Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... See more
Company replied
Location
Switch locationUnit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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See what reviewers are saying
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... See more
Company replied
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... See more
Company replied
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... See more
Company replied
Company details
About hmv (UK) - Basingstoke
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, United Kingdom
4.6
Excellent
218 reviews
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Great service in store
December 14, 2023
Reply from hmv (UK) - Basingstoke
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales person in Basingstoke store was…
Sales person in Basingstoke store was really helpful sorting out my order.
December 13, 2023
Reply from hmv (UK) - Basingstoke
Hi Kareen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Basingstoke
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The salesperson was very good polite and helpful
The salesperson was very good polite and helpful. His supervisor was amazing guiding the youngster.
November 29, 2023
Reply from hmv (UK) - Basingstoke
Hello Shobhana,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good choice of products and easy very…
Good choice of products and easy very prompt delivery service
November 17, 2023
Reply from hmv (UK) - Basingstoke
Hi Mrs Cozens
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service as Usual
November 15, 2023
Reply from hmv (UK) - Basingstoke
Hi Mr Rose
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I pre-ordered and never will again
I pre-ordered and didn't get it until a week after the release date even though they had over 50 at the shop I was meant to pick it up from. 100% don't recommend pre-ordering.
November 2, 2023
Reply from hmv (UK) - Basingstoke
Hi Rosetta
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Prompt receipt of order
Very good, I ordered a CD which was out of stock, and it arrived in a couple of days. Good email communication.
October 30, 2023
Reply from hmv (UK) - Basingstoke
Hi Mr Inman
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They ordered our record and said it…
They ordered our record and said it will be available on the 20th of October. It was. Well done.
October 25, 2023
Reply from hmv (UK) - Basingstoke
Hi Mr Porter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and easy
October 24, 2023
Reply from hmv (UK) - Basingstoke
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Smiley knowledgeable assistant
The assistant that I asked for help finding my dvd knew exactly where to find it and was very smiley, which is always what you want in any shop, tbh.
October 18, 2023
Reply from hmv (UK) - Basingstoke
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Poor organization in store.
October 16, 2023
Reply from hmv (UK) - Basingstoke
Hello,
Thanks for taking the time to leave us a review. We're disappointed to see a bad one though and we'd really like to look into this further with you if you have time to get in touch at support.hmv.com and let us know.
Thanks,
Very efficient service and good value
October 11, 2023
Reply from hmv (UK) - Basingstoke
Hi Alexandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
They was very helpful
October 8, 2023
Reply from hmv (UK) - Basingstoke
Hello nicole
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service in store
October 5, 2023
Reply from hmv (UK) - Basingstoke
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff are extremely helpful
Well prompt on time, Item wasn’t damaged at all. Staff were lovely and really helpful in the purchase & collection
September 21, 2023
Reply from hmv (UK) - Basingstoke
Hi Jasmine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering
First time ordering, easy to navigate and delivered very quickly.
September 16, 2023
Reply from hmv (UK) - Basingstoke
Hi Mrs Parker
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The Manager researched and found some…
The Manager researched and found some old back numbers of an old tv programme that I enquired about,
August 24, 2023
Reply from hmv (UK) - Basingstoke
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service
Very good service from start to finish.
When they said it was in stock it was.
August 17, 2023
Reply from hmv (UK) - Basingstoke
Hi Robert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Service Basingstoke Branch
The lady ordered my goods for me and they were sent to me by post promptly. The lady who serviced me was polite and helpful.
August 15, 2023
Reply from hmv (UK) - Basingstoke
Hi SARAH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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