The staff in bury store was very helpful patience polite means a lot ,and also went out of there way to assist ,in ordering item .thats wasn't shelfs so out but managed to get my son t-shirt thank you... See more
Company replied
Location
Switch locationHaymarket 11, Millgate Shopping Centre, BL9 0BX Bury, England, GB
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See what reviewers are saying
No complaints at any point. Ordering was simple, emails kept me informed throughout, store staff were excellent and was able to collect my order with minimum fuss. Also the cost to me was no more than... See more
Company replied
Went too the Hmv store too look for dvds but none was on display so i asked the assistant about them.He looked on screen and could be ordered for delivery to home address if wanted,so i said yes pleas... See more
Company replied
The online order process was easy, and arranging collection from my local store was simplicity itself! Kept up to date on progress via regular emails, and my order arrived a day earlier than I had e... See more
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Company details
About hmv (UK) - Bury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Haymarket 11, Millgate Shopping Centre, BL9 0BX, Bury, England, United Kingdom
4.8
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The ordering and collection service is…
The ordering and collection service is easy and quick.
June 19, 2026
Reply from hmv (UK) - Bury
Hi Mr Uren
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy ordering ,quick delivery
Easy ordering ,quick delivery, easy colletion .
Great Selection of Musical DVDs and quick efficient service for me
June 17, 2026
Unprompted review
Reply from hmv (UK) - Bury
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent products from a trusted…
Excellent products from a trusted company. Items received quickly and well packaged and as described.
May 30, 2026
Reply from hmv (UK) - Bury
Hi Samuel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy customer
Steve in the bury store was very friendly and ordered my cd. No problems at all
May 27, 2026
Reply from hmv (UK) - Bury
Hello MISS
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bury store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
I love HMV, the staff and the stock
Great service by staff in finding items and resolving my incorrect purchase.
May 24, 2026
Reply from hmv (UK) - Bury
Hi J
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great price and availability 👍
May 15, 2026
Reply from hmv (UK) - Bury
Hi Timothy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always helpful and…
The staff are always helpful and friendly
Please open a store back in Bolton
May 10, 2026
Reply from hmv (UK) - Bury
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always friendly and willing to help.
April 25, 2026
Reply from hmv (UK) - Bury
Hello Shirley,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
You can "Count" on HMV, Bury...
Steve at HMV, Bury was a real "treasure" when he ordered a copy of "The Count of Monte Cristo" for me. I am currently reading the book and want to watch the film after. I remember it being on TV back in the 80's with Richard Chamberlain. My friend recommended watching the Jim Caviezel/Guy Pearce/Richard Harris version as it's her favourite. So Steve kindly ordered that version for me. I've still not watched it yet as the book is really long....! 🤣🦹♂️📜💎🗼🎠⛵️
April 20, 2026
Reply from hmv (UK) - Bury
Hi Lindsay,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keep prices low
Had countless albums from HMV never been let down kept up to date with purchases and when to pick up faultless.keep up the great work and keep the prices as low as possible.👍🏻
April 21, 2026
Reply from hmv (UK) - Bury
Hi Brian
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The guy that served me [Steve]went…
The guy that served me [Steve]went above and beyond to help me.
He then ordered my book online which came pretty quick.
April 1, 2026
Reply from hmv (UK) - Bury
Hi Steve
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Delivery was quick
Delivery was quick. Order was packaged very good and I'm overall very happy. Service was excellent as always.
March 31, 2026
Reply from hmv (UK) - Bury
Hello Leo
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fantastic helpful staff I think Steve…
Fantastic helpful staff I think Steve was his name was kept upto date with when the order was arriving etc
Great experience
April 1, 2026
Reply from hmv (UK) - Bury
Hello Mr
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bury store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
You sent me the wrong CD
March 17, 2026
Reply from hmv (UK) - Bury
Hi Christopher
Thanks for leaving us a review. We're very sorry to hear this. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
The staff in bury store was very…
The staff in bury store was very helpful patience polite means a lot ,and also went out of there way to assist ,in ordering item .thats wasn't shelfs so out but managed to get my son t-shirt thank you very much ,as he's disabled was very happy when delivered,thank you steve whom assisted me
March 25, 2026
Reply from hmv (UK) - Bury
Hi Wendy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bury
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy chappy
Pre ordered a cd,and it arrived on time, pleased with the service, cheers.
March 8, 2026
Reply from hmv (UK) - Bury
Hello John,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good selection of CDs and DVDs BluRay…
Good selection of CDs and DVDs BluRay and 4k products. Great staff. Always go the extra mile to sort out what i want to buy. Just nice people
March 3, 2026
Reply from hmv (UK) - Bury
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Five star experience
No complaints at any point. Ordering was simple, emails kept me informed throughout, store staff were excellent and was able to collect my order with minimum fuss. Also the cost to me was no more than buying online and I would much rather purchase from a bricks and mortar establishment, Amazon couldn't deliver the same pre-order until March.
February 27, 2026
Reply from hmv (UK) - Bury
Hi Ken,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Do you need help
The staff was around if needed without asking every two minutes do you need help. Making it pleasurable shopping there.
February 10, 2026
Reply from hmv (UK) - Bury
Hello Bernard,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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