HMV has always been there, long after VirginMegaStore, or Tower Records, & they have served me brilliantly for 40 years: now i can't get out as much, they always deliver pre-orders, or new orders on t... See more
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Location
Switch location24 / 26 Broadmead, BS1 3HA Bristol, GB
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See what reviewers are saying
The staff were extremely helpful and very friendly making the ordering process very easy. My order arrived after 3 days and when i picked it up the staff member remembered me, even though rhey werw bu... See more
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You have to love HMV. They may not have the credibility associated with a couple of their less mainstream rivals, but they've managed to keep on doing what they do well for so long now that to me at... See more
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Hmv bristol city centre store has a excelent aray of movies etc. The way the store helped me order the new mortal kombat 2 on dvd before it was released earlier this week was amazing they done a aw... See more
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Company details
About hmv (UK) - Bristol Broadmead
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
24 / 26 Broadmead, BS1 3HA, Bristol, United Kingdom
4.7
Excellent
299 reviews
Asks customers to review
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Reply from hmv (UK) - Bristol Broadmead
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Broken headphones and rubbish policies
Bought bluetooth headphones online, only left one works. Checked return policy - online orders can't be refunded, and even if they could, opened items cant be refunded; how am I meant to know it's broken if I'm not supposed to open it? Genuinely useless, waste of money and policies that protect profit not customers.
September 5, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Cassie
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please be advised, faulty items can be either exchanged in store or sent back to us for a refund regardless of the item being opened. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Reply from hmv (UK) - Bristol Broadmead
Hi Kirsten
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I had a change a faulty turntable which…
I had a change a faulty turntable which I purchased on line. The exchange took place with no problem and the young lady who served me was very helpful
August 24, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Glad HMV's still going
I use Bristol and Birmingham stores, and I'm really glad they exist. Being able to visit somewhere where I can browse, look at various titles, and purchase physical media is important to me. Also if your local store doesn't have a title in, you can buy it online and collect it from your local store without any extra cost.
August 10, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi D
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Look I've given you a rating
Look I've given you a rating
I'm not writing a bloody essay as well
August 9, 2025
Reply from hmv (UK) - Bristol Broadmead
Hello J.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service in store
Popped into the local HMV store to buy some DVDs and happened to mention to the lady serving me that their website had failed to take payment the day before. She said she'd pass that on, and asked if I knew she could order stuff instore for me. Then she patiently checked if everything I wanted was in stock in her store and online, and did the online order. Picked it up by click and collect a few days later.
June 29, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Amanda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Bristol Broadmead
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing experience
- Great staff
- Amazing products
- Vast amount of products
- Great deals
June 23, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Alexa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service!
The cashier was really kind and we had a chat about the album that I had purchased, overall, the service was amazing and the delivery was quick after the album had released.
June 19, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Keira
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Efficient order collection and lovely staff
I bought a vinyl that I then picked up from the store, they gave frequent updates on when it would be available to collect. Staff were super efficient and friendly, very pleased and will be using the collection service in the future.
June 15, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Chloe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering DVD in shop with very helpful…
Ordering DVD in shop with very helpful person and delivery of DVD faultless.
June 8, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi Jo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
prices
although i got to hmv a lot i personally think they’re way too overpriced especially their kpop albums and mangas but hmv is definitely one of my favorite shops and i always just walk around and take a look at everything they have
June 11, 2025
Reply from hmv (UK) - Bristol Broadmead
Hello Deima,
Thank you for leaving a review. Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
Cd order
From order to pickup at store only took a few days Very happy with the service.
June 11, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Jeffery
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Superb shop service and delivery .
May 17, 2025
Reply from hmv (UK) - Bristol Broadmead
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bristol Broadmead
Hi Sandra
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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