It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
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Location
Switch locationUnit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
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See what reviewers are saying
The young lady called sian was amazing and well mannered with a great personality xx
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Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
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The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more
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Company details
About hmv (UK) - Dunfermline
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
4.7
Excellent
133 reviews
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The young lady called sian was amazing…
The young lady called sian was amazing and well mannered with a great personality xx
June 15, 2026
Reply from hmv (UK) - Dunfermline
Hi Shona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service from the friendly staff.
Good service from the friendly staff.
I’ve used this branch quite a few times and will continue to do so.
June 17, 2026
Reply from hmv (UK) - Dunfermline
Hi Neal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guy I spoke to was friendly
The guy I spoke to was friendly, helpful and knowledgeable. He organised my delivery quickly and explained the process.
June 5, 2026
Reply from hmv (UK) - Dunfermline
Hi Dale
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Music CD was not available in store
Music CD was not available in store. Very helpful member of staff sourced and ordered what I wanted, no problem. picked them up 2 days later.
May 26, 2026
Reply from hmv (UK) - Dunfermline
Hi Norman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Selection of Genres
Extremely good selection of Vinyl & CDs, staff are always very helpful and friendly, great for pre-orders!
May 5, 2026
Reply from hmv (UK) - Dunfermline
Hi Wayne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great Service
Staff were friendly and helpful. Ordered a CD box set and it was delivered to the store faster than expected!
March 27, 2026
Reply from hmv (UK) - Dunfermline
Hi Dunfermline
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Pre order forBruno Mars
Placed my pre order for Bruno Mars, kept up to dste with emails and arrived on time in store, very pleased
March 4, 2026
Reply from hmv (UK) - Dunfermline
Hi karen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pretty good
It was well packaged and felt very safe and secure and was delivered on time
February 6, 2026
Reply from hmv (UK) - Dunfermline
Hi Reese
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Parcels always arrive on time
January 26, 2026
Reply from hmv (UK) - Dunfermline
Hi Janet
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
With a song in my heart
It was my first time using HMV Dunfermline.
I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball identify the album and shipped it immediately. I don't celebrate Christmas. We have a family day instead and my granddaughter's family present arrived bang on time. I'm not the best technology but I can get by but using your technology was easy understood and simple to use.
Thanks for getting that right?
January 22, 2026
Reply from hmv (UK) - Dunfermline
Hi garry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered before Christmas
Delivered before Christmas promptly after ordering online. Had to return 1 vinyl to the store as I ordered a duplicate in error online. I returned in January to store to exchange and no issues with process. Seamless service. 10/10.
January 4, 2026
Reply from hmv (UK) - Dunfermline
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Music to my ears 🎵
Effortless to order item. Got exactly what I wanted and was given regular communication as to where my parcel was. Pick up was no bother and staff were extremely courteous.
December 23, 2025
Reply from hmv (UK) - Dunfermline
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery for item that was not in stock at time of order.
The item I ordered was not in stock at the time I placed the order. The item was dispatched as soon as it was in stock and arrived in time for when I needed it (before Christmas) with fast delivery.
December 21, 2025
Reply from hmv (UK) - Dunfermline
Hi Nathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It was easy to understand when placing…
It was easy to understand when placing my order
December 14, 2025
Reply from hmv (UK) - Dunfermline
Hi Janet
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Will not order again
First time I have ordered from HMV, received an email telling me my pre ordered purchase had been dispatched to the store on 3rd of Dec phoned the Dunfermline branch 10th Dec advised by the employee that Royal Mail is really busy but I should have it before Christmas. I placed orders with other stores 3 days ago that have been delivered by Royal Mail already!! No offer of I'll enquire about it just they'll send me an email when they have it. I will not order from HMV again, this is part of a Christmas gift and I have no idea if it will arrive on time. Just not good enough 😕
December 10, 2025
Reply from hmv (UK) - Dunfermline
Hi Nyree
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Ordered DVD on 17 Nov for delivery to…
Ordered DVD on 17 Nov for delivery to local Dunfermline store. Called in on 27th to pick up but DVD hadn’t arrived. As I was showing it to friends the following day I had to order through Amazon. It arrived less than 24 hours later. Chap at store said he could not refund me as it had to be processed through HO. All in all a very poor experience.
November 25, 2025
Reply from hmv (UK) - Dunfermline
Hi Stewart
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Easy to order online and assistant very…
Easy to order online and assistant very helpful in the store ewhen I picked up my order. Excellent service all round
November 23, 2025
Reply from hmv (UK) - Dunfermline
Hi Helen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Dunfermline
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very polite
Very polite , good service and chatty staff. Store well stocked and very clean .
November 11, 2025
Reply from hmv (UK) - Dunfermline
Hi Mary,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Had the DVD I wanted was ordered and…
Had the DVD I wanted was ordered and delivered to store within a few days.
October 25, 2025
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