HIU BREAKDOWNANDREPAIRS LTD Reviews 

253
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable staff for their exceptional helpfulness and outstanding professionalism, noting that engineers arrive promptly and resolve complex heating and plumbing issues efficiently. People deeply appreciate the clear, patient explanations provided during repairs, ensuring that domestic systems operate smoothly and reliably. Some reviewers were not happy with the service, mentioning specific problems such as rude office personnel, unhelpful communication, and unexpected water leakages following valve replacements. Additionally, a small group of consumers noted instances where secondary follow-up visits or delayed responses were required to fully address ongoing maintenance challenges.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, noting that technicians arrive promptly and complete repairs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ozzie was very knowledgeable and happy to explain the processes being carried out / answer questions as he went. Tested various parts of the system around the flat thoroughly. The hot water actually s... See more

Rated 5 out of 5 stars

I received an email and follow up call from Bertie at HIU Breakdown and Repairs earlier today to suggest as the part I was waiting for had arrived they could now carry out the repair to my HIU unit. T... See more

Rated 5 out of 5 stars

I have a HIU and two of the radiators were always cold. I have tried bleeding them and rebalance them, to the best of my knowledge. Furthermore, I tried different plumbing companies and engineers, an... See more

Rated 5 out of 5 stars

Steven Best was our repairs person. He came in and straight away I can see he knew what he was doing. He methodically investigated the water flow problem and fixed it with no fuss whatsoever. Great ex... See more


Company details

  1. Heating Contractor
  2. Heating Equipment Supplier

Written by the company

Hiubreakdownandrepairs LTD have gained a fantastic reputation over the years for providing first-class Heat Interface Unit services and Repairs in London and surrounding areas. Our friendly staff take pride in resolving faults with Heat Interface Units and District Heating smoothly and at a low cost. From Heat Interface Unit installations, Heat Interface Unit repairs or Heat Interface Unit maintenance you can count on us to deliver a service of the highest quality.


Contact info

4.8

Excellent

TrustScore 5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(253)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5***** Levi

Levi, what a nice person, came down fixed my heating in minutes. Test out before leaving made sure both floors radiator are working.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service from Levi

Amazing service from Levi. He was very methodical in his approach, fixed the issue immediately, explained the background to all the pipes etc in an easy way. Super friendly and super efficient/prompt service, so very pleased overall

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Joel was great :)

Joel was great - helped fix my boiler and pipe problems even though it was a tricky one and he had to come over to my apartment twice. Thank you for getting my heating back on!

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

HIU Engineers

After a few bad experiences with a few engineers ,Joel came and found the fault in our unit and made sure we have a warm home and hot water just in time before Christmas thank you very much for your help Joel and Tanvir and the whole team made us very happy . Thank you all !

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I’ve been meaning to write this review for awhile. I’ve used this company several times. I highly recommend them.They always arrive on time and well turned out. It’s a company that I completely trust enough to send to my mums

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

Reliable & Efficient

Great and efficient service. I was previously quoted for new pipping to fix a leak under the sink HBR came and once they took a look found the real cause for the leak in which did not require completely new pipes. They manage to fix the leak and make it secure. Honest & reliable work

Thank you!

December 4, 2023
Unprompted review

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