Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... See more
Company replied
Unit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... See more
Company replied
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... See more
Company replied
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... See more
Company replied
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 28/29, Festival Place, RG21 7BE, Basingstoke, United Kingdom
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Our local HMV is in Southampton which is great. We're also been to the one in London, Portsmouth, and Winchester.
This was our first visit to Basingstoke have to say it was a very nice store. Great layout and stocked well. As a lover of vinyl records, star wars and Funko pops there is always something to find.
Staff are always polite and helpful.
Only down side is my bank balance after.

Reply from hmv (UK) - Basingstoke

Reply from hmv (UK) - Basingstoke
Easy to order
Everything the store said would happen regarding notifications via e-mails
Arrived in store when the store said the item would arrive
Everything was so easy very helpful staff as well

Reply from hmv (UK) - Basingstoke
Very quick and easy to order and collect. Daryl at the festival place store was friendly and quick with service

Reply from hmv (UK) - Basingstoke

Reply from hmv (UK) - Basingstoke
Ordered for delivery to our local store. Worked perfectly. Meant I could collect at a time convenient to me.

Reply from hmv (UK) - Basingstoke
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help.
Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the box set online. But I must say all your staff in your Basingstoke store are lways pleasant, polite, knowledgeable and very helpful. Pleasure to shop there.

Reply from hmv (UK) - Basingstoke
The shop is brilliant and the customer service too. I couldn't get a certain dvd in the shop, but it was posted to me in 4days,after ordering it instead.

Reply from hmv (UK) - Basingstoke
Very happy with the service at Basingstoke store and the quick delivery of DVDs in the week before Christmas. No issues at all.

Reply from hmv (UK) - Basingstoke
Sadly the disc I wanted wasn't in stock, however the sales assistant was able to order it there and then and after paying it arrived in the post just a few days later as expected. Good job

Reply from hmv (UK) - Basingstoke
Very helpful staff who were patient and took the time to assist me in finding a vinyl for my daughter even though it was 5 minutes before the shop was due to close.

Reply from hmv (UK) - Basingstoke
I recently used Click and Collect to buy a PS4 game as a present. Ordering on the website and collection in the store were quick and easy, and any delivery charge was avoided.

Reply from hmv (UK) - Basingstoke
Very efficient service, from using the HMV website to find the CD I wanted, to going to the Store to collect it.
Will definitely use HMV on line again.

Reply from hmv (UK) - Basingstoke
Could not find the item that I wanted in the store. After asking the assistant for help she ordered it for me online.
An email telling me to collect from store was sent a few days later. There were no problems from start to finish and found the ordered item was well packed on collection.

Reply from hmv (UK) - Basingstoke
Staff so very helpful and very knowledgeable indeed. Really do know their products. When asked something they did not know they were more than happy to search on computer. Such an easy straight forward process to place an order.

Reply from hmv (UK) - Basingstoke
Helpful in store.
Ordering was swift and kept informed of the order status.

Reply from hmv (UK) - Basingstoke
Wanted a few vintage classic films on DVD , HMV staff very helpful and quickly located and ordered them in, opted to pick them up from the store. Quick, efficient and pleasant, all at a reasonable price.

Reply from hmv (UK) - Basingstoke
It is sometime since I visited the Basingstoke store which has changed beyond recognition. I know CD’s are no longer flavour of the month but I was disappointed at the range of CD’s available.

Reply from hmv (UK) - Basingstoke
Ordered a DVD prior to its release and received it promptly on release date
Excellent all round service

Reply from hmv (UK) - Basingstoke
The staff were very helpful and friendly, found exactly what I wanted. I highly recommend HMV

Reply from hmv (UK) - Basingstoke
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