitate to contact us directly to discuss them further.
My experience was great
My experience was great, Lewis was fantastic. He took his time to explain the whole process and how it works.
March 19, 2024
Unprompted review
Levi is specialist in HIU…
Levi is specialist in HIU and he resolved the long pending issue in few mins. Awesome job!! Your efforts are much appreciated.
March 13, 2024
Unprompted review
Levi was extremely knowledgeable during…
Levi was extremely knowledgeable during his visit to assess our HIU unit. He explained exactly what the issue was and the expressed his concerns on safety. He also advised the solutions which was extremely informative. Couldn’t have a better engineer to visit us.
March 13, 2024
Unprompted review
Levy was very informative and got to…
Levy was very informative and got to the root of the issue very quickly.
March 13, 2024
Unprompted review
highly recommend this company
I highly recommend this company for any issues with HIUs ! My heating broke down and I have young children in the house, I was so worried we will be without heating and hot water. From start to finish, the service was excellent. A lovely young chap Tanvir arranged for an engineer to visit my property urgently and the engineer fixed the issue.
March 8, 2024
Unprompted review
No Heating Resolved Fast
Our heating failed during a winter spell when it was most needed. HIU Breakdown & Repairs sent an engineer, Levi, the very next morning. Levi resolved the issue quickly & explained what was wrong & how it was resolved. He also gave a great summary of how the HIU works and the main things to check in case of any future issues. Fantastic service, highly recommend.
March 1, 2024
Unprompted review
Levi is very professional and fixed our…
Levi is very professional and fixed our hot water and central heating. Really thankful for him.
February 21, 2024
Unprompted review
Friendly ans professional
Levi was friendly, professional and fixed my issue in no time.
February 16, 2024
Unprompted review
Thanks a lot Levi!
Levi was great! Super helpful and friendly, and he sorted the problem in a matter of minutes. Thanks a lot Levi 🙏🏻
February 16, 2024
Unprompted review
Great customer service from Levi at HIU Breakdown and Repairs
Levi was the engineer to drop by when I had hot water but no hot radiators.
He took the boiler lid off, identified the issue which was a stuck pin and then when he sorted that out the radiators started to get warm again.
Super nice guy, friendly and explained what the issue was and how he resolved it, and any other questions. He also gave me some advice on simple ways on how to maintain the boilers and about having them serviced.
Job took about 10 - 15 mins but was a fantastic customer service and got the job done. Would 100% recommend to my building.
Booking the job was also easy and received calls, texts, and emails to confirm how things were going. Wouldn’t hesitate to use these guys again. Thanks Levi, and thanks the HIU team.
February 14, 2024
Unprompted review
Levi is a legend
Levi is a legend! Managed to sort out a problem we’d be having for a month!!
February 12, 2024
Unprompted review
Great service
February 12, 2024
Unprompted review
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