It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
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Location
Switch locationUnit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
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See what reviewers are saying
I pre-ordered a record from HMV on the 1st February 2026, I went in specifically to pre-order this record, I was greeted by a lovely girl called Sian, made me feel very welcome, she found the record v... See more
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Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
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First time I have ordered from HMV, received an email telling me my pre ordered purchase had been dispatched to the store on 3rd of Dec phoned the Dunfermline branch 10th Dec advised by the employee t... See more
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Company details
About hmv (UK) - Dunfermline
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
4.7
Excellent
128 reviews
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Great Service
Staff were friendly and helpful. Ordered a CD box set and it was delivered to the store faster than expected!
March 27, 2026
Reply from hmv (UK) - Dunfermline
Hi Dunfermline
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre order forBruno Mars
Placed my pre order for Bruno Mars, kept up to dste with emails and arrived on time in store, very pleased
March 4, 2026
Reply from hmv (UK) - Dunfermline
Hi karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pretty good
It was well packaged and felt very safe and secure and was delivered on time
February 6, 2026
Reply from hmv (UK) - Dunfermline
Hi Reese
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
I pre-ordered a record from HMV on the 1st February 2026, I went in specifically to pre-order this record, I was greeted by a lovely girl called Sian, made me feel very welcome, she found the record very quickly, within 5mins or less everything was sorted, super customer care, very helpful, 10/10 all round - Super service. Thanks.
February 1, 2026
Reply from hmv (UK) - Dunfermline
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Parcels always arrive on time
January 26, 2026
Reply from hmv (UK) - Dunfermline
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
With a song in my heart
It was my first time using HMV Dunfermline.
I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball identify the album and shipped it immediately. I don't celebrate Christmas. We have a family day instead and my granddaughter's family present arrived bang on time. I'm not the best technology but I can get by but using your technology was easy understood and simple to use.
Thanks for getting that right?
January 22, 2026
Reply from hmv (UK) - Dunfermline
Hi garry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered before Christmas
Delivered before Christmas promptly after ordering online. Had to return 1 vinyl to the store as I ordered a duplicate in error online. I returned in January to store to exchange and no issues with process. Seamless service. 10/10.
January 4, 2026
Reply from hmv (UK) - Dunfermline
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Music to my ears 🎵
Effortless to order item. Got exactly what I wanted and was given regular communication as to where my parcel was. Pick up was no bother and staff were extremely courteous.
December 23, 2025
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery for item that was not in stock at time of order.
The item I ordered was not in stock at the time I placed the order. The item was dispatched as soon as it was in stock and arrived in time for when I needed it (before Christmas) with fast delivery.
December 21, 2025
Reply from hmv (UK) - Dunfermline
Hi Nathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was easy to understand when placing…
It was easy to understand when placing my order
December 14, 2025
Reply from hmv (UK) - Dunfermline
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Will not order again
First time I have ordered from HMV, received an email telling me my pre ordered purchase had been dispatched to the store on 3rd of Dec phoned the Dunfermline branch 10th Dec advised by the employee that Royal Mail is really busy but I should have it before Christmas. I placed orders with other stores 3 days ago that have been delivered by Royal Mail already!! No offer of I'll enquire about it just they'll send me an email when they have it. I will not order from HMV again, this is part of a Christmas gift and I have no idea if it will arrive on time. Just not good enough 😕
December 10, 2025
Reply from hmv (UK) - Dunfermline
Hi Nyree
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Ordered DVD on 17 Nov for delivery to…
Ordered DVD on 17 Nov for delivery to local Dunfermline store. Called in on 27th to pick up but DVD hadn’t arrived. As I was showing it to friends the following day I had to order through Amazon. It arrived less than 24 hours later. Chap at store said he could not refund me as it had to be processed through HO. All in all a very poor experience.
November 25, 2025
Reply from hmv (UK) - Dunfermline
Hi Stewart
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy to order online and assistant very…
Easy to order online and assistant very helpful in the store ewhen I picked up my order. Excellent service all round
November 23, 2025
Reply from hmv (UK) - Dunfermline
Hi Helen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dunfermline
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite
Very polite , good service and chatty staff. Store well stocked and very clean .
November 11, 2025
Reply from hmv (UK) - Dunfermline
Hi Mary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had the DVD I wanted was ordered and…
Had the DVD I wanted was ordered and delivered to store within a few days.
October 25, 2025
Excellent service
November 1, 2025
Reply from hmv (UK) - Dunfermline
Hi NATASHA
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service competitive price
Excellent service competitive price. It was also grat to visit thr store and combine this with picking up the order.
October 31, 2025
Reply from hmv (UK) - Dunfermline
Hi Steven
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Above and beyond
Delivered on time and as promised. Dunfermline staff always very helpful and nothing ever too much trouble for them.
October 25, 2025
Reply from hmv (UK) - Dunfermline
Hi Mr
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
very good customer service when…
very good customer service when ordering in store
quick delivery
October 4, 2025
Reply from hmv (UK) - Dunfermline
Hi Ross
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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