Checked the boxset was in my local store online and then phoned to reserve it. Got confirmation about an hour later that it was available to collect. Fantastic. Very pleased.
Company replied
Location
Switch location3-6 Castle Place, Donegall Arcade, BT1 1PT Belfast, GB
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See what reviewers are saying
Items were packaged well however the product label was stuck to the box of the funko pops. This is not a huge issue for me as i am not a collector of them but this absolutely could be if you want your... See more
Company replied
Ordered two vinyl records via click and collect. Both arrived on time and I collected with no trouble. However one of the LPs has minor tears on the packaging. However this won’t be noticable without... See more
Company replied
Excellent service friendly staff if item isn't available in stock the staff do what they can to get item if it's still available When HMV where in Bangor Co Down i was always ordering something... See more
Company replied
Company details
About hmv (UK) - Belfast
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
3-6 Castle Place, Donegall Arcade, BT1 1PT, Belfast, United Kingdom
4.7
Excellent
498 reviews
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Happy
Really friendly and helpful people work there.I am sure I will back again to that store 🙂🙂🙂
October 12, 2025
Reply from hmv (UK) - Belfast
Hi dorota
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Online order damaged and exchanged in store
Ordered 4 pops. 2 were damaged during packing. Phoned customer services to reserve replacements in store. Exchanged in store. Whole process was easy. Staff on phone and in store very helpful and pleasant.
October 7, 2025
Reply from hmv (UK) - Belfast
Hi Michael
Hello Michael
Thanks for taking the time to leave us a 4 star review! We are sorry to hear your items were damaged, apologies for any inconvenience caused.
We hope to earn that last star from you soon ;-)
Hmv review
All staff who served me in different departments and looking for items for me were polite friendly helpful and nothing seemed to be too much trouble and got everything I wanted and i ordered other items and got everything within a few days hmv staff have always being courteous through the years to me I have never had a bad experience in the store in Belfast. Thanks HMV!!
October 4, 2025
Reply from hmv (UK) - Belfast
Hi Damien
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve been going to the HMV Belfast’s for 30 years
I’ve been going to the HMV Belfast megastore for the better part of 30 years on and off. The first time was with my dad, and now with adult money I spend a ridiculous amount in here on 4K UHD Blu-ray DVDs. The staff are always super helpful, especially the girls from TikTok who are doing the company proud with their advertising.
I’d be lost without this store. It’s sad how the shop floor has shrunk to the back corner now, and the 4K UHD area can be a bit tricky to find what you want as it’s not really in alphabetical order. Still, I love this place it’s my second home on payday.
Belfast has not got many good shops this is the most excellent as bill and ted would say.
August 24, 2025
Reply from hmv (UK) - Belfast
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
In Store
When I am looking for certain titles in store, I have found the staff to be very helpful.
October 2, 2025
Reply from hmv (UK) - Belfast
Hi Mick,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The young man was excellent
The young man was excellent, looked interested and was friendly and explained everything well, will definitely be back, even my younger daughter was impressed. Our visit was the 20th of September
September 28, 2025
Reply from hmv (UK) - Belfast
Hi Neil,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hello Alison,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Belfast
Hi Dia
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Good experience
A very helpful young man checked and ordered 2 dvds that I was looking for. I did not expect it to be so easy, they were ordered and delivered to my door as I would not be in Belfast again anytime soon.
It is great to know that I can do this again so easily.
Great job
Thanks
Miss Murphy
September 9, 2025
Reply from hmv (UK) - Belfast
Hi Ellen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Web site check-out will not destroy your day
Consistently excellent service via delivery as well as in-store. Prices are competitive & product availability high, with adequate pre-order offerings. Web site is robust. The cart can quickly handle international banking for all globetrotters. Hassle-free pay options are actually quite significant. Many UK merchants offer a vintage checkout, fine-tuned to suck 2 hours of your life into a brain-melting, infinite loop of doom. Thank you, HMV, for always sparing me from the void. Store's nice, too.
September 9, 2025
Reply from hmv (UK) - Belfast
Hi Todd
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
greatest place on earth
i love hmv they always have the nerdy stuff i like and things that i didn’t intend on buying but get anyways
staff are always nice aswell
September 2, 2025
Reply from hmv (UK) - Belfast
Hi Owen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant customer service, friendly staff who genuinely wanted to help
Brilliant customer service
September 1, 2025
Reply from hmv (UK) - Belfast
Hi Michele
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi William
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
helpful hands
Staff friendly and helpful the item i wanted to buy was out of stock but the staff member asked if i would like him to order it online for me he told me i could pick it up from the store or i could get it delivered to my home the store is well laid out so handy to find the items i was looking for
August 31, 2025
Reply from hmv (UK) - Belfast
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Purchased the Kinks Kontroversy online…
Purchased the Kinks Kontroversy online in the sale with a 50% discount. On collecting I also picked up Something Else by the Kinks for £16.99. Great price for two Great Kinks albums.
August 30, 2025
Reply from hmv (UK) - Belfast
Hello Gerard
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service
Great service. Collected a couple of preordered albums. Then discovered the 3rd floor bookstore. That was something else. Soft lighting, beautiful books. Wonderful.
August 28, 2025
Reply from hmv (UK) - Belfast
Hi Anandi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really helpful staff
August 25, 2025
Reply from hmv (UK) - Belfast
Hi Francis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and efficient staff
Friendly and efficient staff. Dealt with my online order perfectly.
August 21, 2025
Reply from hmv (UK) - Belfast
Hi Stephen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Belfast
Hi ALAN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were great,helpful and chatty.
August 20, 2025
Reply from hmv (UK) - Belfast
Hi Des
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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