They was hopeful quick and tell you what the best way to go is home delivery or shop and the price or free not selling you something you don't want and they no the Customers. The stuff are friendly a... See more
Company replied
Location
Switch locationUnit 28, Octagon Centre, Orchard Street, DE14 3TN Burton Upon Trent, GB
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See what reviewers are saying
Purchased a ltd edition box set online for a click and collect order couldn't be happier with the item and especially the 2 store assistants who were the most helpful and friendly. They made that stor... See more
Company replied
I think the staff at HMV Burton are fantastic. They are so helpful when I go in and they answer all my questions It is a lovely store to go into I would like to add that I am autistic and I have A... See more
Company replied
Pleased with a cd the last in stock in my store, "1942" which I noticed when I got it home, had some minor damage which probably would be okay to most people. I guess this is no longer popular item bu... See more
Company replied
Company details
About hmv (UK) - Burton On Trent
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 28, Octagon Centre, Orchard Street, DE14 3TN, Burton Upon Trent, United Kingdom
4.7
Excellent
154 reviews
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Reply from hmv (UK) - Burton On Trent
Hello Max
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Burton On Trent
Hi Michael
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Had to exchange
Had to exchange the turntable as it was not working. Customer Service in urging was excellent
January 3, 2024
Reply from hmv (UK) - Burton On Trent
Hi Sharon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great experience
Easy on-line ordering and quick delivery to store. Collection was a breeze. Super friendly staff at the store.
December 25, 2023
Reply from hmv (UK) - Burton On Trent
Hi Tracylou
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Arrived promptly
December 18, 2023
Reply from hmv (UK) - Burton On Trent
Thanks for the 5 stars and merry christmas Shirley!
Reply from hmv (UK) - Burton On Trent
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Wante a particular çd .great assistant…
Wante a particular çd .great assistant looked it up gave me info on release date orderd it .kept me updated by email. And collect day.brill service .and free delivery.
December 7, 2023
Reply from hmv (UK) - Burton On Trent
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really easy to order on line and…
Really easy to order on line and arrange for click and collect so I could use local HMV store. Staff there are great, always so helpful
December 7, 2023
Reply from hmv (UK) - Burton On Trent
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered in store who were very helpful…
Ordered in store who were very helpful and delivered quickly too.
December 6, 2023
Reply from hmv (UK) - Burton On Trent
Hi Mandy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff very polite and helpful
December 3, 2023
Reply from hmv (UK) - Burton On Trent
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It's nice to come to your shop and…
It's nice to come to your shop and order a CD and if it's not in your shop they can order it and it gets delivered to your door that is brilliant
November 29, 2023
Reply from hmv (UK) - Burton On Trent
Hi Alan,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service and had exactly…
Good customer service and had exactly what I wanted
November 18, 2023
Reply from hmv (UK) - Burton On Trent
Hi Mr Platt
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I pre ordered two Cds in store
I pre ordered two Cds in store.
The assistant was helpful and friendly.
I received emails to keep me updated.
Great customer service, thanks
November 21, 2023
Reply from hmv (UK) - Burton On Trent
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
A very seamless internet purchase
November 19, 2023
Reply from hmv (UK) - Burton On Trent
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
delivered the very next day
delivered the very next day after ordering online and this time they sent a brand new item
October 26, 2023
Reply from hmv (UK) - Burton On Trent
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant service
The staff member in the shop was really friendly and helpful and the DVD came in time for my husband's birthday. All in all a perfect service.
October 24, 2023
Reply from hmv (UK) - Burton On Trent
Hi Carolyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
helpful and friendly staff
helpful and friendly staff! great variety of music and so much fun and cute stuff.
October 15, 2023
Reply from hmv (UK) - Burton On Trent
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
5* amazing service
October 11, 2023
Reply from hmv (UK) - Burton On Trent
Hi Cheryl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
Exchanged CD and ordered another CD which I received in two working days. Excellent service. Well done.
September 29, 2023
Reply from hmv (UK) - Burton On Trent
Hi John,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly great selection of goods to…
Friendly great selection of goods to view and make purchase choices.
October 1, 2023
Reply from hmv (UK) - Burton On Trent
Hi customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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