The staff in bury store was very helpful patience polite means a lot ,and also went out of there way to assist ,in ordering item .thats wasn't shelfs so out but managed to get my son t-shirt thank you... See more
Company replied
Location
Switch locationHaymarket 11, Millgate Shopping Centre, BL9 0BX Bury, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
No complaints at any point. Ordering was simple, emails kept me informed throughout, store staff were excellent and was able to collect my order with minimum fuss. Also the cost to me was no more than... See more
Company replied
Went too the Hmv store too look for dvds but none was on display so i asked the assistant about them.He looked on screen and could be ordered for delivery to home address if wanted,so i said yes pleas... See more
Company replied
The online order process was easy, and arranging collection from my local store was simplicity itself! Kept up to date on progress via regular emails, and my order arrived a day earlier than I had e... See more
Company replied
Company details
About hmv (UK) - Bury
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Haymarket 11, Millgate Shopping Centre, BL9 0BX, Bury, England, United Kingdom
4.8
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff were friendly and helpful
Staff were friendly and helpful, and took the time to find what I wanted
January 24, 2025
Reply from hmv (UK) - Bury
Hi Rosemary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Been after some a blu rays for ages
Been after some a blu rays for ages, was at decent price.
January 25, 2025
Reply from hmv (UK) - Bury
Hi Eric
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
ORDERED INSTORE AND NEXT DAY IT ARRIVED…
ORDERED INSTORE AND NEXT DAY IT ARRIVED BY POST. BRILLIANT
January 23, 2025
Reply from hmv (UK) - Bury
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very good service
January 23, 2025
Reply from hmv (UK) - Bury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good customer service
From walking into the store to purchasing my item it was a nice experience.
January 17, 2025
Reply from hmv (UK) - Bury
Hi Happy
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Super quick delivery.
January 7, 2025
Reply from hmv (UK) - Bury
Hi Emma,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bury
Hi Caitlin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had a Lenco LS 300 home delivered for…
I had a Lenco LS 300 home delivered for Christmas. When I tried to set it up the on/off switch was faulty so it wouldn’t stay turned on. When I contacted HMV about the fault I was told I had to return it to my nearest store as there was no facility for it to be collected and replaced at home. This item is extremely bulky and it’s very poor on your behalf that I have to somehow carry this item to the store. I am fit and healthy but what if I wasn’t able to physically do this? I have bought bulky items from other retailers before and they have offered the collection service. I hope you will organise this facility if future.
December 29, 2024
Reply from hmv (UK) - Bury
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. As the item was ordered in store, you will need to return it to a store for an exchange or refund. Please contact us at store.service@hmv.co.uk if you need any further assistance.
I personally dealt with two different…
I personally dealt with two different shop assistants and both I felt made the effort to help with my purchase and order …I would shop again at HMV thank you
December 22, 2024
Reply from hmv (UK) - Bury
Hello Carol
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bury store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Reply from hmv (UK) - Bury
Hello NH
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent service went out of their way…
Excellent service went out of their way to be helpful
December 20, 2024
Reply from hmv (UK) - Bury
Hello Mrs
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Harry styles vinyl
Had a lovely girl help me with buying my daughter a harry styles album as I didn't know which one she was very lovely and helpful and talked to me about which one she'd think my daughter would like the most
December 23, 2024
Unprompted review
Reply from hmv (UK) - Bury
Hi Stacy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really friendly staff.
December 19, 2024
Reply from hmv (UK) - Bury
Hi Stuart
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I placed my order in store
I placed my order in store, they were so helpful. I would my appreciation to be passed onto them. The order itself arrived very quick for store pick up.
December 14, 2024
Reply from hmv (UK) - Bury
Hi Mrs
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Bury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Amazing
Very helpful staff have a nice customer service nice shop very clean and tidy and very disabled friendly
December 12, 2024
Reply from hmv (UK) - Bury
Hi Gillian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Bury
Hi Susan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Used click and collect
Used click and collect, arrived quickly and staff inthe store were super helpful
December 7, 2024
Reply from hmv (UK) - Bury
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Bury
Hello Mr
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Pre-Order
Pre-order didn’t arrive on launch day & needed a little bit of chasing up. Got it not long after due to really good customer service as always.
November 13, 2024
Reply from hmv (UK) - Bury
Hi Hassan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Bury
Hi Anthony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.