Very good service when i ordered in store and was kept up to date with emails until my order arrived which was within one week fantastic service will always use this service again well done
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Location
Switch locationUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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See what reviewers are saying
Click and Collect order arrived in my local HMV very quickly, and the sales assistant was very friendly.
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The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... See more
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Ordered a record to pick up in store. Record was damaged. Ordered a new one online. Also arrived damaged. Store ordered again. The exact same damaged record was sent again. Staff in branch apologetic... See more
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Company details
About hmv (UK) - Brighton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, United Kingdom
4.8
Excellent
328 reviews
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All the staff in hmv are always very…
All the staff in hmv are always very helpful and friendly always there to help
May 20, 2025
Reply from hmv (UK) - Brighton
Hi Thomas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Geat Staff
The store staff at Brighton are always helpful and friendly and will look up anythig we ask of them. Far better for us to shop in-store than online
May 8, 2025
Reply from hmv (UK) - Brighton
Hi EDWIN
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
No cheap bags
Went to the till with 3 vinyl albums on their £66 deal. I asked for a plastic bag but was told they no longer did plastic bags as they harm the planet. I was offered a material bag for £4.99 with the HMV logo on it. I walked out without buying the vinyls and went online when I got home. Bought the same three albums on next day delivery for the same price elsewhere. Why don’t these businesses sell cheap paper bags if they don’t want to use plastic ones?
May 3, 2025
Unprompted review
Reply from hmv (UK) - Brighton
Hi William,
Thanks for taking the time to leave us a review and letting us know your suggestions. We’ve forwarded your comments on to the relevant Head Office department for their attention.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts and hope to earn those last stars from you next time.
Reply from hmv (UK) - Brighton
Hi LOVE
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Delivery Service
Arrived before expected delivery date really happy as it was a birthday present and wasnt sure if it would arrive on time.
April 25, 2025
Reply from hmv (UK) - Brighton
Hi loraine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Shop price was actually scam
Check website to see if the record was in store. Website had it for £20 not on sale. in store the exact same record was for sale for £60, triple the price!
That's a SCAM price and you know it. There's a reason amazon i beating you. They don't scam you
April 25, 2025
Reply from hmv (UK) - Brighton
Hi Michael
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with price, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Fantastic store
Fantastic store! A really nice young lady helped at store.
I was looking to buy headphones that they don't have in stock at store but she explained me I could pay at store and have it delivered at home. Delivery was great too.
Cheers!
April 20, 2025
Reply from hmv (UK) - Brighton
Hi Leticia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi Paul
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly professional service
April 8, 2025
Reply from hmv (UK) - Brighton
Hi Achilleas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
went in to buy an album and the till…
went in to buy an album and the till had scanned the album more than the sticker. luckily I had noticed before I had left the store and the worker there was really helpful with the refund/exchange.
April 8, 2025
Reply from hmv (UK) - Brighton
Hi Nieve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Have been buying from HMV since the…
Have been buying from HMV since the early 70’s. Ordering online was a breeze . received my order within a couple of days and at a competitive price .
March 30, 2025
Reply from hmv (UK) - Brighton
Hi Steve
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordering online and collecting in store…
Ordering online and collecting in store is easy and efficient. Always wait for the email which informs you that your order is ready for collection. It's great to have a store in Brighton with friendly and helpful staff. I buy from there too.
February 26, 2025
Reply from hmv (UK) - Brighton
Hello Bridget
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Brighton
Hi Esther
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast dispatch of goods and easy pick up…
Fast dispatch of goods and easy pick up at store.
February 2, 2025
Reply from hmv (UK) - Brighton
Hi TERRY
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My click & collect order took longer…
My click & collect order took longer than I expected to be delivered. I had to chase it up to find out what was going on.
January 25, 2025
Reply from hmv (UK) - Brighton
Hi customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Order online to C and C Brighton -all…
Order online to C and C Brighton -all went well, only took a day or two to get here, no problems in collecting
January 14, 2025
Reply from hmv (UK) - Brighton
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great job to Hmv
Great job to Hmv , quick delivery from placing order cd was perfect excellent service all round. Will be back for more . Great service , well done .
January 11, 2025
Reply from hmv (UK) - Brighton
Hi MR
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great Service
Great Service. All items that I ordered in late December arrived prior to the Christmas period even though they had a huge backlog of orders ready for shipping. All the staff ( shop & warehouse) worked hard to deliver the items .
January 3, 2025
Reply from hmv (UK) - Brighton
Hi Gerard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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