hmv (UK) - Dunfermline Reviews 

137
TrustScore 4.5 out of 5

4.7

Unit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more

Company replied

Rated 5 out of 5 stars

It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more

Company replied

Rated 5 out of 5 stars

Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more

Company replied

Rated 5 out of 5 stars

The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more

Company replied


Company details

  1. Music Store
  2. CD Store
  3. DVD Store
  4. Record Store
  5. Home Audio Store
  6. T-Shirt Store

About hmv (UK) - Dunfermline

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info

  • Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

137 reviews

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4-star
3-star
2-star
1-star

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4.7

All reviews

(137)

30,501 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Sales assistant was initially extremely knowledgeable and helpful when I placed order and delivery time was impressive.

June 5, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Robert

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Dunfermline store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

One stop movie shop

Being able to go into the store and look through the large selection of movies and box sets is why I like HMV and, if they don't have what you're looking for, they'll order it from one of their other stores if they have it.

June 5, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi 

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent advice and very satisfied…

Excellent advice and very satisfied with the turntable and speakers we bought

May 27, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi David

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Dev in Dunfermline store helped me to…

Dev in Dunfermline store helped me to find the loungefly bag I was looking for on the store tablet and helped me to order it to be delivered to my home address this is a nice touch to be able to order instore for things that aren't currently in the store you are visiting

May 17, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Ashleigh

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Great service

Great service

May 19, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Maddison

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Perfect!!!

kind people and good service, i love going there to buy stuff and when i order stuff it comes on time.

May 7, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi rachel

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Excellent Service

Excellent Service!

Quick and efficient. Friendly and helpful staff. Really pleased with my purchase and I love having a record store back on the high street!

May 2, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Heather

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Honest review

I bought two items from the website and was giving updates on the progress even though one of the items is out of stock. Overall very helpful I definitely will be buying more :D

May 1, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Cal

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Very helpfull and it was a pleasure to…

Very helpfull and it was a pleasure to do business in your Dunfermline branch.
Full marks

April 15, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello The Harv

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Ordering

Ordered c.d , shop assistant, helpful and explained process. Kept up to date via email & collected in shop - good experience.

April 12, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello Patricia

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

The staff made it an enjoyable…

The staff made it an enjoyable experience as always.

March 13, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Alexander

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Excellent service

The assistant in store was so helpful

February 5, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello Caroline

Thanks for leaving us a great review!

We were so pleased to read your comments and look forward to seeing you again soon.

Rated 5 out of 5 stars

First in-store order/delivery.

The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock at the warehouse and as such I could order it there and then, which I subsequently did. I agreed to have it delivered to the store. Following regular e-mail updates I collected the album 3 days later.
Great service,
Thank you.

February 4, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Mr Stewart

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great service

February 2, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi sandra

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 4 out of 5 stars

Rainy day

Mediocre but okay

January 31, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hello Rachel

Thanks for taking the time to leave us a 4 star review!

We hope to earn that last star from you soon ;-)

Rated 5 out of 5 stars

Good customer sevice

I ordered in HMV Dunfermline store the customer assistant was excellent and very helpful.

January 30, 2025
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi S

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Callie

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future. 

Cheers!

Rated 5 out of 5 stars

Great staff,great shop,very helpful

Great staff,great shop,very helpful

December 30, 2024
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Steven

Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Dunfermline store!

Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.

Thanks so much and we hope to see you again soon :-)

Rated 5 out of 5 stars

Glenda friendship braclet

It was delivered in perfect condition and on time for a great christmas gift! Just awaiting my next order but I'm totally gonna order again.❤❤

December 20, 2024
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Alicia

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

Rated 5 out of 5 stars

Impressive click and collect experience

Quick click & collect of well priced item for Christmas. Really friendly staff.

December 13, 2024
hmv (UK) - Dunfermline logo

Reply from hmv (UK) - Dunfermline

Hi Jane

Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.

Cheers!

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