Easy ordering the LP I required and the young lady who served me was very good, with a happy smile and a no problem attitude. The record arrived on time and in good condition.
Company replied
Location
Switch locationUnits 53 / 54, Castle Quay, OX16 5UP Banbury, GB
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See what reviewers are saying
Great helpful Manager VC and his team member Gary. They went the extra mile helping me with my purchases. VCs easy manner, good conversation and knowledge about current and planned CD and film releas... See more
Company replied
Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of st... See more
Company replied
Easy to use and browse fantastic chose, s found everything i was looking for brilliant no problem, s with delivery arrived a day early well pleased
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Company details
About hmv (UK) - Banbury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Units 53 / 54, Castle Quay, OX16 5UP, Banbury, United Kingdom
4.8
Excellent
157 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Click and collect easy
January 30, 2025
Reply from hmv (UK) - Banbury
Hi Belinda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Banbury
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service
January 10, 2025
Reply from hmv (UK) - Banbury
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Juliette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff at HMV Banbury - Excellent Service
I received excellent service from Staff working at HMV Banbury, when ordering CD's for a Christmas present. Staff were friendly, polite, efficient and the CD's arrived in good time despite it being so close to Christmas. Thank you for an excellent service.
December 28, 2024
Reply from hmv (UK) - Banbury
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Banbury store and parcel help
Went into the Banbury store as Royal Mail sent me an empty parcel in a “sorry it’s reached you in this state bag”, they explained they couldn’t do anything from store but quickly started looking up contact details for me. The lovely girl worker then actually called from store to customer service and explained the situation. The office worker processed my refund straight away and it was in my account within a couple of hours. Really happy with their service as always, love HMV especially the Banbury one- the employees there are always so helpful!
December 29, 2024
Reply from hmv (UK) - Banbury
Hello Adrian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Whilst shopping in Banbury popped into…
Whilst shopping in Banbury popped into HMV store to purchase a particular dvd Whilst looking one of the assistants came to assist. She then checked on the stores computer only to find it was out of stock. However it could be ordered, I explained I did not live in Banbury but the assistant informed me it could be delivered to my local store. DVd was delivered to my local HMV store within 2 days. Excellent service
December 17, 2024
Reply from hmv (UK) - Banbury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Banbury
Hi Rogers
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really great service
Really great service. Order number placed easily and item delivered within a few days
December 11, 2024
Reply from hmv (UK) - Banbury
Hi CLAIRE
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order worked well.
Online order worked well.
Really helpful young lady in Banbury store was so friendly and helpful when we were looking for other purchases. Sorry we didn’t note her name.
Overall a very pleasant experience
December 6, 2024
Reply from hmv (UK) - Banbury
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Young man who served me was helpful
Young man who served me was helpful , polite and courteous. The record was delivered exactly as I was told it would be. Perfect.
December 1, 2024
Reply from hmv (UK) - Banbury
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did not know what I was looking for…
Did not know what I was looking for with CDs. We’re very helpful and patient. Had ordered with Amazon and they lost them kept saying they had been delivered but not to me. Was mailed by HMV telling me when had been sent out and when at shop in Banbury and I just collected
November 16, 2024
Reply from hmv (UK) - Banbury
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Today I went into the Banbury HMV store…
Today I went into the Banbury HMV store to buy a record player and vinyl record and the manager in the was absolutely lovely and amazing talking to me about the deals as well.
I’m definitely going back there to buy some vinyl records there
November 13, 2024
Unprompted review
Reply from hmv (UK) - Banbury
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Banbury
Hello Simon,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good branch experience, fairly poor web site.
On the positive side, customer service in the branch was very good.
On the negative side, the HMV web site needs further development to:
1) Integrate payment using HMV gift vouchers.
2) Enable customers to browse items, see what is available on-line, and/or in stock in the branches, then order for delivery, or reserve stock for collection from the branch.
Branches can't be expected to stock the rarer items.
I'm not expecting an Amazon web site or prices, just a useable web site to support the branch operations.
October 19, 2024
Reply from hmv (UK) - Banbury
Hi ANDRAS,
Thanks for leaving us a review.
We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
Please be advised, we do already have a Ring & Reserve service who can be contacted on 03333 230 667 who can check stock in store and reserve items for you to collect within 3 days.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Kind regards,
Michele
Reply from hmv (UK) - Banbury
Hello Nick
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
FRIENDLY HELPFUL STAFF
September 25, 2024
Reply from hmv (UK) - Banbury
Hi jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Banbury
Hi Mrs
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Hmv Banbury
Very impressed with how staff helped me with my order in store.
Also how quick my order came to shop for me to pick up,well done.
Thank you.
September 5, 2024
Reply from hmv (UK) - Banbury
Hi Patrick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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