They was hopeful quick and tell you what the best way to go is home delivery or shop and the price or free not selling you something you don't want and they no the Customers. The stuff are friendly a... See more
Company replied
Location
Switch locationUnit 28, Octagon Centre, Orchard Street, DE14 3TN Burton Upon Trent, GB
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See what reviewers are saying
Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that stor... See more
Company replied
I think the staff at HMV Burton are fantastic. They are so helpful when I go in and they answer all my questions It is a lovely store to go into I would like to add that I am autistic and I have A... See more
Company replied
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item bu... See more
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Company details
About hmv (UK) - Burton On Trent
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28, Octagon Centre, Orchard Street, DE14 3TN, Burton Upon Trent, United Kingdom
4.7
Excellent
154 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to use
Easy to use, easy to pick up. A service I will be using more of in the future.
October 9, 2024
Reply from hmv (UK) - Burton On Trent
Hi Duncan,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very happy with item I ordered and the…
Very happy with item I ordered and the quality of items always outstanding the staff very helpful and happy .
September 18, 2024
Reply from hmv (UK) - Burton On Trent
Hi NATHAN
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Efficient and speedy service
September 4, 2024
Reply from hmv (UK) - Burton On Trent
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great store
Great choice of music very good delivery excellent service I will be doing a lot more shopping in store or on line with HMV. Thank you.
August 30, 2024
Reply from hmv (UK) - Burton On Trent
Hi Lesley
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great range of products to buy I bought…
Great range of products to buy I bought a ps4 sonic racing game and I love the game no dlc
August 29, 2024
Reply from hmv (UK) - Burton On Trent
Hi Daniel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Lady who served me was helpful and polite. The shop is well presented and tidy
August 20, 2024
Reply from hmv (UK) - Burton On Trent
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and welcoming staff
Very welcoming and knowledgeable staff. I needed to order a limited edition item and the young lady on the desk sorted it for me very quickly. I've used this store on many occasions and always get the same friendly approach. Great choices, particularly the vinyl collection which is what I buy most of all. Well worth a visit.
August 9, 2024
Reply from hmv (UK) - Burton On Trent
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
No problems ordered films in shop…
No problems ordered films in shop notified films were ready for collection several days later and collected soon after very pleased with service will recommend to friends
July 29, 2024
Reply from hmv (UK) - Burton On Trent
Hello,
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Evermore
I recently purchased Taylor Swift’s Evermore CD and everybody was so kind when i went to click and collect it
July 29, 2024
Reply from hmv (UK) - Burton On Trent
Hi Jack
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Burton On Trent
Hello Jennifer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Burton On Trent
Hi Jeanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Michael
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great prices Great delivery very fast…
Great prices Great delivery very fast and well packaged.
June 8, 2024
Reply from hmv (UK) - Burton On Trent
Hi Jayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The people are very friendly and polite…
The people are very friendly and polite and they make you feel soo welcome, they’re very helpful when you ask them for there help soo I want to thank them ever soo much for all there help they have given me and making me feel soo comfortable
June 3, 2024
Reply from hmv (UK) - Burton On Trent
Hi Edward
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Andy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Collection
I came to the shop to collect my order and as I was about to leave it arrived. First Class service.
May 9, 2024
Reply from hmv (UK) - Burton On Trent
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Burton On Trent
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I always visit HMV in Burton on Trent
I always visit HMV in Burton on Trent
They are always so helpful and nothing is too much trouble. If they do not have what I want I store they are always happy to order it I or get it posted tome.
March 21, 2024
Reply from hmv (UK) - Burton On Trent
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’ve not had an email to say my…
I’ve not had an email to say my purchase has arrived in store yet.
February 28, 2024
Reply from hmv (UK) - Burton On Trent
Hello,
Thank you for leaving us a review. Having looked into your order we can see that this arrived at your chosen store on 22/02/2024, an email was sent out to confirm this - apologies if you are not in receipt of it, please check your spam/junk inboxes as these can sometimes be sent straight there.
The collection deadline is 07/03/2024, if you are unable to make this date we are able to extend the collection deadline by a week, if you require us to action this then please contact our customer service team at website.service@hmv.co.uk.
Apologies for any inconvenience this may have caused.
Helpful & friendly store staff
February 6, 2024
Reply from hmv (UK) - Burton On Trent
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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