Very good service when i ordered in store and was kept up to date with emails until my order arrived which was within one week fantastic service will always use this service again well done
Company replied
Location
Switch locationUnit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG Brighton, GB
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See what reviewers are saying
Click and Collect order arrived in my local HMV very quickly, and the sales assistant was very friendly.
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The staff were extremely helpful in assisting with my purchase of the CD. As I could not find what I wanted in the store they researched this item on line for me. They advised me that I would be notif... See more
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Ordered a record to pick up in store. Record was damaged. Ordered a new one online. Also arrived damaged. Store ordered again. The exact same damaged record was sent again. Staff in branch apologetic... See more
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Company details
About hmv (UK) - Brighton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit MSU1A, Lower Mall, Churchill Square Shopping Centre, BN1 2RG, Brighton, United Kingdom
4.8
Excellent
328 reviews
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Reply from hmv (UK) - Brighton
Hi Nick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
got the help i needed tho i felt that…
got the help i needed tho i felt that some selections where a bit messy cos it popular products plus xmas season but other then that all good
December 29, 2024
Reply from hmv (UK) - Brighton
Hi Maleka
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
My parcel was stolen
My parcel was stolen as royal mail left it on the doorstep when I wasn’t home. I tried contacting HMV and they haven’t responded to me
December 10, 2024
Reply from hmv (UK) - Brighton
Hi paige
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this currently.
The Staff at HMV
The staff at HMV, Churchill Square, are always pleasant and extremely helpful
December 27, 2024
Reply from hmv (UK) - Brighton
Hi Lesley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi Maciej
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great service!
Couldn’t find what I was looking for in store, but the assistant helped source it online and get delivered to store. Super helpful! Only took a few days to arrive too. Great service.
December 12, 2024
Reply from hmv (UK) - Brighton
Hi jordash
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great friendly team of staff
December 12, 2024
Reply from hmv (UK) - Brighton
Thanks for the 5 stars and for shopping with us at hmv Em!
Reply from hmv (UK) - Brighton
All our thanks goes to you Clara for shopping with us!
Great service arrived quickly and the…
Great service arrived quickly and the staff in store were amazing.
December 8, 2024
Reply from hmv (UK) - Brighton
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service!
The workers were extremely informative and great to talk to. HMV is the best.
November 17, 2024
Unprompted review
Reply from hmv (UK) - Brighton
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Quick service and friendly and had just…
Quick service and friendly and had just what I wanted
December 9, 2024
Reply from hmv (UK) - Brighton
Hi Jane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Swift easy transaction
Swift easy transaction. Really friendly and helpful staff instore
December 1, 2024
Reply from hmv (UK) - Brighton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Brighton
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a DVD from the Brighton…
I ordered a DVD from the Brighton branch and the staff were very helpful. I received notification that my delivery had arrived and collected it without any fuss or trouble
November 26, 2024
Reply from hmv (UK) - Brighton
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good customer service
The cd case arrived broken, but customer services were helpful and I changed my CD in the Brighton store the same day. Thanks!
November 27, 2024
Reply from hmv (UK) - Brighton
Hi Dawn
Thank you for taking the time to leave us a review. We are happy to see that our Brighton branch were able to assist you!
We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Purchase of Normal People DVD
The sales person personally knew the product and used it for a dissertation for their film degree.i find the staff at HMV Brighton always to be knowledgeable and approachable.
I am a frontier worker living in France and enjoy my monthly visits to HMV Brighton on my shopping day off( work nights).
November 19, 2024
Reply from hmv (UK) - Brighton
Hi Jason
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great store and staff 🙂
November 24, 2024
Reply from hmv (UK) - Brighton
Hi Ant,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Brighton
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Brighton
Hi Frank
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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