hmv (UK) - Canterbury Reviews 73

TrustScore 5 out of 5

4.8

Saint Margaret's Street 24, CT1 2TH Canterbury, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.

Company replied

Rated 5 out of 5 stars

I have always enjoyed shopping with the staff in Canterbury HMV . They are always helpful , know their product knowledge and can give good advice when need help with ordering or not to order due to r... See more

Company replied

Rated 5 out of 5 stars

I was offered a protective sleeve for my new Lp I Had just purchased. Worthwhile if you require one. The staff were friendly and polite.

Company replied

Rated 5 out of 5 stars

Although there was a delay of several day in delivering the item. I was extremely pleased that there was continuous line of communication open which inform me of the ongoing journey of my purchase it... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Canterbury

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

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Contact info

  • Saint Margaret's Street 24, CT1 2TH, Canterbury, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

73 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Had what I was looking for

I was offered a protective sleeve for my new Lp I Had just purchased. Worthwhile if you require one. The staff were friendly and polite.

May 6, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Mr Lennard, 

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great delivery service

Great delivery service. Orders came on time well packaged.

March 17, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Maz

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good range of records to choose from

Good range of records to choose from. Efficient and quick service.

April 29, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hello Steve

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

The staff were more than helpful and my…

The staff were more than helpful and my product i ordered was very quick

April 25, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Dorothy

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to use web site delivery was on…

Easy to use web site delivery was on time will be use hmv wab site again

April 25, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi John

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

It was easy to order for click and…

It was easy to order for click and collect. The staff were very helpful at the shop. Thr vinyl record cases were excellent value

April 20, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Trish, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

delivery didnt take long

delivery didnt take long and it was easy to get my package

April 10, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hello odie

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

Fast

Fast, efficient and friendly service.

April 11, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Jayne

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Excellent service as always

Great item. Great transaction. Excellent staff. Glad HMV are back in Canterbury

April 5, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Stephen

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

HMV have never let me down..

HMV have never let me down when it comes to ordering Online. The new HMV in Canterbury is my new favourite store, excellent range of stock, plus the staff are second to none.

April 4, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Nicholas

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Online ordering is easy to use and find…

Online ordering is easy to use and find all you are looking for. Great notifications on progress of order

March 27, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Selena

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Item I ordered turned up pretty quickly…

Item I ordered turned up pretty quickly to the store for a click & collect. Always friendly and helpful staff.

April 1, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi GARY

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Efficient service

Efficient and kept informed about delays beyond their control. Shop staff very pleseant and helpful.

March 19, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Alexandra

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Lovely job

Perfect job delivered on the right day and so quickly

March 27, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hello Dave

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Jane

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Went to collect my CD.

Went to collect my CD.
Young Man very polite
Quick service

March 24, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Dean

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

The customer assistant that served me…

The customer assistant that served me was extremely helpful, polite and knowledgeable

In my opinion he was a credit to your company

March 20, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi John, 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Figure

Although there was a delay of several day in delivering the item. I was extremely pleased that there was continuous line of communication open which inform me of the ongoing journey of my purchase item.
The item still arrived in time as it was a birthday gift.

March 14, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Julie,

Thanks for getting in touch.

We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.

We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.

Rated 5 out of 5 stars

Would purchase again

Steelbook came when advertised a in great condition. Would purchase from them again.

March 13, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Ryan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Really what I asked for but next time…

Really what I asked for but next time pls add in how to stand the figure b3cause it took me about an hour

March 11, 2026
hmv (UK) - Canterbury logo

Reply from hmv (UK) - Canterbury

Hi Jeffery

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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