I bought my item in store, which was out of stock & they arranged to have it delivered free of charge direct from their supplier. The item arrived quickly & in perfect condition. I was very happy with... See more
Company replied
Location
Switch locationUnit 14, Petergate Mall, The Broadway Centre, BD1 1AH Bradford, GB
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See what reviewers are saying
My absolute favourite music store! As a huge music enthusiast, being here surrounded by the music, merchandise and apparel is amazing. It would be a dream to work here one day. Please employ me! Hones... See more
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We had seen some earphones online but since we were in Bradford, we popped into the Broadway store and had a look for them. Unfortunately we could not find any, we asked a member of staff who looked o... See more
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Couldn't find the vinyl lp I wanted in store - ordered from the website & collected from HMV in Bradford a few days later. Excellent communication throughout with email updates. Staff in store removed... See more
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Company details
About hmv (UK) - Bradford
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 14, Petergate Mall, The Broadway Centre, BD1 1AH, Bradford, United Kingdom
4.8
Excellent
155 reviews
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Great Service & products
May 28, 2024
Reply from hmv (UK) - Bradford
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect was really handy
Item was ready for collection on time. Well-packed and had no problems with the order. Thanks!
April 26, 2024
Reply from hmv (UK) - Bradford
Hi Paula
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service with click and collect.
April 25, 2024
Reply from hmv (UK) - Bradford
Hi Brian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bradford
Hi Julie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bradford
Hi David
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bradford
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchased an exclusive coloured vinyl…
Purchased an exclusive coloured vinyl to HMV. Collected in store, staff friendly and helpful when wanted additional items.
March 13, 2024
Reply from hmv (UK) - Bradford
Hi Matthew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered in hmv Bradford they said when…
Ordered in hmv Bradford they said when they would turn up and didn't have to chase 👍
February 25, 2024
Reply from hmv (UK) - Bradford
Hi Marc
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
We liked that my son who hASD and…
We liked that my son who has ASD and anxiety could come in to our local store he could order his film an know on release date they’d email us to collect it ready as he prefers collect in store than post as it is part of practicing his independence skills an he also likes to see what new collectibles you have in store for us we had a positive experience
January 30, 2024
Reply from hmv (UK) - Bradford
Hi Katie
Thanks for getting in touch with such a positive 5-star review; we pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off. We really appreciate your comments and hope to see you again in the near future.
Thanks!
Went to pick up film
Went to pick up film, with my receipt and my email, then told need photo of my self. Took some time to get my order as was told no photo no film. Look if I use my phone and have proper receipt with email,, then why do you have to have a photo. Stupid idea that was, next time you can deliver to my address and not the shop.
February 2, 2024
Reply from hmv (UK) - Bradford
Hi Andrew
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent collection, apologies for any disappointment caused. When collecting an order from one of our stores we do ask for the order confirmation and photo ID just to make sure we are handing over the goods to the correct person. Information can be found on our website in our help centre.
Best wishes.
Inconsistency, and annoying
I came to collect my CDs from in store I didn’t have my ID so I was declined. I had to came back the next day with my ID, and she didn’t even ask me for my ID and allowed me to collect them?
January 29, 2024
Reply from hmv (UK) - Bradford
Hello Mani
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Quick delivery but won't allow store…
Quick delivery but won't allow store click and collect for in-store stock
January 19, 2024
Reply from hmv (UK) - Bradford
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff member in Bradford hmv was…
The staff member in Bradford hmv was very friendly all the staff are at Bradford branch and also my order was earlier than expected would definitely order again I get all my 4k movies from hmv
January 18, 2024
Reply from hmv (UK) - Bradford
Hi Nicholas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer service at Bradford is…
Customer service at Bradford is shocking...I asked a girl on the till if my order had cone in as I was passing and it was 23rd Dec. .she coldly said if you haven't had an email then no...I said if it doesn't Co e tomorrow 24th Dec, what can I do, do I have an alternative. She just stared at me and shrugged her shoulders...didn't give a damn...I didn't get my order for xmas!
Never again will I use online HMV.
December 29, 2023
Reply from hmv (UK) - Bradford
Hello Deborah
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
5 stars
5 stars, excellent service great dispatch time and communication through out
December 15, 2023
Reply from hmv (UK) - Bradford
Hi Rachael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering was simple.
Ordering was simple.
Got my dvds in less than 5 days
Fabulous service
December 15, 2023
Reply from hmv (UK) - Bradford
Hi janice
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I always have great experience from all…
I always have great experience from all the staff at HMV stores in Bradford and Leeds (Wakefield too before it's closure years ago)
November 21, 2023
Reply from hmv (UK) - Bradford
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bradford
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bradford
Hi Madeleine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good service n real experience in…
Good service n real experience in person usually purchase on line
October 31, 2023
Reply from hmv (UK) - Bradford
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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