hmv (UK) - Bristol Broadmead Reviews 

Fast and efficient in delivery
The order came within set time and all correct

Quick delivery and pick up, friendly and helpful staff

Went in to pick up a online order. Was given plenty of time to do so and was able to pick it up easily. Item was well packaged, in good condition and the correct item I'd ordered. The only niggle is is that I wish that the pull out poster with the CD had been seperate from the CD booklet, but that's not the store's fault.

absolutely fantastic

As ever very helpful staff. Order arrived in a timely fashion and undamaged. Couldn't fault this experience and would have no qualms doing it again. Thank you very much.

Great value for money quick delivery service

I did not receive any parcel
The photo shows it was left on y door step in view for anyone to see I was not hope I put to leave with neighbours or in my shed now it’s missing im fuming the neighbours up the top are drug addicts and I’m sure they have stolen it
Why was it left on the door step
Not happy want my money back

Informed of delivery and when I could collect. Dispatch and delivery was quick.

Staff helpful and friendly and item was well packaged and in good condition. The first time I’ve done click and collect and would be happy to do again.

The staff were friendly, helpful and very polite.

Very quick on delivering the chosen films, and an action packed site with many different choices.
They also notify you of films that may be of interest given previous experience.

They got my order to me quick no damages well done

Sign post collection point at entrance to the shop .
Would appreciate a bag when collecting.
Record quality of the pressing I have bought is terrible but cannot exchange in the store.

Excellent & friendly customer service.

polite and efficent very prompt service

Quick and efficient order service. I was kept well informed with order confirmation, despatch and ready to collect emails. Helpful service from staff member at start of my enquiry checking whether item was available in store.

My autistic child wanted a cd. I took him to hmv bristol.
On entering tje shop l noted a member of staff staring at us with a vague blank expression making us uncomfortable.
No smile,no hello,nothing.
I said hello and still nothing..l said smile and was met with a vile sarcastic grin.

Regardless we went shopping. My son found his cd and took it to the member of staff above and paid.

We then made our exit.

As we exited the manager shouted at my son "are you going to pay for that cd" in front of numerous people..

A blatant accusation of theft..at a disabled child.

The manager aggressicvely snatched my autustic childs bought and paid for property from him causung him severe distress..

There are means and ways..The first being you ask....You dot NOT accuse..

"Can l see a reciept....

Second you DO NOT SNATCH or become aggresive to a child.Especially an autistic child. Indeed l would question whether you should approach a a child at all. Perhaps you should of spoke to his parent first!

It seems the original.member of staff had suggested that my asking them to smile had made them uncomfortable...i would suggest a minimum requirement of a shop assistant would by a hello and a smile..

Tje reality is this shop assistant was predujice,biased and judgemental...Chosing to make us uncomfortable by staring and then accusing a disabled child of theft..

Disgraceful behaviour...

A person that works in a shop with tjis kind of predujice towards a dusabilty is freakish.

Visited HMV Bristol to buy a cd for my autistic child..

On entering the store l noted a member of staff was staring at us both making him feel uncomfortable. The staff member wasnt welcoming.
I smiled at them and said hello and was met by a blank stare. I said smile and they gave a nasty sarcastic smile back.We went to get the cd.

The courtesy of a hello and smile by shop staff l would of thought was the minimum requirement of persons employed in retail dealing with members if the public. Staring at an autistic child and making him uncomfortable isnt.

My son took his cd to this member of staff and paid them he took his reciept and we made our way out the door.
As we walk out the door the manager shouted across the floor in front of numerous people at my child.
"Are you going to pay for that cd".
He then snatched the cd out my sons hands..Bearing in mind we were out of the shop no alarms were sounded.
There are ways and means.
You ask for a reciept or proof of payment BEFORE making accusations NOT before.
Furthermore you do NOT snatch the bought and paid for belongings from a disabled child.
It turns out the member of staff that took my sons money was also the member of staff that accused him of stealing..
Stating that we made them feel uncomfortable..I asked the manager what we did to make them uncomfortable and was told they couldnt say.

Long story short if a member of staff cant smile and say hello to customers and then takes thier anger out on an autistic child when asked to they are indeed freaks that should look fir jobs where they dont mixed with people..

Message to the manager...If members of your staff want to make judgements on customers bassed on looks etc then thats victimisation..prejudice....that not acceptable..
Do you know how difficultit it can be getting a child with autism to go out?
Let alone go into a shop, get what they want and pay?
Youre not putting this on us..

Your member of staff and your behaviour was vile and disgraceful from the minute we walked in.

Great service in store- got everything sorted really quickly

I asked if they had a DVD I was looking for, they didn't have it in stock, but ordered it for me, I got a email saying it was ready to pick up, about 3 days later, very good service and a polite and helpful member of staff.