I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... See more
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Location
Switch location28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... See more
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... See more
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I try if at all possible to resist the likes of Amazon (not always successfully) and shop locally supporting local businesses in my town. I also like to see and touch the items I wish to purchase. On... See more
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Company details
About hmv (UK) - Cheltenham
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
28-29 Regent Arcade, GL50 1JZ, Cheltenham, United Kingdom
4.8
Excellent
278 reviews
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Fast delivery
Fast delivery - good price. Efficient and friendly service at the HMV store where the blu-ray was delivered.
August 28, 2024
Reply from hmv (UK) - Cheltenham
Hi MALCOLM
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Going the extra mileI…
my local hmv didn't have the film I wanted in bluray so ordered it for me and sent a text when it was in.
August 3, 2024
Reply from hmv (UK) - Cheltenham
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
My pre-ordered vinyl was dispatched quickly, it was carefully packaged, and was available for collection on release day. Thank you!
July 31, 2024
Reply from hmv (UK) - Cheltenham
Hi Michail
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
You had in stock three of the and obtained all the CDs i wanted…
You had in stock three of the CDs I wanted and obtained to other two very quickly. These were all to replace old favourites that had "disappeared" for one reason or another eg left on holiday, lent to friend, left in car etc.
The staff were all very knowledgeable and helpful.
Thank you
July 30, 2024
Reply from hmv (UK) - Cheltenham
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great as always
Great as always , easy to order & click & collect in store is a great option for me.
July 20, 2024
Reply from hmv (UK) - Cheltenham
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My cd
You did a great job at getting me my cd I will definitely recommend you to my family and friends to order from HMV online as it is quick and easy to find what you need rather than popping into a store.
July 8, 2024
Reply from hmv (UK) - Cheltenham
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Extremely helpful staff
Extremely helpful staff, good sales man, bought an extra cd because of his enthusiastic manner! Very happy with the service.
June 26, 2024
Reply from hmv (UK) - Cheltenham
Hi Liz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I was treated very well in the…
I was treated very well in the Cheltenham shop staff very polite when I went in and when I went to collect 👏👏
June 24, 2024
Reply from hmv (UK) - Cheltenham
Hi Julia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and easy transaction
June 27, 2024
Reply from hmv (UK) - Cheltenham
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Cheltenham
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful friendly sales person
June 14, 2024
Reply from hmv (UK) - Cheltenham
Hi Gill
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleasant helpful and knowledgeable…
Pleasant helpful and knowledgeable staff, efficient service
June 7, 2024
Reply from hmv (UK) - Cheltenham
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Customer satisfactionC
The company always works hard to1 squire items for the customer, and they are swift about their service. They are always friendly and helpful.
June 9, 2024
Reply from hmv (UK) - Cheltenham
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Cheltenham
Hi Ebony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very happy to help
Very happy to help. Ordered the item online and it arrived within 2 days in great condition. Excellent service.
May 15, 2024
Reply from hmv (UK) - Cheltenham
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Awesome staff who are good to talk to…
Awesome staff who are good to talk to and are very knowledgeable about what you need
May 15, 2024
Reply from hmv (UK) - Cheltenham
Hi Shaun
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very easy to find what i wanted online
Very easy to find what i wanted online. Email to confirm purchase followed by email when purchase in store and then straightforward to pick up. Everything very professional and made simple.
May 10, 2024
Reply from hmv (UK) - Cheltenham
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was very late into the shop to get my…
I was very late into the shop to get my "click and collect" order, but the team could be more helpfull and enthusiastic!
May 6, 2024
Reply from hmv (UK) - Cheltenham
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Amazing customer service from a lovely lady at hmv Cheltenham Gloucestershire uk
Amazing customer service from a lovely lady who were so very very happy to help me order a dvd for me at the store at Cheltenham Gloucestershire uk hmv
May 3, 2024
Reply from hmv (UK) - Cheltenham
Hi Lee
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are a real asset to HMV they…
The staff are a real asset to HMV they are knowledgeable, polite and deal with your requests in an efficient manner. This is the third time I have been in to purchase DVD’s and whether in stock or ordered the service is always 100%.
April 29, 2024
Reply from hmv (UK) - Cheltenham
Hi Roger
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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