HMV staff in Ayr were super helpful and professional without being pushy. They helped me with ordering in a DVD and finding a set of headphones, and both turned out to be perfect. Shopping in store is... See more
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Location
Switch location184 High St, KA7 1RQ Ayr, GB
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Recently visited HMV in Ayr and coming from Moray, Scotland I had thought HMV was closed down. We subsequently visited Glasgow HMV at Braehead ( tho this wasn't a patch on the Aye store ) Aye had the... See more
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I had been looking for a particular dvd and was not having much success. I spoke with one of the staff (Georgia) in the Ayr branch who was extremely helpful. She managed to find the dvd but informed... See more
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Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for del... See more
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Company details
About hmv (UK) - Ayr
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
184 High St, KA7 1RQ, Ayr, United Kingdom
4.7
Excellent
159 reviews
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Very straightforward
Fast response to my order, very nice and helpful staff, and while there i found another dvd I was looking for.
One happy customer!
August 20, 2025
Reply from hmv (UK) - Ayr
Hi Mary
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young girl who helped me was polite… thank you,I’ve listened to my 2 records a lot since receiving them
The young girl who helped me was polite and very professional helping myself.
July 30, 2025
Reply from hmv (UK) - Ayr
Hi Mr Gibson
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales assistant was polite
The sales assistant was polite, courteous, knowledgeable, and very helpful. She was amazing
July 19, 2025
Reply from hmv (UK) - Ayr
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Emma the store assistant was very…
Emma the store assistant was very helpful and friendly
July 2, 2025
Reply from hmv (UK) - Ayr
Hi kirsty
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Asked in store whether particular newly…
Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for delivery. On leaving store I saw boxset I had just ordered out on display! Asked to cancel my online order to purchase in store and told I could not.
June 8, 2025
Reply from hmv (UK) - Ayr
Hi Julie,
Thank you for your feedback and apologies for any disappointment.
Please be assured that our service team certainly could have assisted with a cancellation and we apologise that this resolution was not offered.
We can certainly accept a return of the unwanted copy in store or via our returns portal here:
https://hmv.returns.international/
Great customer service at the Ayr store…
Great customer service at the Ayr store - sales rep Georgie went much further than I expected to find the items I was looking for. Thanks
June 7, 2025
Reply from hmv (UK) - Ayr
Hello Jon
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Ayr store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Ayr
Hi Brenda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hi James
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent
Excellent! Quick dispatch, packaged well. Items arrived in perfect condition. Pleased with the order.
May 27, 2025
Reply from hmv (UK) - Ayr
Hi Kate
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff were very helpful and well…
Staff were very helpful and well informed about the products in store and what they were able to order online. Order came through really quickly as well.
May 12, 2025
Reply from hmv (UK) - Ayr
Hi GWEN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hello George
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Item arrived mail order
Item arrived mail order, well packaged and on time to my local store. Item was as described and in new condition, per purchase. All satisfactory
May 11, 2025
Reply from hmv (UK) - Ayr
Hi Cozzer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ayr
Hi Richard
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Prompt efficient service with helpful…
Prompt efficient service with helpful staff when item collected.
April 20, 2025
Reply from hmv (UK) - Ayr
Hi Greg
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt delivery to the Ayr store and…
Prompt delivery to the Ayr store and the usual great service from the staff.
April 6, 2025
Reply from hmv (UK) - Ayr
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering online was quick and easy
Ordering online was quick and easy, kept well informed on orders progress was told up front of dispatch date all in all a great service from HMV.staff in store very courteous and helpful thoroughly recommend the service.
March 28, 2025
Reply from hmv (UK) - Ayr
Hi Karen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hi Lisa
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reply from hmv (UK) - Ayr
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
High street stores....Pointless!
What's the point of having shops when they aren't supplying proper stock? New blu ray just out last week and how many copies do they supply the Ayr store with...2! Meanwhile the shelves are filled with pointless crap that clearly isnt selling by the looks of it!
March 10, 2025
Unprompted review
Reply from hmv (UK) - Ayr
Hi Customer
Thanks for leaving us a review.
We are sorry to hear you are unhappy with the range of items in stores, apologies for any disappointment caused. We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
Kind regards
Ayr store -fantastic service
I’ve only had to use the Ayr store on 3 occasions and I must say that the staff are friendly, helpful and very knowledgeable. 10/10 experience on each occasion.
March 9, 2025
Reply from hmv (UK) - Ayr
Hi Claire
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Ayr store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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