Great helpful Manager VC and his team member Gary. They went the extra mile helping me with my purchases. VCs easy manner, good conversation and knowledge about current and planned CD and film releas... See more
Company replied
Location
Switch locationUnits 53 / 54, Castle Quay, OX16 5UP Banbury, GB
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See what reviewers are saying
Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of st... See more
Company replied
Ordered a CD for a birthday present, wrong item sent, Error found on a Saturday when we were meant to be giving it as a birthday gift, contact centre closed tried to call central phone number office... See more
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My second "click and collect" purchase. It was a fleeting visit but the guys behind the till know what they doing, so I was in and out with minimal fuss. Highly recommend due to outstanding customer... See more
Company replied
Company details
About hmv (UK) - Banbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 53 / 54, Castle Quay, OX16 5UP, Banbury, United Kingdom
4.7
Excellent
148 reviews
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Reply from hmv (UK) - Banbury
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in Banbury are so helpful and…
The staff in Banbury are so helpful and cheerful what more can you ask for thank you HMV
March 20, 2026
Reply from hmv (UK) - Banbury
Hi Micheal
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The staff are excellent
The staff are excellent, very knowledgeable, polite and always ask you if you need any assistance while in the store.
April 7, 2025
Reply from hmv (UK) - Banbury
Hi Neil,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online service
I used the online click and collect service which was easy to do.
I was kept informed and my purchase arrived quickly.
February 21, 2026
Reply from hmv (UK) - Banbury
Hi Nick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff are all very friendly & helpful
Staff are all very friendly & helpful. Everything is neatly arranged & there is a good variety of stock. I have to limit myself whenever I shop here as I could spend a fortune.
February 23, 2026
Reply from hmv (UK) - Banbury
Hi Rosiemae
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service …
It was delivered the day before release which I like , that’s why I like to pre order from HMV and you get special items from HMV which is also a big bonus , prices are competitive too, keep up the great work
January 27, 2026
Reply from hmv (UK) - Banbury
Hi Jason,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Ms J
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV is great specially when I was…
HMV is great specially when I was looking for Gerry Anderson shows on DVD or blu-ray
April 4, 2025
Reply from hmv (UK) - Banbury
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Would recommend.
Never had a problem with the online ordering. The local store in Banbury is even better. Friendly and professional.
January 3, 2026
Reply from hmv (UK) - Banbury
Hi ASM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Phoebe
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They kept me updated throughout
They kept me updated throughout, from ordering to delivery.
December 21, 2025
Reply from hmv (UK) - Banbury
Hello Jane
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Very helpful and friendly staff when…
Very helpful and friendly staff when collecting item
December 20, 2025
Reply from hmv (UK) - Banbury
Hi LESLEY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service item arrived and had…
Great service item arrived and had phone call to say it was ready to collect
December 13, 2025
Reply from hmv (UK) - Banbury
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Missing items
I went to the shop after receiving an email. They only had 3 of 5 items. I have had no update about the missing items.
I have sent an email and as yet, received no response.
Regards
C. Davies
December 9, 2025
Reply from hmv (UK) - Banbury
Hello,
We can see that your full order has arrived at the store for collection, if you have not collected this just yet please feel free to collect at this time.
Please note that we will email you before you visit the store to detail which items are ready so we would always recommend checking this before you visit in case anything has yet to arrive.
Friendly and efficient service in store
December 10, 2025
Reply from hmv (UK) - Banbury
Hi Terry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Banbury
Hi Carl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The lovely staff member at the Banbury…
The lovely staff member at the Banbury shop was really helpful
December 3, 2025
Reply from hmv (UK) - Banbury
Hi Dawn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Outstanding customer service
My second "click and collect" purchase. It was a fleeting visit but the guys behind the till know what they doing, so I was in and out with minimal fuss. Highly recommend due to outstanding customer service!
If they sold food I'd be doing my grocery shopping there as well.
November 22, 2025
Reply from hmv (UK) - Banbury
Hi Terry
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Banbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Excellent service
Excellent communication and quick delivery. Excellent service again
November 8, 2025
Reply from hmv (UK) - Banbury
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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