HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.
Company replied
Saint Margaret's Street 24, CT1 2TH Canterbury, England, GB
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HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.
Company replied
I have always enjoyed shopping with the staff in Canterbury HMV . They are always helpful , know their product knowledge and can give good advice when need help with ordering or not to order due to r... See more
Company replied
I was offered a protective sleeve for my new Lp I Had just purchased. Worthwhile if you require one. The staff were friendly and polite.
Company replied
Although there was a delay of several day in delivering the item. I was extremely pleased that there was continuous line of communication open which inform me of the ongoing journey of my purchase it... See more
Company replied
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Saint Margaret's Street 24, CT1 2TH, Canterbury, England, United Kingdom
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I was offered a protective sleeve for my new Lp I Had just purchased. Worthwhile if you require one. The staff were friendly and polite.

Reply from hmv (UK) - Canterbury

Reply from hmv (UK) - Canterbury
Good range of records to choose from. Efficient and quick service.

Reply from hmv (UK) - Canterbury
The staff were more than helpful and my product i ordered was very quick

Reply from hmv (UK) - Canterbury
Easy to use web site delivery was on time will be use hmv wab site again

Reply from hmv (UK) - Canterbury
It was easy to order for click and collect. The staff were very helpful at the shop. Thr vinyl record cases were excellent value

Reply from hmv (UK) - Canterbury

Reply from hmv (UK) - Canterbury
Great item. Great transaction. Excellent staff. Glad HMV are back in Canterbury

Reply from hmv (UK) - Canterbury
HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.

Reply from hmv (UK) - Canterbury
Online ordering is easy to use and find all you are looking for. Great notifications on progress of order

Reply from hmv (UK) - Canterbury
Item I ordered turned up pretty quickly to the store for a click & collect. Always friendly and helpful staff.

Reply from hmv (UK) - Canterbury
Efficient and kept informed about delays beyond their control. Shop staff very pleseant and helpful.

Reply from hmv (UK) - Canterbury

Reply from hmv (UK) - Canterbury

Reply from hmv (UK) - Canterbury
The customer assistant that served me was extremely helpful, polite and knowledgeable
In my opinion he was a credit to your company

Reply from hmv (UK) - Canterbury
Although there was a delay of several day in delivering the item. I was extremely pleased that there was continuous line of communication open which inform me of the ongoing journey of my purchase item.
The item still arrived in time as it was a birthday gift.

Reply from hmv (UK) - Canterbury
Steelbook came when advertised a in great condition. Would purchase from them again.

Reply from hmv (UK) - Canterbury
Really what I asked for but next time pls add in how to stand the figure b3cause it took me about an hour

Reply from hmv (UK) - Canterbury
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