HMV staff in Ayr were super helpful and professional without being pushy. They helped me with ordering in a DVD and finding a set of headphones, and both turned out to be perfect. Shopping in store is... See more
Company replied
Location
Switch location184 High St, KA7 1RQ Ayr, GB
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See what reviewers are saying
Recently visited HMV in Ayr and coming from Moray, Scotland I had thought HMV was closed down. We subsequently visited Glasgow HMV at Braehead ( tho this wasn't a patch on the Aye store ) Aye had the... See more
Company replied
I had been looking for a particular dvd and was not having much success. I spoke with one of the staff (Georgia) in the Ayr branch who was extremely helpful. She managed to find the dvd but informed... See more
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Asked in store whether particular newly released boxset was available in the store, worker checked on her computer and told me it was not so I then purchased it online, taking 2-3 working days for del... See more
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Company details
About hmv (UK) - Ayr
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
184 High St, KA7 1RQ, Ayr, United Kingdom
4.7
Excellent
159 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Excellence at Ayr Store
There was a slight problem but two staff members in Ayr were exceptional in their customer service .
October 1, 2024
Reply from hmv (UK) - Ayr
Hi Ellen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were very helpful and I was very…
Staff were very helpful and I was very happy with my experience and I will definitely be shopping in the Ayr store again
September 21, 2024
Reply from hmv (UK) - Ayr
Hi Dave
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service and an easy pick up in…
Great service and an easy pick up in store. Employee was courteous and friendly.
September 9, 2024
Reply from hmv (UK) - Ayr
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Happy customer
Staff member was very helpful. Explained the ordering/delivery process cleary. Extremely pleasant
August 29, 2024
Reply from hmv (UK) - Ayr
Hello Happy
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
I had the wrong name of artist
I had the wrong name of artist, but the server was patient and helped me eventually order the correct vynal record. He was superb.
August 31, 2024
Reply from hmv (UK) - Ayr
Hello May
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
My order(dvd) was delivered ahead of…
My order(dvd) was delivered ahead of schedule in tip top condition and I have enjoyed viewing it. Hassle free shopping!!😃
August 22, 2024
Reply from hmv (UK) - Ayr
Hi Julia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ayr
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hi Scott
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hi ANDREW
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Ayr
Recently visited HMV in Ayr and coming from Moray, Scotland I had thought HMV was closed down. We subsequently visited Glasgow HMV at Braehead ( tho this wasn't a patch on the Aye store ) Aye had the best staff, stock, and pinball machine EVER! Staff members were interactive, non-pushy, up for the craic and genuinely helpful. 100% Recommend this store and hope their expansion continues. Thank you!
July 5, 2024
Unprompted review
Reply from hmv (UK) - Ayr
Hello Stephen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our stores and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Staff were friendly and very helpful
Staff were friendly and very helpful. The item was delivered to store on time. A seamless operation.
June 29, 2024
Reply from hmv (UK) - Ayr
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Ayr
Hi Colin
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Friendly helpful staff made it a good …
Friendly helpful staff made it a good experience
June 19, 2024
Reply from hmv (UK) - Ayr
Hi John
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Amazing staff who are so helpful
Amazing staff who are so helpful! Special mention to Georgie and Ross! I browse online but prefer to order in-store as I am unsure of buying online safely. It works perfectly and the staff in the Ayr store are just great! Thank you!
May 25, 2024
Reply from hmv (UK) - Ayr
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Amazing staff, great help
Great staff always happy to help and always approachable. Will answer any questions you have and will help the best you can
May 11, 2024
Reply from hmv (UK) - Ayr
Hello Elliot
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast delivery and good quality product…
Fast delivery and good quality product at a reasonable price.
May 4, 2024
Reply from hmv (UK) - Ayr
Hi Martin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Ayr
Hi Duncan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely staff😊
April 16, 2024
Reply from hmv (UK) - Ayr
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Staff
The Ayr branch staff are always helpful and very pleasant to deal with when needing assistance to locate a particular item and especially when ordering an item not currently in store but available in another.
April 1, 2024
Reply from hmv (UK) - Ayr
Hi Mr Hollings
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good online order
Easy to navigate, order, and browse deals on their website. The delivery was also fairly quick and my products were delivered safely and intact.
April 12, 2024
Reply from hmv (UK) - Ayr
Hi Daisy
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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