The staff in bury store was very helpful patience polite means a lot ,and also went out of there way to assist ,in ordering item .thats wasn't shelfs so out but managed to get my son t-shirt thank you... See more
Company replied
Location
Switch locationHaymarket 11, Millgate Shopping Centre, BL9 0BX Bury, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No complaints at any point. Ordering was simple, emails kept me informed throughout, store staff were excellent and was able to collect my order with minimum fuss. Also the cost to me was no more than... See more
Company replied
Went too the Hmv store too look for dvds but none was on display so i asked the assistant about them.He looked on screen and could be ordered for delivery to home address if wanted,so i said yes pleas... See more
Company replied
The online order process was easy, and arranging collection from my local store was simplicity itself! Kept up to date on progress via regular emails, and my order arrived a day earlier than I had e... See more
Company replied
Company details
About hmv (UK) - Bury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Haymarket 11, Millgate Shopping Centre, BL9 0BX, Bury, England, United Kingdom
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience
I was kept informed of the progress of my click and collect item. I found the staff at the Bury store to be very friendly and helpful during my collection.
December 3, 2025
Reply from hmv (UK) - Bury
Hi Lynne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff ordering was simple…
Very helpful staff ordering was simple and quick excellent service thankyou.
December 3, 2025
Reply from hmv (UK) - Bury
Hi carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bury
Hi Sarah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Real good promotional price.
Real good promotional price.. Great selection
easy to collect and delivered to collection point on time
December 4, 2025
Reply from hmv (UK) - Bury
Hi Anthony
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fantastic service from start to finish…
Fantastic service from start to finish with quick delivery.
November 21, 2025
Reply from hmv (UK) - Bury
Hi mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Great customer service. Walked in and out in 5 mins with my order with no fuss.
November 20, 2025
Reply from hmv (UK) - Bury
Hello Adam,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The staff was very helpful They didn’t…
The staff was very helpful They didn’t have the cd I wanted so ordered it me online which I was so pleased for as I’ve been looking for the cd for a long time. The staff are always there to help and nothing it to much trouble. I would recommend the Bury HMV to anyone.
November 16, 2025
Reply from hmv (UK) - Bury
Hello Deborah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bury
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Service was excellent the member of…
Service was excellent the member of staff was so helpful
November 13, 2025
Reply from hmv (UK) - Bury
Hi Thomas,
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service.
Great service picked up my order on the release date.
Great friendly staff too.
November 5, 2025
Reply from hmv (UK) - Bury
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service as always from HMV Bury 😀
October 29, 2025
Reply from hmv (UK) - Bury
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
got served quickly with no problems
October 25, 2025
Reply from hmv (UK) - Bury
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff member was polite and very…
Your staff member was polite and very helpful making my in store experience excellent
October 13, 2025
Reply from hmv (UK) - Bury
Hi Gaz,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
Knowledgeable staff.
After looking around for what wanted without success, I asked for help. This was swiftly done and suggestions were made, this led to securing an order for my request for the DVD Spectre but in blue ray. All dealt within minutes. Each time I call in I'm reminded of my own experience working in a record department in the 1950's, what a time that was! Only then we didn't have computers... we had lots of catalogues, but we were efficient... such happy times!
October 12, 2025
Reply from hmv (UK) - Bury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yes everything fine great service…
Yes everything fine great service friendly staff has always
September 30, 2025
Reply from hmv (UK) - Bury
Hello John,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
More than music
Always a good place to shop the staff are always helpful and friendly and they will help you find what you’re looking for and if it’s not in stock. They will order it for you
September 22, 2025
Reply from hmv (UK) - Bury
Hi Ian,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were very helpful and…
The staff were very helpful and friendly and ordered the CD I was interested in. It arrived quicker than expected, with updates on the delivery.
September 18, 2025
Reply from hmv (UK) - Bury
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Absolutely love hmv fast delivery and…
Absolutely love hmv fast delivery and just the best shop for media and collectibles
September 17, 2025
Reply from hmv (UK) - Bury
Hi JACK
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album was in great condition!
September 2, 2025
Reply from hmv (UK) - Bury
Hi Caitlin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service but poor stock
August 26, 2025
Reply from hmv (UK) - Bury
Hi John,
Thank you for sharing your experience at the store. We pride ourselves on the range and variety of items that we offer our customers, so we’re sorry to hear you were not able to find what you were looking for.
We constantly review and refresh the items we have available so we look forward to offering you even more choice soon! :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.