It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more
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Unit 53/65, Kingsgate Shopping Centre, KY12 7QU Dunfermline, GB
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It doesn't matter which member of staff serves me in the Dunfermline HMV. They all know the product they are selling,also help in anyway to source the item im looking for, release dates etc. It's a p... See more
Company replied
It was my first time using HMV Dunfermline. I was desperate to get the right album for my granddaughter, Jeff Buckley is not someone I've heard of. The Dunfermline branch were right on the ball iden... See more
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Pre-ordered a game in store and the whole process was so easy and straightforward. Asked a lovely guy behind the till about when the games are generally available for pick-up and he was so helpful and... See more
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The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock a... See more
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Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer SupportWritten by the company

Unit 53/65, Kingsgate Shopping Centre, KY12 7QU, Dunfermline, United Kingdom
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Sales assistant was initially extremely knowledgeable and helpful when I placed order and delivery time was impressive.

Reply from hmv (UK) - Dunfermline
Being able to go into the store and look through the large selection of movies and box sets is why I like HMV and, if they don't have what you're looking for, they'll order it from one of their other stores if they have it.

Reply from hmv (UK) - Dunfermline
Excellent advice and very satisfied with the turntable and speakers we bought

Reply from hmv (UK) - Dunfermline
Dev in Dunfermline store helped me to find the loungefly bag I was looking for on the store tablet and helped me to order it to be delivered to my home address this is a nice touch to be able to order instore for things that aren't currently in the store you are visiting

Reply from hmv (UK) - Dunfermline
kind people and good service, i love going there to buy stuff and when i order stuff it comes on time.

Reply from hmv (UK) - Dunfermline
Excellent Service!
Quick and efficient. Friendly and helpful staff. Really pleased with my purchase and I love having a record store back on the high street!

Reply from hmv (UK) - Dunfermline
I bought two items from the website and was giving updates on the progress even though one of the items is out of stock. Overall very helpful I definitely will be buying more :D

Reply from hmv (UK) - Dunfermline
Very helpfull and it was a pleasure to do business in your Dunfermline branch.
Full marks

Reply from hmv (UK) - Dunfermline
Ordered c.d , shop assistant, helpful and explained process. Kept up to date via email & collected in shop - good experience.

Reply from hmv (UK) - Dunfermline

Reply from hmv (UK) - Dunfermline

Reply from hmv (UK) - Dunfermline
The HMV assistant was extremely helpful when I enquired about the availability of a particular vinyl album. Despite not being available in the store, she checked and confirmed that it was in stock at the warehouse and as such I could order it there and then, which I subsequently did. I agreed to have it delivered to the store. Following regular e-mail updates I collected the album 3 days later.
Great service,
Thank you.

Reply from hmv (UK) - Dunfermline
I ordered in HMV Dunfermline store the customer assistant was excellent and very helpful.

Reply from hmv (UK) - Dunfermline

Reply from hmv (UK) - Dunfermline
It was delivered in perfect condition and on time for a great christmas gift! Just awaiting my next order but I'm totally gonna order again.❤❤

Reply from hmv (UK) - Dunfermline
Quick click & collect of well priced item for Christmas. Really friendly staff.

Reply from hmv (UK) - Dunfermline
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